I've been living within the Parade Park complex for nearly 10 years now. As a renter and now an owner. Linda Thomson throughout that time has been the best Property Manager I could hope for and has ma... Toon meer
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I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... Toon meer
Bedrijf heeft geantwoord
Having problems with sky at the moment sky tried it explained being communal dish they weren’t able to repair dish or connections called Ross, he’s got contractors out and they have been brilliant an... Toon meer
Bedrijf heeft geantwoord
I always find the Inverness office to be very responsive. June has once again responded very quickly to my recent query and suggested solutions. She is very helpful and friendly. Great service.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contactgegevens
87 Port Dundas Road, G4 0HF, Glasgow, Verenigd Koninkrijk
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,3
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1K reviews
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Well Done and Thanks to Co-owners !!
Very interesting and huge well done to Co Owners !! Your hard work (and this should not have been difficult) has paid off! Newtons Written Statement of Services quotes we are ‘Consumers’ - it beggars belief we too are being charged ‘business rates’ on our development. For clarity - my own domestic electricity daily standing charge is 57.08 p per day with Octopus - v - Ecotricity are approx £2.06 per day - and useage has still to be added. Standing electricity charge £751 per annum per property -v- Octopus domestic which I’m on 57.7 p er day £208 per annum - if you live in a block of 6 flats the total cost is approx £4506 - v - £1248 for octopus consumer rate. Come on Newton surely this can’t be right….. you need to address this please - the majority of negative reviews relate to issues around inappropriate fees and charges.
**EDIT/REPLY** - thank you for your prompt reply - my apologies - the WSS refers to us as ‘domestic’. I understand how this all works - what I don’t understand is myself and others have brought this to your attention as we have been incorrectly charged-since your inception. The previous factor brought this to our attention and they employed a firm of electricians to carry out checks back in 2016 which the Committee in 2016 approved - so are you saying this has been incorrectly applied for 10 years? Please advise who has approved all these latest figures etc. I appreciate you have had someone else check - I’ve requested a copy of this information and have re- requested it today and have been assured it will be sent today - thank you.I am sure you and others will agree these standing charges are very high in comparison to consumer standing charges. We are all ‘domestic’owners and I urge you to please investigate this further. If ECOTRICITY can reduce the charges for one development then surely there should be consistency across the board and as you are our appointed Factor you can re-negotiate on our behalf. Thank you
EDIT - thanks for your response - I’ve requested information on this recent Electrician’s report on numerous occasions without luck - can you arrange this please ? Thanks
4 juni 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Kathleen,
Thank you for raising your concerns. For clarification there is no reference to the word consumer in our services agreement, electricity in multi-occupancy developments is typically supplied via a communal/landlord arrangement, meaning that tariffs can differ from standard domestic rates.
We recognise the cost differences highlighted and understand the concern. An independent electrical contractor has now completed surveys of the communal junction boxes and meters, including load checks to determine internal/external supply splits. This data is being used to ensure future charges are fair and aligned with actual usage.
We are continuing to review the current arrangement and will provide further updates.
Kind regards,
The Team @ Newton
Efficient and helpful
Ladies I spoke with were very helpful and patient, guiding me through the process to register with the portal. Subsequently they quickly provided copy invoices on my request. Very grateful for their assistance.
27 mei 2026
Antwoord van Newton Property Management
Food morning Richard,
Thank you very much for your kind feedback.
We’re delighted to hear that our team was able to assist you in getting set up on the portal and provide the information you needed promptly. We’ll be sure to pass your comments on to the colleagues you spoke with—they’ll really appreciate your recognition of their helpfulness and patience.
If there’s anything further we can support you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Very disappointing expFive Months of Chasing for What Should Have Been a Simple Administrative Changeerience with…
Very disappointing experience with Newton Property Management.
For over five months, I have been trying to resolve an issue relating to the communal electricity supply for our small residential block of just four flats. The process has involved repeated chasing, poor communication, and long periods without any response.
The communal electricity supply was left on an expensive business tariff despite the supply only serving a residential stairwell and communal lighting. After extensive effort on my part, Ecotricity eventually confirmed that the supply should be classified as domestic and updated the industry records accordingly. This resulted in a substantial reduction in standing charges.
