North East Water Softeners Reviews 

I had problems ordering the right goods I required a refill. Iwas unable to find it on web.

Great packaging fairly good delivery time brilliant product Twintec s4 water softener Harvey.

Arrived in good time and perfectly packed
All fitted now and working perfectly
Good to get a discount too

Ordered this softener and fitting kit on Tuesday, it was delivered Thursday! Very fast service from NE Water Softeners. Best price I could find and highly recommended.

However - just be aware that the softener package itself does not actually include any salt in the box. Not even a 2 pack starter kit. This seems a bit remiss of the manufacturer, seeing as part of the commissioning process is to install the salt blocks.

Plus, it wasn't possible to add salt at the same time as ordering the softener, because the North East Water Softeners salt shop is a different website. (Why???). Switching from one to the other emptied the basket.

Anyway, I did order a supply for stock, that also arrived within 48 hours. So all good and ready to fit same day.

Great service and experience , very helpful

Dear Jenny,

Thank you very much for your message.

My husband ordered salt blocks on your website yesterday but received a confirmation email with a dud tracking link. It's immensely worrying as 1) the sender of the email looks extremely phishy - does not relate to your company, 2) I found a same review here that was posted few days ago with no further comment. 3) we left our card details. I do understand that your company have a very good google review and trustpilot review in general, but at the time I wasn't sure if the company still in good function as most of the google reviews were posted a year ago. Now I appreciate very much of your reply and your effort in resolving this issue promptly. I am sending you more information regarding my order and I will remove previous unfounded speculations I have made.

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What a pleasure doing business with this company, old fashioned reliable service. I had mistakenly ordered the wrong item which was my fault! However the customer service team went out of their way to resolve the issue quickly and conveniently. I would most certainly recommend them and wish there were more companies with the same customer sales ethos. Thank you

I decided to buy a Twintec S4 water softener based on the price offered by the company, which was definitely the one of the best I could find on the internet. In addition, their communication and delivery service was outstanding with the unit arriving by courier within 48 hours of ordering. The unit received was perfect. I am a very happy customer and would definitely recommend the Company.

Delivered on time. No problems and very helpful

I bought the softner and their 3 way taps in July 2023.
And the pipe of 3 way taps started to leak in December,
I have reported few times and they didn't realize the problem. In the end I need to pay for my plumber and raise where the problem is.
The water leaked to My kitchen cabinet unit and floor horribly....when I was out of the town..

Then NE sent engineer, check and admited the problem was their 3 ways taps.
But the story isn't end yet. They sent inspector in February to check and ask many question, but they didn't have positively reply how to deal with it until now, August 2024. The compensation and repairment...........to be continued

If anyone wants to buy it, take a deep consideration.
1) softener may help lime scale problem.
2) But the salt water can't feed the lawn and garden.
3) can't use softener for baby.

On time delivery

Good price, Prompt delivery

Prompt delivery, softener working well

Fantastic service. Answered all my questions thoroughly recommend this company.

Very quick delivery of what I had ordered. Many thanks

Good service competitive price

Got some great advice and what I ordered was delivered very quickly. Very satisfactory. Would recommend!

Nothing to complain about.
I did interact via phone with the team at the time of purchase and shortly after, they were very helpful on both occasions.
Good product and service from this company.