Never Paint Again UK Reviews 

Always a nervous time when you contract a company to work on your house, especially when it’s a big project to paint the exterior. However, my concerns were removed from start to finish, as I would like to thank all at NPA for an excellent service throughout. Justin for his excellent sales support and a very special thanks for the team, Lee, Martin, Lee, and Tom who completed the work to a very high standard and were always offering excellent advice and guidance, explaining the process and product applications to maximise a high-quality finish. They are a credit to your company, and my house is transformed and looks amazing.

I went online to get prices for wall coating,NPA emailed me back wanting more information about the house,it was all online and texting,several times I asked for a phone call,eventually had Justin to call,
I asked him why don’t they call customers and come out to introduce themselves and to do a proper survey which if you check their website number one says they survey the property,they don’t say they do all this on google earth
Justin said that they don’t come out as it cost,they are based in west of England ,he text me with photos of their work.He gave me a price of £11,750,but he would do it for£10,500 if I said yes as he was putting a large order in,if I didn’t order it by Friday price would increase
I had been ill for days and missed the deadline but felt that they were pushing me for an order
I started emailing again and dealt with Alex I think he’s the owner,email were sent to each other and he said he would accept £10,000 for the job but I would have to pay 40% up front bearing in mind they couldn’t start until December and asked for permission to put my house in their brochure before and after which I said yes,but questioned the 40% up front,I’ve always paid at the end after job finished and I’m happy
I again I asked for someone to call,Justin text and then call,I asked why don’t they come out to see customer and survey the house,it was down to cost and the 40% upfront was because some customer had turned around and said they didn’t want the job done
I must admit talking with Justin over the phone w both got a bit hot headed and finally he said that he doesn’t want my business on that I put the phone down reluctantly thinking about it now
Me been old fashioned and spending a lot of money can’t believe that a company doesn’t come out to look at the job first and would pick the phone up for a chat,not after many emails stating this,I would be very careful if your using this company ,it’s a long review which I’ve never done before,just want to say again be careful.
As regards the personal question was how old Justin was as he was acting like a little boy,regarding extra work I did ask would they do the garage for showing my house on their website,they said no and quoted me a price
For me the whole process was not great,I do check reviews and you have good reviews,but also there are some average to not good hence 3.4 average %
I'm here to give an honest review of the experience I had

I am very pleased at the way Never paint again has dealt with our home issues and the way they carried out the work on our house. Yes I would recommend them. They worked well, they were polite and very clean and tidy too.
In addition my house looks very nice and should stay that way for a long time.

Thank you so much to Craig and Ryan, for working so hard to complete the painting on my house. It was really starting to look shabby. Being so close to Eastbourne seafront, it's exposed to the elements and the walls really take a battering because of it. Never paint again were recommended to us by our neighbours who had, had their house done a few years ago and honestly it still looks so good. I would definitely recommend them and this product to others. Again thank you guys so much. Worth every penny.

To follow on from the reply of my previous review I actually paid 8k for the work done at my bungalow. Along with an additional 1k to get a builder to repair the rest of the bungalow they refused to do.
I was contacted by the company by phone a couple of days ago asking if I would take my review down if they come and put things right regarding the lights. I explained I have already sorted this issue, but would consider with compensation. The stress and cost of this project has been never ending. I will definitely be following up my complaint with Trading Standards

I was a bit nervous about getting this work done but i am so glad i went ahead with it. Darren and Mathew were really accommodating and explained what was happening at every stage. They are a credit to your company and i am going to recomend you to family and friends Thank you

Everything that was painted at our property is covered including walls. We have sent you emails and pictures recently. You are not replying. 27th May was the 1st email this year. 2 more emails were sent to you. A picture of our 20yr guarantee on everything you painted was sent. Our house looks a mess from flakey and chipped paint.
Andy Stout

5 stars doesn't do this firm justice. I have never encountered such a team of hardworking, dedicated employees who were brilliant from start to finish. My house has been transformed from a flaky, crack-ridden property into a thing of beauty admired by all who see it. I would highly recommend this company.

I just want to express my gratitude to Never Paint Again who have transformed my badly cracked and ugly pebble dash into a new home almost! Everything from the initial contact to the survey and quote was seamless. Debbie in the office was extremely efficient in sending my guarantee as soon as the job was completed! The team who did the work were professional and polite and I wouldn’t hesitate recommending Never Paint Again to anyone thinking of having their walls repaired and painted. Thank you again!

Very hardworking Guys came to my house to ; pressure wash all the green algae off the walls ; make sound any holes/loose plaster ; prime the walls then actually spray Weathertex in the colour of my choice.
Cannot fault them on all the work done and am over the moon with the finished look - perfect.
Also so easy to keep in touch with head office with any queries I may have had.
Thanks everyone involved and I can definitely recommend yourselves to anyone wishing to improve the look of their property.
Again, perfect.