Throughout the process, obtaining information from Newton was extremely difficult. Emails frequently went unanswered, staff members left the company without notification, and I often had to follow up multiple times just to receive basic updates. Even after Ecotricity confirmed the official transfer date of responsibility, I am still waiting for Newton to investigate a potential overlap in electricity charges on their invoice.
What should have been a straightforward administrative matter became a months-long exercise in chasing responses and trying to obtain information that should have been readily available.
Based on my experience, communication, responsiveness, and management of utility-related matters have fallen well below expectations.
4 juni 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve encountered while trying to resolve the communal electricity supply issue.
This is clearly not the level of service we aim to provide, particularly in relation to communication and responsiveness. We appreciate how prolonged delays and a lack of updates can be extremely frustrating, especially for what should have been a straightforward administrative matter.
We also recognise the effort you’ve had to put in to progress this issue, and we’re sorry that you felt unsupported throughout the process. The points you’ve raised regarding staff changes, delayed responses, and the ongoing query around potential overlapping charges are concerning and are being taken seriously.
We would very much like the opportunity to review this in full and ensure any outstanding matters are resolved as quickly as possible. Please contact us directly at your local with your property details so we can prioritise this and provide a clear update.
Thank you again for your feedback—it helps us identify where we need to improve.
Kind regards,
The Team @ Newton
Non existent service in Aberdeen
Service to our factored development in Aberdeen has been totally unacceptable for over a year; deteriorated markedly from 1H 2025 and has been non-existent since December 2025.
All development repair requests I am aware of that have been raised since mid-2025 remain open and have not been progressed as the development deteriorates around us.
All emails I have sent have been ignored from early December 2025 until late May 2026. All calls to the office, requesting to talk to the property manager or directors, were rebuffed; I was met with “everyone’s busy, they will call later” – no one did. These issues have been ignored, even when escalated, by the property manager(s), the general Aberdeen office and the Glasgow head office since late 2025.
Various admin problems, most seriously an incorrect charge from late 2025, confirmed in writing by Newtons on several occasions to be incorrect, which was instead passed to an external debt collection agency, leading to threatening letters and calls and requiring significant effort to successfully dispute the action; Newtons avoided all comms at this time.
As a development we have now initiated the move to a different factor; on collating the majority vote required I was surprised to find a clear majority of owners had similar experiences, and I am not surprised to read similar recent online reviews from other developments in Aberdeen.
At the time of writing Newton Property Management have still have not provided an agreement termination date 3 days after the formal termination letter, inclusive of a majority of development owners, was sent and receipt acknowledged.
I would strongly recommend avoiding this company based on our experience.
1 juni 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to read about your experience and the level of frustration this situation has caused both you and other residents within your development.
The concerns you’ve raised—particularly around prolonged delays in progressing repairs, lack of communication, and the handling of billing and debt collection—are taken extremely seriously. This is not the standard of service we aim to deliver, and we fully recognise the impact that a lack of responsiveness and clarity can have on homeowners.
We are especially concerned to hear about the communication difficulties you’ve described, including unanswered emails and calls, as well as the issue relating to the incorrect charge and subsequent involvement of a debt collection agency. These are matters that should always be handled with accuracy, transparency, and timely engagement, and we apologise that this has not been your experience.
We also acknowledge the points raised regarding the termination process and the delay in confirming the agreement end date. We understand how important it is for developments to have clear and prompt information during this stage.
We would welcome the opportunity to review your development’s case in full, address any outstanding issues, and ensure that all matters—including repairs, financial queries, and termination arrangements—are resolved as quickly as possible. Please contact us directly at your local office so we can prioritise this for you with an Associate Director.
Thank you again for your feedback. It is invaluable in helping us identify where improvements are required.
Kind regarads,
The Team @ Newton
I spoke with Alan from Newton Credit…
I spoke with Alan from Newton Credit Control. He was most helpful and made the process of setting up a Direct Debit and paying a deposit very easy. Thank you
3 juni 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Alan,
Thank you for your positive feedback! We’re so pleased to hear that Alan was able to assist you and make the process of setting up your Direct Debit and deposit straightforward and stress-free. We’ll be sure to pass on your kind words to him. If you need any further assistance, please don’t hesitate to get in touch—we’re always happy to help.
