From putting in my claim to accepting it was handled very effectively. Communication following accepting the claim was excellent and I was contacted every couple of weeks for an update and NHBC then c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Toon meer
Bedrijf heeft geantwoord
It’s companies and people like this that remind you, you have no chance holding big companies to account who refuse to fix issues they are responsible for. If you are ever unlucky enough to have to de... Toon meer
Bedrijf heeft geantwoord
I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Contactgegevens
Davy Avenue, MK5, Verenigd Koninkrijk
- nhbc.co.uk
3,8
Goed
614 reviews
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Great Staff
All the staff dealing with my case were very helpful, guiding me through what seemed to me to be a very complicated issue.
29 juni 2026
Antwoord van NHBC
Hi Eddy. Thank you for your kind review. We're delighted to hear that our team was able to guide you through what felt like a complicated issue and provide the support you needed throughout the process. We really appreciate your feedback and will be sure to share your comments with the staff involved. Best wishes. Thanks, Anne
Effortless claim and helpful staff
29 juni 2026
Antwoord van NHBC
Hi Debbie. Thank you for your review. We’re glad you found the process effortless and the team were helpful. We really appreciate you sharing your experience. Thanks, Chris.
NHBC keep in touch with me during this process
NHBC, keep me up date each step of the journey
23 juni 2026
Antwoord van NHBC
Hi Miss Davey. Thank you for your review. We’re glad to hear the team kept you fully updated throughout the process and appreciate you sharing your experience. Thanks, Chris.
Helpful and understanding
Both my claim handler and assessor have been very helpful and shown great understanding to my problem.
25 juni 2026
Antwoord van NHBC
Hi Sandy. Thank you for your kind feedback. We’re really pleased to hear that both your claim handler and assessor were helpful and understanding. We will be sure to pass your comments on to the team. Thanks, Anne
Very quick and clear communication from…
Very quick and clear communication from the team. Dealt with our claim quickly and professionally
22 juni 2026
Antwoord van NHBC
Hi Mr Catcheside. Thank you for your kind feedback. We’re delighted to hear that you were happy with the speed and clarity of our communication, and that your claim was handled professionally. Thanks Anne
Damp problem in 5 year old house.
I reported the (damp) problem on 9th March 2026. The NHBC surveyor didn’t visit me until 14th April. I received their offer around 24th April and then had to get quotes for the work. Two quotes were around 50% more than NHBC offer. After many phone calls and emails, they finally accepted one of the quotes on 12th June. It has been a three month process.
9 maart 2026
Antwoord van NHBC
Hi Teresa. Thank you for your feedback and for your patience throughout this process. We’re sorry for the delays and understand how frustrating this must have been, particularly with the time taken to review quotes. We’re pleased we were able to reach an agreement in the end, and your comments will help us improve our timelines and communication going forward. Thanks, Anne
A Joint Solution to a Joint Problem is the way forward.
The initial response and investigation by the Claims Investigator was without fault. The major problem encountered was our claim was initially "paired" with the claim for our next door neighbour but their work was undertaken and completed without any work to our property. The subsequent time-scale to address the problems with our property has extended to over two years since the claim was first made.
20 juni 2026
Antwoord van NHBC
Hi Mr Conway. Thank you for taking the time to share your experience with us. We are pleased to learn the initial response and investigation was faultless, although we are sorry to hear that works were not undertaken in a timely manner and that matters have taken time to be addressed. If you’d like this reviewed further, our Complaints Team would be happy to look into it for you. You can contact them via www.nhbc.co.uk/contact/complaints. Thanks, Chris.
Leaking bay window
Your site surveyor understood the issue and accurately provided a detailed report of what corrective actions were needed to correct the problem and prevent and further leaks. NHBC went on to support through the works until all remedial works were completed. Very pleased with the whole process.
23 juni 2026
Antwoord van NHBC
Hi. Thank you for your kind feedback. We're pleased to hear that the site surveyor understood the issue and provided a clear report outlining the corrective actions required. It’s also good to know that NHBC supported the process through to completion of the remedial works. We appreciate you taking the time to share your experience. Thanks, Chris.
Antwoord van NHBC
Hi Mrs Holland. Thank you for taking the time to leave your review. We are pleased to hear that your claim was dealt with promptly and that you found our advisors pleasant and helpful. We appreciate your feedback. Thanks, Chris.
Highly recommend
Honestly was dreading this whole experience but everyone I spoke to (on the phone - best way to get hold of people!) was amazing. So thorough, so helpful, so friendly. Explain everything and all worries in detail. Shoutout to Hamza for spending so much time explaining things to me. Also got my cash settlement quickly and all very easy and smooth.