Absolutely fantastic experience from start to finish. The team were so helpful, talked everything through with us and stayed in touch right until the project started. The actual process was brilliant and the team worked really hard (despite it being cold outside in Jan/Feb!), did everything so professionally and kept us updated. They dealt really well with the plants growing up the walls around our house too. The finished house looks amazing and we’re so happy with it. We went for coarse texture in white and it looks great. Huge thank you! We would definitely recommend the whole experience and team.

Initially, communication was poor: no-one advised me works would not be starting on the Monday, so I was left waiting for confirmation. However, that was rectified once I reached out and 'led' project management myself (I'm in the construction industry so thought 'sod this'). The contractors Kevin, Darren and Matthew, were great with the exception of a minor issue I had with housekeeping which, again, I addressed with them directly. The finished works (aka the Wethertex) is fantastic and has vastly improved my home's appearance. To say I'm happy with the finish is an understatement and the brick/fascia masking is impeccably done. However, a few days post-completion, I found a piece of guttering/downpipe had fallen to my patio where it hadn't been re-attach at roof level, something I fixed myself (the screw had been removed but never replaced. This resulted in my (precarious) removal of a bedroom window to access the roof guttering given I couldn't lean a ladder against the wall until fully cured). This was unfortunate and frustrating as the pipe was never going to stay in place and had allowed rain water to drip down the wall and bay window tiles. However, I, again, resolved that oversight. Now, I'm struggling to obtain a copy of my guarantee and have concerns I need the T&Cs so I don't, inadvertently, invalidate that guarantee. Having previously given my email to a chap called 'Andy', last week sending an online form and, most recently and this week, sending an email requesting the guarantee, I've yet to receive a copy (or a response advising me a copy is on its way). I would have called 'Andy' for an update given he assured me my email submission was so he could send the guarantee to me, but, due to an extremely uncomfortable phone conversation where he was of the view we had 'a connection' (I won't embellish but it was neither good nor professional, especially given I'm a paying customer), I don't wish to speak with him again. It's truly a shame the review is mixed as the works really are extremely good and I was hoping to call the company back after my extension and new garage build in a couple of years' time, but that is now rather doubtful given I seem to have been abandoned post-payment (and I don't relish another uncomfortable call). I may need to request re-attendance in the future and in line with the guarantee and my consumer rights, but I do need that guarantee for my files.

Never Paint Again have just completed the re rendering of our house. Darren and Kevin carried out the work to an exceptional standard, and I have no hesitation and recommending them to anyone contemplating similar work.

A big thank you to Darren and Kevin for the work they done on our house nothing was to much trouble there workmanship was outstanding your company should be proud of you and the quality of work when finished was superb can’t thank you guys and your company for what we think is a fantastic job on our house we have allready recommended you to passers by who have stopped and admired our house thanks again to nos for a top quality job

We are very pleased with the finished results - the house looks amazing especially when compared with its previous condition.
During the project the team worked closely with us to address and resolve any issues and were professional throughout.

Very happy with the job done. The guys were very professional and took real pride in their work. Left the house looking great and even tidied up after they had finished. Would recommend!!

Excellent service and quick turnaround.

Very pleased with the outcomes of the project. House facade looked was looking very tired and the lads did a cracking job. Would recommend to anyone looking to transform the exterior of their home.

We have recently had our house repaired and painted by the company Never Paint Again NPA
The initial contact was with Justin who explained the process that would be followed and showed many examples of their work.
It was a huge decision and investment for us and one that we considered at length before proceeding. We were not disappointed. The process from original contact to completion was seamless. Whilst there was a slight delay in the proposed starting date which was due our poor weather, I can confirm It was certainly worth the wait.
The contract team of Craig Richard and Nicky were thorough throughout the total process. They were always punctual, very polite and I could tell they took extreme pride in this project. They explained what was going to happen during each day and they certainly hit their targets.
Starting at 8 am they worked continuously, sometimes to 7 in the evening and always before they left cleaned up where appropriate.
The final textured paint finish on our house is perfect and has completely transformed its kerb appeal.
Thank you NPA and the team of Craig Richard and Nicky.
I have no issue in highly recommending them.
Graham

Wow factor!!!

So glad we decided to go ahead with this work to our tired house. Darren, Mathew and Keith's attention to detail from preparation to the final stage is second to none. The colour antique white looks amazing and looks great next to the anthercite grey windows. Well done NPA and credit to you for having amazing employees.

The sales and installation process was fine. However we have areas at the back of the house where the coating is cracking, swelling and peeling away.

What is really concerning is that a company who's sales people make a big thing about the 20 year guarantee are totally uncommunicative when it comes to handling issues.

It took 3 phone calls to get any kind of response and then I was met with an e mail detailing all the reasons why they wouldn't honour the warranty. I emailed all the information and photos that they requested and a month later I have heard nothing.

As it stands I cannot recommend this business and I would suggest you avoid them.