Kind regards,
The Team @ Newton
Abbey Sutherland answered my question…
Abbey Sutherland answered my question professionally. Also called back if she had to find details.
1 juni 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning,
Thank you for your kind feedback! We're delighted to hear that Abbey provided professional support and took the time to follow up with you to ensure you had all the information you needed. We'll be sure to pass your comments on to her—she’ll really appreciate it. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Great service (eventually!)
I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expect from your factor. Raised the request again recently and pleased that this was responded to by Ross, who was excellent. Prompt communication and action which saw the tree cut back. Great service, many thanks Ross.
1 juni 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Mike,
Thank you for your feedback.
We’re very sorry to hear about the delays you experienced while trying to arrange for the tree to be cut back, and that your earlier emails were not responded to as they should have been. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
It’s great to hear, however, that Ross was able to assist promptly and get the matter resolved to
your satisfaction. We’ll be sure to pass on your kind comments to him.
Your feedback is important to us, and we will use it to improve our communication and response times moving forward.
Kind regards,
The Team @ Newton
Service has plummeted
Past year has seen our Newton Aberdeen service plummet. In fact "service" is non existent. Nothing but bluff and sidestepping of issues - lots of emails and no actual action. A good game talked at our AGM in 2025 ( in the presence of line manager) and zero action since. We feel abandoned by Newton .
26 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience over the past year—this is not the level of service we aim to provide.
We understand your frustration, particularly around the lack of visible action following discussions at your AGM in 2025. It’s clear that we haven’t met expectations, and we take your concerns about communication and follow-through very seriously.
Please be assured that your feedback has been noted and escalated internally. We are committed to rebuilding your confidence in our service by addressing the issues you’ve raised and ensuring that agreed actions are progressed and communicated clearly.
We would welcome the opportunity to discuss this with you directly so we can better understand the specific concerns and put a clear plan in place to move things forward. Thank you again for bringing this to our attention.
Kind regards,
The Team @ Newton
Antwoord van Newton Property Management
Good morning Adam,
Thank you for your kind feedback. We’re delighted to hear that you’ve experienced excellent service and found our team communicative—this is exactly what we strive for.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team.
Kind regards,
The Team @ Newton
This review is just to say a big thank…
This review is just to say a big thank you! to Tamur who’s been absolutely brilliant. Ever since he’s joined the management team for our development, communication has been excellent and issues are being resolved quickly. I know factors get a lot of bad press but it is anomalies like Tamur who do make you want to believe that the unicorn called a good factor exists :) I will enjoy this dream while it lasts.
29 april 2026
Antwoord van Newton Property Management
Good morning Zaman,
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear how positive your experience has been since Tamur joined your development. Clear communication and quick resolutions are exactly what we strive for, and it’s wonderful to know Tamur has made such a difference.
We’ll be sure to share your kind words with him – he’ll be thrilled! And don’t worry, we’re committed to keeping that “unicorn” standard going for you.
Kind regards,
The Team @ Newton
Gavin was very helpful during my phone…
Gavin was very helpful during my phone call and confirmed all the actions taken to assist with my query by way of an email.
22 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Esther,
Thank you for your positive review. We're delighted to hear that Gavin provided helpful support during your call and ensured everything was clearly followed up via email. We’ll make sure your feedback is shared with him.
Kind regards,
The Team @ Newton
Extremely responsive
Extremely responsive. Very fast and efficient. I'm impressed.
Very good customer experiences, every time ~I contact them.
22 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Dave
Thank you so much for your kind words! We’re delighted to hear you’ve had such positive experiences with us. Providing fast, responsive, and efficient service is exactly what we aim for, so it’s great to know that’s coming through every time you get in touch. We really appreciate your continued support!
Kind regards,
The Team @ Newton
I would like to say a huge thank you to Rhea!
I would like to say a huge thank you to Rhea for the excellent service and support. She arranged for my buzzer issue at the close to be fixed within 24 hours, which was incredibly quick and efficient. Rhea was professional, helpful, and communicated clearly throughout. Really appreciate the fast response and outstanding customer service.
19 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Chris
Thank you so much for your kind feedback!
We’re delighted to hear that Rhea was able to resolve your buzzer issue so quickly and efficiently. Providing prompt, clear, and reliable service is something we pride ourselves on, and it’s wonderful to know Rhea delivered such a positive experience.