The process takes time, but mainly due to the developer being slow. NHBC were amazing.
10 juni 2026
Antwoord van NHBC
Hi Lauren. Thank you so much for taking the time to share your experience!
We will be sure to pass along your incredibly kind words to Hamza—he will be pleased to know his patience and thorough explanations made such a positive difference for you. Thank you for your patience throughout the process and once again for your kind words. Thanks, Chris.
This insurance company is an absolute …
This insurance company is an absolute con specialising in fobbbing people with genuine claims off and they will find a million reason to deny your claim pushing me to go to use .my home insurance company ,I urge people buying new homes to read and think 10 times before buying and taking Nhbc warranty very very disappointed they dont care at all these fobbing experts in a robotics way
22 juni 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi Ghassan. We’re sorry to hear you feel this way. As previously outlined in our response to your complaint, we conducted a thorough review of your claim in accordance with the terms, conditions, and exclusions of the warranty and provided a detailed explanation of our decision.
We appreciate that this is not the outcome you were hoping for, and we regret any frustration or disappointment this may have caused. Thank, Anne
Great service
Great service, took a little time to approve but kept informed and works resolved.
17 juni 2026
Antwoord van NHBC
Hi Sunny. Thank you for taking the time to share your feedback.
We’re pleased to hear you found the service great and that we kept you informed throughout the process. We appreciate your patience while approval was finalised, and we’re glad the works have now been successfully completed. Thanks, Anne
Poor Communication, pointless organisation
I went through the make a claim on the NHBC website and received a really strange email, it seemed to be from a human, but explaining what the NHBC do and a link to the form I'd already completed. I emailed back explaining I'd already done that - no reply after a few days so I had to phone. The person I spoke to was helpful, but ultimately my issue with windows, whilst covered in theory doesn't come up to the minimum amount of £2000 so not really. I'm not completely surprised, but needed to check, but after many years of dealing with the NHBC, I don't really see the point of their existence.
19 juni 2026
Review zonder uitnodiging
Antwoord van NHBC
Hi AWade, I’m sorry to hear you’re disappointed with the outcome of your claim regarding your windows, and that you didn’t receive a response to your online submission.
If you’d like this matter reviewed further, our Complaints Team would be happy to look into it for you. You can contact them via: www.nhbc.co.uk/contact/complaints.
Thank you for taking the time to share your experience, and we’re sorry it has not been a positive one. Thanks, Anne.
Good communication and understanding.
Good communication and understanding.
Kept me informed and listened to me .
It was all dealt with a lot more quickly than I thought it would be.
17 juni 2026
Antwoord van NHBC
Hi Nicola. Thank you for taking the time to share your feedback. We’re really pleased to hear that you felt kept informed, listened to, and that everything was dealt with more quickly than expected. Providing clear communication and a supportive experience is very important to us. We appreciate your kind words.Thanks, Chris.
The contacts at NHBC were very kind and…
The contacts at NHBC were very kind and caring and supported us enormously. We would have been lost without them. Keep up the good work.
17 juni 2026
Antwoord van NHBC
Hi Mrs Patel. Thank you for taking the time to share your kind feedback. We’re really pleased to hear that our team was able to provide the care, support and guidance you needed. Your comments mean a great deal to us, and we’ll be sure to share them with the colleagues involved. Thank you again for your kind words. Thanks, Chris.
Antwoord van NHBC
Hi Alan. Thanks for the great feedback. We are glad everything went smoothly and the repair was quick. Thanks, Anne
Extremely good
Extremely good! Ian was quick to reply and very professional! He's managed to sort out our case and given us peace of mind. Thanks so much for all the work you guys have done!
12 juni 2026
Antwoord van NHBC
Thank you for your fantastic feedback!
We’re delighted to hear Ian was able to assist quickly and professionally, and that you now have peace of mind.
We'll be sure to pass on your kind comments. Thanks, Anne
Very satisfied with the professionalism…
Very satisfied with the professionalism and work undertaken
11 juni 2026
Antwoord van NHBC
HI Sarah. Thank you for taking the time to share your positive experience. We're pleased you found the service professional and are happy with the works completed. Thanks, Chris.
Super proffesional fro start to finish
11 juni 2026
Antwoord van NHBC
Hi. Thank you so much for your kind words! We’re really glad you had a professional experience from start to finish. Thanks, Anne.
Antwoord van NHBC
Hi Ashley. Thank you for your kind feedback. We’re so pleased to hear you felt supported and found the service to be so professional. Thanks, Chris.
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