Nimbusrelocationservices Reviews 

25
•
TrustScore 3 uit 5

3,1

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Beoordeeld met 1 van de 5 sterren

Nimbus LLC has an automatic subscription authorisation for ongoing monthly 'membership' fees embedded into any transaction you complete with them Once you pay for an item you will subsequently be cha... Toon meer

Beoordeeld met 5 van de 5 sterren

This was the second time we had used this moving company. Both times they were helpful in arranging logistics and did a fantastic job on the day. The team that did all the work was extremely sweet and... Toon meer

Beoordeeld met 5 van de 5 sterren

Brilliant and smooth move! This wasn’t my first time with Nimbus, and once again did not disappoint! Definitely recommend full package service! The team handled all of my items with care. The move wa... Toon meer

Beoordeeld met 1 van de 5 sterren

This company is horrible! They lied, overcharged, and we had things that weren’t ours in our stuff. We had a broken chair, dented refrigerator in several places, several glass things broken. They were... Toon meer

Bedrijfsgegevens

  1. Verhuizing en opslag

Geschreven door het bedrijf

At Nimbus Relocation Services L.L.C we understand that moving can be a complex and stressful process. That's why our team goes above and beyond to cater to each project’s specific needs. As a leading interstate moving broker, we strive to make your relocation experience seamless, efficient, and worry-free. With our pre screening process we have built a network of licensed carriers that service all 48 contiguous states. Moving can be stressful so give us a call today to speak to one of our industry professionals.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

25 reviews

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3,1

Alle reviews

(25)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Nimbus LLC monthly 'membership' scam

Nimbus LLC has an automatic subscription authorisation for ongoing monthly 'membership' fees embedded into any transaction you complete with them Once you pay for an item you will subsequently be charged a monthly 'membership' fee of about US$36. This was my experience through PayPal. In the process of trying to get the cash back through the PayPal resolution centre. Suggest that after each PayPal transaction you make you then go to Settings, Payments, Automatic Payments and cancel any automatic payments active against the retailers you have listed in your PayPal account.

27 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I wish I could give ZERO stars!

I wish I could give ZERO stars!! Took my daughter's money and never showed up on the day of her move. Can't even count the number of phone calls she made to them that day and since then. She had to extend her lease on her old apartment and rent a truck and moved herself. Nimbus still won't refund her money. Do NOT use this company

14 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thanks!!

Our team was great, Super courteous, professional and helpful during what could otherwise have been a stressful day. Definitely recommended!!

27 augustus 2024
Beoordeeld met 1 van de 5 sterren

This company is horrible

This company is horrible! They lied, overcharged, and we had things that weren’t ours in our stuff. We had a broken chair, dented refrigerator in several places, several glass things broken. They were difficult to get a hold of and were extremely unprofessional when answering any of my questions or claims! DO NOT USE THEM! I promise you will regret it!

8 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The team managed everything flawlessly

The team managed everything flawlessly. Their helpful nature and regular updates kept me comfortable throughout the move. Their support was exceptional, ensuring everything arrived on time and in perfect condition.

20 juli 2024
Beoordeeld met 1 van de 5 sterren

Missing and broken furniture

I would not recommend this company to anyone. They were
2 months late delivering my furniture and when they did I was missing 11 pieces of furniture and 3 items were broken. I depend on using these missing items for craft shows and had to miss several shows because of the missing items. I added up what it would cost to replace the missing items and it was $600 and all I received was $175 which will not
replace the missing items.
This company hired a moving company named All In Moving and had them pay me $175 of the $600
and informed me that they were not
going to make good and All In Moving
should take care of this.
Very disappointed with both companies.

2 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DISASTER DESTRUCTIVE UNTRAINED

Sadly this moving experience has been horrible. And Nimbus along with the moving company Azimuth dropped the ball. They can definitely sell there services as platinum and you end up getting dirt that crumbs . 2 moving companies showed up on moving day end of April. This took 2 hrs to resolve. Azimuth was the right company and dealing with them became a mess. Andres at Nimbus in customer service, Mr. SUPERMAN was promising the world t fix the fact that I was treated like crap, my items were taken off the truck and stored in CO when I was assured they would be stored in NC where I could take advantage or a 30 free storage. They took away my free storage on the front by removing my items into a warehouse somewhere in CO. I had and have no problem paying additional money with taking more space but I was accused by Azimuth (will review on their site), of just wanting money. During the last 6 to 7 weeks at times no one could tell me where my stuff was or once found when it would get on the road. I always said I would be using a storage while finding a new home (staying with family). Nimbus promise to see me through the entire move is a lie. All these weeks later, yesterday my items are here and broken bins with blood on them, several missing bins and boxes, which is what happens when people’s stuff is moved from one truck and warehouse several times. Plastic wrap removed from small rolling bins with drawers. Items missing are insured yet that will never replace what they mean to me. Let’s see how this claim process plays out. I just can’t put my disappointment and anger into the right words. The rep that sells you the world never speaks to you once you pay that deposit as I tried to call Micheal as he is a friend of the owners. Maybe if he had answered and helped me talk to the owner things would’ve gone better. It was pass the buck over and over. No empty of the reality that everything I own was in their and their contractors hands and incorrect information was provided and my items were in limbo.