I’ll be sure to pass on your kind words to her—it will mean a lot. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Good and Honest Factors
Zac always responds and actions my email queries very quickly. The company has also been honest and returned moneys where due. Overall good customer service.
18 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning,
Thank you for your kind feedback! We’re delighted to hear about your positive experience and that Zac has been able to respond quickly and efficiently to your queries.
We always aim to be transparent and ensure everything is handled fairly, so it’s great to know this has been reflected in your experience. Your comments mean a lot to us, and we really appreciate you taking the time to share them.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Top team
The response from the team is timely, supportive and excellent. In particular, Abbey was very helpful.
14 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning David,
Thank you for your lovely feedback!
We're so pleased to hear that you found our team timely, supportive, and excellent. Abbey will be especially glad to know her help made a positive difference to your experience.
We truly appreciate your kind words and look forward to assisting you again in the future!
Kind regards,
the Team @ Newton
Kelsey was very prompt and professional…
Kelsey was very prompt and professional responding to the query i sent to her.
Great experience, happy customer!
14 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Mopelola,
Thank you so much for your kind words!
We're delighted to hear you had a great experience. Kelsey takes pride in being responsive and professional, so it’s wonderful to see that reflected in your feedback.
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The Team @ Newton
My call was answered quickly
My call was answered quickly, ID checks done. Zac was friendly, helpful and very efficient. I would not hesitate in calling again with a query
14 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Lorna,
Thank you so much for your kind feedback. We’re delighted to hear that your call was answered promptly and that Zac provided a friendly, efficient service while keeping the process smooth and secure.
We’ll be sure to pass your comments on to him – it will mean a lot. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Hayley is a pleasure to deal with
Hayley is a pleasure to deal with - always calls me back and suggests pragmatic solutions to any issues I may have
13 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning John,
Thank you so much for your kind review! I’m delighted to hear that you’ve had such a positive experience working with Hayley. She takes great pride in providing responsive support and practical, effective solutions, so your feedback really means a lot. I’ll be sure to pass this on to her!
Kind regards,
The Team @ Newton
Dealing with difficult problem
In our flatted building, an issue involving a common waste pipe was causing considerable anxiety to other owners and whilst my flat was not directly affected, access was required for tradesmen.
I principally dealt with Ryan from your Greenock office and I felt, that he did well in dealing with the issue: he was prompt in instructing tradesmen ( on a number of occasions) and was always prompt in returning any calls or emails. The issue, which was complex in nature and it proved difficult to locate the cause was eventually rectified I felt that Ryan played a significant role in that regard
12 mei 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning Mr Brady,
Thank you for taking the time to leave such a detailed review.
We really appreciate your patience and understanding while this complex issue was being investigated and resolved. Situations involving shared building infrastructure can be particularly challenging, so it’s great to hear that you felt reassured throughout the process. We are especially pleased to hear your positive feedback about Ryan. He takes great pride in being responsive and proactive, and I’ll be sure to pass on your kind comments to him and the team in our Greenock office. Thank you again for your feedback—it means a lot to us.
Kind regards,
The Team @ Newton
These people will refuse send bill letters
These people will refuse to send actual mail bills when requested as a reasonable adjustment as someone that experiences difficulty using computers, claiming their erroneous email billing system is good enough. They will then add legal fees usually, 5-7 times the actual amount due, via a partner company to threaten debt collection.
1 april 2026
Review zonder uitnodiging
Antwoord van Newton Property Management
Good morning David,
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify a few important points.
Our payment terms are clearly stated on all invoices. Late fees are only applied when payment is not received within the agreed timeframe outlined in those terms. This approach is standard practice and ensures fairness and consistency for all customers.
In relation to legal fees, we are required by law to inform customers of the potential costs that may arise in the event of continued non-payment. These costs are not applied arbitrarily—they are only pursued as a last resort and in line with applicable regulations.
Regarding billing, we primarily operate through electronic invoicing as it allows us to deliver documents promptly and securely. However, we do aim to make reasonable accommodations where possible and encourage customers to contact us directly so we can review individual needs and find a suitable solution.
We always strive to resolve matters amicably and encourage open communication. If you would like to discuss this further, please contact us directly and we will do our best to assist.
Kind regards,
The Team @ Newton
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