I'm so happy with my new bed from Next Divan. I loved that I was able to customise the divan to my taste and for £200, what a bargain! The quality is excellent, and the delivery was less than a week... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fast delivery, comes with clear instructions and tool for opening packaging. Fully expanded within 24hrs and looks good quality. Comfy nights sleep too. Overall good value for money
Divan base delivered on 24/03/2026. Base of very, very poor quality. Bottom material torn, castor fixing detached and clips to hold the base together are not fit for purpose. Email sent regarding the... Toon meer
Bedrijf heeft geantwoord
bed is good quality, lovely colour, comfy, and when i emailed about a draw being broken they sent a new one right away. good customer service !
Bedrijfsgegevens
Geschreven door het bedrijf
We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.
Quality Comfort For Less
Geschreven door het bedrijf
- Beds and prices you won't be able to resist.
- All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.
Contactgegevens
Ehhmy Home, City West Business Park, LS12 6LX, Leeds, Verenigd Koninkrijk
- 03301 330 441
- info@nextdivan.co.uk
- nextdivan.co.uk
4,2
Goed
321 reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
delivery on time and the bed was…
delivery on time and the bed was exactly what we asked for
18 december 2025
Review zonder uitnodiging
No instructions given for the drawers
No instructions given for the drawers (I still haven't received them despite informed they would be e-mailed to me)
16 januari 2026
Antwoord van Next Divan
We are very sorry that no instructions were provided. We have now emailed you a link to our assembly guides to assist, and we apologise for any inconvenience this may have caused. Thank you for bringing this to our attention. (We have just forwarded the email sent to you on 28/01 to the same email you have provided us on our website, if you do not receive this please email us directly so we can send you our assembly guides via a different email or you can alternatively view them on our website under our assembly guides)
Nice quality head board
Very good quality item at a very reasonable price. I had shopped around locally and found everything I wanted was very expensive. I purchased from Next Divan and the price was much lower than I could find anywhere else, very pleased with my purchase.
16 januari 2026
Awful
Awful. Ordered a bed 16/12/25. It arrived 20/12/25 missing screws. I contacted them the same day stating this and followed up on 29/12/25 to accommodate for Christmas period. I received a response that day.
I was told on 30/12/25 that they would post the missing screws out that same day. It’s now the 14/01/26 and I had still not received screws or heard from the company. I reached out again via email, to which they replied “we will send them again”, to which I replied this is completely unacceptable. They told me they’re lost in the post and will send them out as soon as possible.
It’s just not good enough that it’s been over a month since I placed my order and I’m still chasing for screws that should have arrived with my original order. There was never even an apology in the first place for the fact that there was no screws in the package.
I appreciate that the customer service has generally been reasonably “polite” but it’s just not good enough.
14 januari 2026
Review zonder uitnodiging
Antwoord van Next Divan
Dear customer, We are very sorry for the inconvenience caused and fully understand your frustration. Missing fixings should not have been sent without being included, and we apologise for the delay in resolving this. The screws are being resent as a priority, and we will ensure this is followed up properly. Again we sincerely apologise for any inconveniences caused and assure you that we are working hard to resolve this for you.
I came across Next Divan as I was after…
I came across Next Divan as I was after a particularly kind of bed for our little girl, she has a small bedroom so could only fit a small single in and we wanted it to have a ottoman for storage, well Next Divan was able to deliver this for us we had a Pink velvet small single bed with a side ottoman which was amazing id notseen one with a side opening.
The bed got delivered within one week and delivered was great got a call befor and was delivered on time,
The bed base came made so no need to faff around building it and just had to fix the headboard and the ottoman arms super quick and easy.
Overall 10/10 for us.
22 december 2025
Review zonder uitnodiging
I found this company great to deal…
I found this company great to deal with. Ordering was simple with various payment options. I was kept informed every step of the way and delivery was organised well and went smoothly. I’ve now ordered 4 beds from here and they are good value for money! Will use again!
13 december 2025
Review zonder uitnodiging
Excellent prices and fast delivery
Beds are the best price I could find, there’s so many options and the delivery was very quick! I’m really happy with my bed and would definitely recommend nextdivan to anyone looking for a new bed 😊
2 december 2025
Review zonder uitnodiging
So easy to find what I was looking for…
So easy to find what I was looking for loads of choice of colours and designs and very easy to check out and the prices are amazing
16 december 2025
I am genuinely horrified by the…
I am genuinely horrified by the delivery timeframe and complete lack of communication from this company.
After placing an order for a bed, I was never given a confirmed delivery date. Despite chasing repeatedly and speaking to the complaints team multiple times, nothing was resolved. I was eventually told the issue was due to a system failure, yet no one took responsibility or provided a solution.
On the day the bed should have been delivered, it did not arrive at all. No warning. No update. No explanation. As a result, my household was left with nowhere to sleep, forcing us to book a hotel at a cost of £180 just to have a bed for the night.
This level of service is completely unacceptable. A bed is not a luxury item — it is a basic necessity — and the company showed no urgency, accountability, or care for the impact of their failure.
The delivery timeframe advertised is misleading, customer service is ineffective, and the stress caused by this situation has been enormous. I would strongly advise others to think twice before ordering, especially if you need the item by a specific date.
One of the worst delivery experiences I have ever had.
30 december 2025
Review zonder uitnodiging
Antwoord van Next Divan
We are very sorry to hear about the experience you have had and the inconvenience this situation caused. We fully understand how important a bed delivery is and sincerely apologise for the frustration and stress you experienced.
Unfortunately, at the time of your enquiry you were using our newly introduced website chatbot, which regrettably was unable to provide the accurate information you required due to a system issue. Since then, this feature has been updated, and we now clearly advise customers to contact us directly via info@nextdivan.co.uk
for delivery confirmations or any further assistance, so matters can be handled promptly and accurately. We believe this was resolved in the end, but we acknowledge that this should have been managed better from the outset.
We also apologise for the delays caused by our courier during the holiday period, which were outside of our direct control but nonetheless unacceptable in their impact. As a precaution, we always recommend that customers do not dispose of their existing beds until their new delivery has arrived, as unforeseen circumstances such as courier delays can occasionally occur.
Please accept our sincere apologies for the inconvenience caused. We take feedback like this seriously and are continually making improvements to our systems and service to prevent similar situations in the future.
Easy ordering and speedy delivery with…
Easy ordering and speedy delivery with good communication re delivery times etc.....bed is good quality and looks great. Would recommend.
19 december 2025
Bought this for my 3 year old grandson
Bought this for my 3 year old grandson. The base is low so it’s easy for him to climb on to. It was an easy ordering process and delivered on time. He loves it so happy with the purchase.
18 december 2025
Prompt order delivered on time helpful…
Prompt order delivered on time helpful delivery men good value for price
16 december 2025
Lovely bed frame delivered at a time…
Lovely bed frame delivered at a time that suited thanks
5 december 2025
The prices were comparable to other…
The prices were comparable to other suppliers, The items appear to be good quality.
Delivery was as advised either to people who would place where you wanted them.
3 december 2025
Antwoord van Next Divan
Thank you for taking the time to leave your feedback. We are delighted to hear that you were happy with your overall experience, from ordering through to delivery. Your kind comments mean a great deal to us, and we truly appreciate your support.
Thank you for choosing NextDivan :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.