28 april 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Cancellation

The guys were very helpful. I really wanted the help moving, but quite costly.
They worked on getting a lower price, which I am sure they do for all. They start by giving you a high cost then lower it, thinking you are getting a good deal.
Anyway, I paid for my deposit then changed my mind within 24hrs. I don't like how they dealt with that since I had made the deal on the weekend. Anyway, I was able to get my money back which took over a week.....by check even though I did an ACH and cancelled within 24 hrs. Made no sense.

11 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do your research. Don't just look at bought reviews.

The friendly voice that we first heard at Nimbus, was Kayla. She made us feel like we could trust her, trust Nimbus..
Unfortunately, we quickly found out that she made errors on our inventory, and the company made us pay for her mistakes. Mitch, at Nimbus whom is from quality assurance told us, "people make mistakes" and offered us no remedy other than that we needed to pay almost $2,000.00 more than our original quoted price in order to continue with the move, and that our initial payment would not be refunded.
He was insulting, rude, arrogant and extremely pushy, involving scare tactics even.
The bottom line is that many of these moving companies that we look up on the internet are not even moving companies at all. They are rather, BROKERS, and they are definitely out to get their piece of the pie just for bringing together the customer & the real movers together.. PLEASE, do your due diligence and make sure the company you are calling are an actual moving company and Not a broker, and a good amount of them are just that, brokers!
ALSO, a reputable moving company will do a in-person inspection of your belongings, or I would hope minimum a video view. Not doing a visual inspection is how they getch'ya! It's a known tactic on how they bump up your price.

3 mei 2024
Review zonder uitnodiging
Logo Nimbusrelocationservices

Antwoord van Nimbusrelocationservices

I apologize if your moving experience was anything less than satisfactory. We always go above and beyond when it comes to customer satisfaction. We are always upfront about being a moving brokerage. There's a lot of benefits to going with a moving broker. I would also like to point out that Kayla is one of our best Sales reps. She's dedicated to providing exceptional customer service and solid moving estimates. She always makes sure to take her time when explaining how everything works to her customers. With that being said , you were provided a moving estimate based on the inventory list provided by you. At the point of reservation its common for customers to not have the inventory list finalized, because most moves are booked 1-3 months in advance and the inventories tend to change or need to be updated. That's why we have the quality assurance department. Their job is to finalize your inventory and send it to the carrier. During your quality assurance call when Mitch added in all of your additional items. He went over with you the additional space needed to move everything and the cost. You then elected to revert to your original estimate. I was looking at your signed paperwork from pick up and the volume the carrier charged you for was the same as what Mitch advised. Again we apologize for the experience you had. All things considered , this move was a success and delivery was swift. Please feel free to provide more information to customerservice@nimbusrelocationservices.com.

Beoordeeld met 1 van de 5 sterren

Openly hostile, scam company

They got a wrong number and have continually called and texted me, refusing to take my number off their list. I called them and requested to be removed from their call list and they were openly hostile.

Update: I am still receiving spam calls and texts to my phone. The name they think I have is Jancarla. I called multiple times and each person who answered explicitly refused to take my number off the list and mocked me for even trying. They spoof numbers from multiple area codes and are not open about the company name. Sounds like a scam to me.

30 april 2024
Review zonder uitnodiging
Logo Nimbusrelocationservices

Antwoord van Nimbusrelocationservices

I apologize if any representative was rude to you on the phone we will look into it further and make sure it doesn't happen again. You have been placed on our DNC list. If you get any calls from us please ignore them so that it doesn't put you back in our system. Still, to say that we are a scam company is completely unfair and untrue. We are 100% DOT Compliant, and help hundreds of customers with their relocations every month, always go above and beyond to ensure that every move is a success. If you have any questions for us or have additional information that you would like to provide to us please don't hesitate to contact us at customerservice@nimbusrelocationservices.com . Thank you!

Beoordeeld met 1 van de 5 sterren

Pushy and RUDE

Extremely rude text responses when I said we would not be securing anything with them at this time. My first and only message was short and concise but polite. Chad, the moving coordinator, didn’t even wait five minutes before sending me a string of texts that were rude. Showed their true colors and I’m glad he did. Will not be considering them in the future.

10 april 2024
Review zonder uitnodiging
Logo Nimbusrelocationservices

Antwoord van Nimbusrelocationservices

I sincerely apologize for the rudeness you experienced from Chad. We understand that this prevented you from becoming a customer of ours. Here at Nimbus, we strive to provide exceptional customer service from the first call, all the way through the delivery. Since this incident, the representative Chad has been let go from the company. We have appreciate the feedback and we have Zero tolerance policy for this behavior. Again we sincerely apologize for your experience and if you're ever looking to move in the future please consider going with us and I will personally make sure that you're provided with excellent service throughout the entire moving process, we're sorry about your experience. Please feel free to provide more information to customerservice@nimbusrelocationservices.com.

