Upgrading from 1 to 3 stars. The product finally arrived and is of good quality. After our fourth email, someone even got back to us and provided information. ---- We placed an order for three item... Toon meer
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Lees wat reviewers zeggen
excellent customer service went out of their way to help me .Also products are reasonably priced.
The products ordered are REALLY unexpected quality. I ordered Infrared carbon crystal panels and honestly, I'm happy for choosing this heaters because I tested them with a meter (each), and the avera... Toon meer
It has been almost over 2 weeks that I have ordered from here yet have not received my item nor any update on its whereabouts. I have tried emailing customer service about this issue yet they failed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1935, National Electrical Wholesaler has been providing top-quality electrical equipment and exceptional service to our customers. As the largest independent wholesaler in Ireland, we have become a trusted supplier to many different business sectors. With a comprehensive range of products including cables, lighting, wiring accessories, intruder systems, CCTV, access control, fire alarms, conduit, and accessories, our branches around the country make it easy for our customers to access the equipment they need no matter where they are located. Our experienced and knowledgeable team is always on hand to provide technical support and advice, ensuring that our customers have the information they need to make informed decisions. We are committed to staying ahead of the curve and providing innovative solutions that can help our customers improve their businesses. At National Electrical Wholesalers, we focus on quality, service, and expertise, which has helped us build long-lasting relationships with our customers. We look forward to continuing to serve them for many more years to come.
Contactgegevens
Unit 46 Rosemount Business Park, D11K26W, Dublin, Ierland
- +35312541900
- sales@new.ie
- new.ie
3,7
Gemiddeld
51 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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Product not shipped after one week of…
Product not shipped after one week of purchase. Not sure when they will ship it.
15 april 2025
Condescending Bullies
Always find these guys so condescending and bad humoured. Not a place for an ‘amateur’. Lighten up lads.
17 april 2025
Review zonder uitnodiging
Antwoord van National Electrical Wholesalers
Hi Hugh (we see what you did there!),
Thanks for taking the time to leave a review - and we’re genuinely sorry to hear about your experience. We never want anyone to feel unwelcome or talked down to. That’s not the standard we aim for, and we appreciate you flagging it.
We’d love to know which branch you visited so we can follow up with the team directly. Feel free to get in touch at sales@new.ie - and we promise to leave the condescension at the door!
Thanks again,
Jaime
Bought solar panels
Bought solar panels. Great experience very friendly to deal with . Will be buying again.
6 maart 2025
Order two change over switch’s on…
Order two change over switch’s on February 7 still says on there website order processing even tho they supposed to have 20 in stock according to there website
22 februari 2025
Review zonder uitnodiging
Antwoord van National Electrical Wholesalers
Hi,
Thanks for reaching out and please accept our sincere apologies for the inconvenience.
There has been a nationwide shortage of these changeover switches following last month’s storm. While we have had these on order for a couple of weeks, they have yet to be delivered. Unfortunately, a technical error over the weekend mistakenly displayed our incoming stock as available on the website.
We are actively following up with Hager to confirm when the next batch will arrive. As soon as we receive them, we will dispatch your order on a next-day delivery service.
We appreciate your patience and apologise for any inconvenience caused. Please let us know if you have any further questions.
Kind Regards,
National Electrical Wholesalers
Took over 2 weeks for a simple order to…
Took over 2 weeks for a simple order to arrive, order of led lights, sockets and switch’s - standard on the shelf stuff. Half the order was missing and took a further 2 weeks to resolve after multiple phone calls.
28 januari 2025
Antwoord van National Electrical Wholesalers
Hi,
Thanks for taking the time to leave feedback, we’re always looking for ways to improve our service.
I agree that your order didn’t arrive as smoothly as it should have. We completely understand how frustrating delays can be, and we appreciate your patience while we worked to resolve the issue.
Just to clarify, your order was placed on the 28th, and 14 out of 19 items were dispatched on the 31st via next-day delivery. The tracking shows that the delivery was rescheduled by the receiver and completed on the 5th. The remaining five items - we informed you on the same day that we were sourcing them from our branch network, though I recognise that this is taking longer than expected.
Delays like this are never what we want for our customers. We understand this fell short of the service you should expect, and we truly appreciate your patience as we continue to improve.
Very professional and helpful
2 februari 2025
Antwoord van National Electrical Wholesalers
Thanks for taking the time to leave feedback!
No Customer Service
Wanted to return an order. No contact number on website to talk to a human, only gives option to send a message and they will get back to you. Still waiting and still have wrong order.
8 januari 2025
Antwoord van National Electrical Wholesalers
Hi Ian,
Thanks for taking the time to leave feedback.
Please accept our sincere apologies for the delays with your return. It took us a couple of days to get to your request, and we understand how frustrating that can be. Based on your feedback, we’ve also made our customer service phone number more visible on the website.
Kind Regards,
Jaime
National Electrical Wholesalers
Bathroom fan heater
I purchased online with the arrangement that I could collect in the Bray branch. When I went to collect in Bray there was some confusion over payment ( I had already paid online ) Bray had no knowledge of this and looked for payment again. however they eventually sorted it out
8 januari 2025
They diligently enquired about an…
They diligently enquired about an unusual part of my order; order arrived quickly; although no tracking.
2 december 2024
Ordering
Ordering, delivery & receipt worked efficiently. Did exactly what was promised.
17 november 2024
Order not processed in over a week
Placed an order over a week ago and its still just sat at ‘processing’. May not be the best option if you are in a hurry for anything…
8 november 2024
Great store
Great contact, great communication highly recommended. Hope to do business in the future.
8 oktober 2024
Easy transaction delivered early no…
Easy transaction delivered early no issues.
NEW reliable as ever.
14 september 2024
My order still not sending out after a…
My order still not sending out after a week.
15 september 2024
Antwoord van National Electrical Wholesalers
Hi Zhiyong,
Please accept our sincere apologies for the inconvenience, unfortunately due to a technical error; your order was not received by our warehouse team, your order came through to our system as 'Unpaid' and therefore was not dispatched however I can see that you have in fact made payment and this was an error on our system. We are looking into this with IT to ensure this does not happen again.
I've spoken with the warehouse and they will dispatch this today for you on a next day delivery, to arrive with you tomorrow.
Our apologies again for such a long delay and inconvenience
Great price and item delivered quite…
Great price and item delivered quite quickly. Seems to be working well so far. Thank you!
2 september 2024
I love this Infrared heater panel
I love this Infrared heater panel. It gives off good heat, and it's so stylish in red.
This company is at the height of efficiency and has made purchasing a breeze. Delivery was speedy.
I have just one very small negative. I had to inquire about the size. It's always the first thing I want to know. Will it fit under my desk? Put the size in the specifications!
4 september 2024
Received completely different product to that depicted.
i ordered 50m of this product:
cat5e-utp-outdoor-enhanced-per-mtr
i did think the price was too good to match the picture
and sure enough, when i received the cable it did not have the armoured outer sheath that the picture showed.
What i received was fairly normal cat5e cable. Probably adequate for out door use; time will tell.
6 september 2024
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