Nissan Reviews 66

Nach ca. 2 Jahren musste bei meinem neuen Qashqai die Original NISSAN-Batterie ersetzt werden, da diese plötzlich defekt war. Durch die Pannenhilfe erfuhr ich, dass die Batterien bei NISSAN sehr schnell ihren Geist aufgeben. Ich erhielt auf Kulanz eine neue Batterie.
Jetzt, ca. 28 Monate später, war ich wieder auf Pannenhilfe angewiesen, da meine Batterie erneut versagte. Trotz eindeutiger Aussage auf der NISSAN-Website, die Batterie mit "höchstem Qualitätsstandard und einer dreijährigen Garantie" dem Kunden zu offerieren, wurden die Kosten der neuen Batterie von NISSAN nicht übernommen, sondern in Rechnung gestellt. Vom Kundenservice erhielt ich die Mitteilung, es handle sich um ein Verschleißteil. Trotz Garantiezusage von 3 Jahren hält sich NISSAN nicht an abgegebene Versprechen.
Ich kann alle NISSAN-Kunden nur warnen:
Lassen Sie sich keine Original NISSAN-Batterie einbauen. Nehmen Sie stattdessen eine gute, leistungsstarke Batterie vom Markt. NISSAN ist offensichtlich nicht in der Lage, den Kunden eine halbwegs akzeptable Batterie zur Verfügung zu stellen.
Zur Verifizierung meiner Daten:
Autohaus Lohmann, Heidenau
Rechnungsbeleg K463881 vom 16.10.2020

I brought a Nismo 370z that was just a few months old, it having its pdi at nissan Manchester.
I had its first service at West Way Mill Hill. All was good.
Some time later I discovered that the car still had its transportation blocks fitted to its front suspension.
I paid a quick visit to my local dealer thinking that they would remove them straight away. Wrong, they would not look at it for 3 weeks.
I contacted Nissan customer service, and the advice I received was, try another dealer or get the RAC to remove them.
Thanks Nissan, great customer service!

In December 2015 I bought a Nissan Qashqai with 15000 miles on the clock.
It has now done 27000 and has been regularly serviced according to the Nissan service schedules by reputable motor companies.

On 6th March we drove to Amersham from our home ,a distance of about 250 miles to attend a funeral. We returned on 8th March after a seemingly uneventful trip of about 250 miles..

When we arrived home we became away of a tinny tinkling sound from underneath the car which turned out to be coming from the CVT gearbox.

Telephone calls to three local Nissan dealers next morning elicited the response that they could not even look at it in under 3 weeks.

This left us with a predicament as both my wife and I
are both in our 70s and needing transport for medical appointments etc.

Eventually I was referred to a firm of Auto gearbox specialists who diagnosed a collapsed bearing in the gearbox.

I was left with three options.
a) Pay for a new Nissan gearbox.Cost over £7000
b) Buy a secondhand gearbox .cost from £600
c) Strip and rebuild the existing gearbox. Cost negotiated down to £2500

While the car was off the road for 8 days I had to hire a car but to minimise the costs I limited the hire to four days.

Emails to Nissan requesting some contribution to the costs incurred (£2620) first of all brought a telephone call from a customer service representative who was very understanding an gave me the impression that Nissan would be prepared to contribute to the cost.
I was also encouraged by the following which is published on Nissan’s web site.
“Nissan Customer Promise

We want you to be completely satisfied with the on-going quality and performance of your vehicle. You’re the focus of all we do, and we’re committed to providing the highest levels of service and aftercare that you can find. So, whether you are an existing Nissan customer, whether you bought your car new or used, there’s no time limit on how long you can enjoy the benefits from our promises. That is our promise.”

How naïve am I?

Today I got a call from a Nissan customer service manager who basically enied all liability for their gearbox failure.

Basically he said that if I had bought the car from Nissan and took it to Nissan they would have provided alternative transport and repaired the fault – at a cost.
No recognition that 3 Nissan dealers were unavailable for 3 weeks and told me no courtesy cars were available.

His implied message was that if you buy from other sources than Nissan you deserve all you get and you will get no help from Nissan

They give no recognition that the vehicle has covered a mere 27000 miles.

No recognition that at the time of the failure we felt abandoned by Nissan and had to take action to get the car repaired quickly in order to carry on with our lives.

According to Sale of Goods products should be fit for purpose.

By no stretch of the imagination can a gearbox which crashes after only 27000 miles and four years be called fit for purpose.

It should also be mentioned that internet surfing reveals many people suffering failures of this Nissan CVT gearbox both here and in the US. In fact the Nissan warranty in the US has been extended from to 100000 miles to cater for these failures.
This point was dismissed by the Nissan manager on the grounds that we don’t know if it’s the same gearbox.
That is irrelevant. I say they have extended it because of the effect that t would have on Nissan sales and the treat of a class action..

The moral in all this is that if you aren’t 100% loyal to Nissan they don’t want to know you.