Beoordeeld met 1 van de 5 sterren

Dishonest or An Out-Right Scam

This company has very dishonest business practices. At first when the problems began, I thought it was incompetence but now I realize they intentionally deceive people. My husband and I moved from Mobile, AL to Pensacola, FL and sought to hour moving help due our back condition.

We searched on the internet for a moving company that would do out-of-staves because many of the local companies we contacted didn’t do this type of move. So we ran across a website, a company that connects people with available movers. Shortly after the search. I received a call from Nimbus Relocation services. The original salesman (Leroy Adam) was very pleasant and knowledgeable that I proceeded to tell what our moving needs were. We talked for a while and he then took down the items we needed moving. He spoke to my husband also, who was careful to tell him the items we needed moving. Leroy sent a few updated emails as we spoke any needed changes on out moving list. We also were contacted by Adriel Serrano, who was supposed to finalize the final items before paying the move deposit.

We thought everything was squared away only to find out something very different the day before our move. On the day before our move, we were contacted by Kayden Nowell and she attempted to go over everything to ensure we had a smooth move experience. This is where the problems began because when we went the lost with her, she redid the list and added 29 pieces to the original list. I thought that was a bit excessive because we really should’ve had only a few items to add. This change resulted in a $4000 differential, which we refused to pay. We had already agreed to pay $2,100 for moving the items on the supposed original list. You see the original list they had on file didn’t include all the items we discussed with Leroy Adam. We thought maybe it was an oversight but later found out that they intentionally wanted to add items to the list once they arrived to incur additional charges.

Fortunately my husband and I rented a U-Haul to offset the discrepancy. Little did we know that the movers arrived all the way from the Miami area with a truck about 2 feet longer than the 26 ft U-haul we rented. We also weren’t told initially that we had to share the truck with other families. Apparently, the $2100 we spent only paid for the movers to transport our things using about 1/3 of the truck’s available space. This too was not explained to us until the day before our move.

Besides all this the movers were late, they arrived at almost noon on Saturday 3/30 when they were supposed to arrive on Friday 3/30. They only worked 1 hour on the pickup side and 1 hour on the delivery side with a lunch break in between. These were just a few of the issues. BEWARE!!!

30 maart 2024
Review zonder uitnodiging
Logo Nimbusrelocationservices

Antwoord van Nimbusrelocationservices

We'd like to apologize for any headaches or inconveniences you may have experienced during your relocation process. We understand that moving can be very stressful and we always strive to make it as easy and understandable as possible for our customers. We would like to clear up a few discrepancies with your complaint. We would never intentionally under estimate your inventory. However it is very common when booking your move to not have an exact count on all the items you will be transporting due to packing, getting rid of items, etc. Which is why every move booked will receive a call from our Quality Assurance Department the week of your scheduled pick up to conduct a final count on all items being transported. During your Quality Assurance call, a significant amount of items were added that weren't originally disclosed, which is why the estimate did increase. You did elect to keep your reservation at it's original volume, which we honored, as well as signed a Quality Assurance Acknowledgment form, which stated amongst other things "if you add additional items/volume at pickup or if the items are a different volume from what is itemized on this estimate, the mover may provide you with a new estimate with a higher rate". The movers arrived to your home on 3/30, the 2nd date of your 2 day pick up window, that you agreed to and signed for at booking and confirmed during your verification call. After the movers conducted their walk through they provided you with the updated estimate, which did show an increase in price due to the significant amount of additional items not provided on your original estimate. You refused to pay for the additional space required to transport your items safely so the mover honored your original estimate and moved those items. On the first page of your estimate it's states your items will be picked up on either a 26ft Box Truck or an 18 wheeler. Due to the size of your move they arrived in a 26ft box truck, which is standard for a move of that volume. We take negative feedback seriously here at Nimbus, please feel free to reach out and provide us with any more information to customerservice@nimbusrelocationservices.com

Beoordeeld met 1 van de 5 sterren

Do not go with this company they have…

Do not go with this company they have paid reviews on all platforms and they will quote you for a price and give a quote for quadruple when they show up after they have taken your deposit! After that they will leave you’re house saying they feel threatened so they can steal you’re deposit or tell you you have to pay 5000$ for pickup when it was supposed to be 900$ at pickup !! Please stay away you have been warned this company is based out of Florida I’m a customer from Massachusetts my profile picture has the actual invoice from Andrew from nimbus I’ve contacted this company already they refuse to refund my money all negative reviews on google are removed with company’s so you don’t see all the scamming they really do

18 maart 2024
Review zonder uitnodiging
Logo Nimbusrelocationservices

Antwoord van Nimbusrelocationservices

I apologize, we weren't able to find your file based on the information provided. We take negative feedback seriously here at Nimbus and we would to take a better look to address any service that you found unsatisfactory and work to rectify any issue you may have had. Please feel free to reach out and provide us with more information to customerservice@nimbusrelocationservices.com

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