North-89 Reviews 

Where is my Order 8709 ?
No answers via email

Ordered shoes, no confirmation of purchase but $ taken from credit card. Had to file a claim with PayPal to get a response. Received response days later saying they had supply issues and said shoes would ship in late Nov. Early Dec - no shipping confirmation, no response to query. Submitted updated claim to Paypal, and shortly after I received email saying my order was cancelled. 7 days later no refund, and received an email that shoes were shipping a in couple of days, despite the order being cancelled. Absolutely terrible and incompetent customer service.

I've ordered shoes for which sizing is totally wrong. On their webpage they say shoe size is 30,5cm and in reality it is 29 cm. To be worst, I am trying to reach them for the last 12 days via chat, mail and instagram and I got no reply anywhere. Now I need to return the item and pay 20 eur for shipping + 12.5 eur for shipping to me, which means they stole me 32 eur + my time. Stay away from this company.

Perfect summer shoes. already had a pair and after several years they still look very good so decided to buy another one

Det är så enkelt att beställa och leveransen kom jättesnabbt.

Six month after sending the boots back (way too small compare to market) and multiple emails, no refund! And no more communication. Looks like a pure theft. Awful, to be avoided and quality wasn't looking good anyway. I usually support small business but quality and service can't be an excuse anymore. So tired of these online crooks... I should have red the comments first...

Be extremely careful with this company! I refunded shoes, and they 1) charge you a massive amount for the shipping back to Sweden, but 2) and this is the worst part, they didn't refund me in 2 months. They send a mail that their warehouse got the shoes and then probably hope that you'll just forget about the refund. Since I didn't get any refund, I reached out and since today (another two weeks after I reached out 3 times) no refund. Opened a PayPal dispute for that, lets see. But absolutely bad experience! Also the shoes didn't seem worth the 200+ Euro. It's just linen, you know... not cashmere.

Great comfortable shoes. I use several of the models throughout the year. Fast shipping.

Very nice shoes, fast delivery

Inget svar på mail eller chatt. Skor som inte är i rätt storlek jämfört med storlekstabell på hemsida.

As an existing customer of North-89, I had previously had good experiences with quality, delivery and customer support. In the last year, the company seems to have changed something in the material or manufacturing process and possibly also a change in staff. They are ignoring emails to info address and not answering the Online Chat function from the website. I recently ordered the Court Linen Nature, expecting this to be shipped on 14th July, which was the ship date according to the website. No information to date and even with expedited shipping, the goods will not reach me before I leave; although I ordered in plenty of time with their website stating that orders are shipped within 48 hours. Terrible experience.

Update: after receiving no answer from online chat or email, I DM‘d on Instagram and the Founder found a solution for me.
Adjusted my rating accordingly.

Ordered the Court Natural Linen. The sneakers look well built. Looks are good. Happy with the overall product. However, unfortunately the insole is smaller than stated on the website. Emailing (twice, over the course of about 2 weeks, namely since June 18th) to resolve the issue has led to 0 response by North-89.

Update: got a response by them shortly after posting the review. However, after asking whether they would wave the returns costs of EUR 20 as I need to return due to error on their side, they simply have not responded again for weeks. Furthermore, upon trying to using their returns site it gave me an error message. Contacting them is a nightmare; reduced the review to 1 star as a result.

Very good quality and design! Love them very much!

Nice shoes and good quality! Good service by Marcus, who was quite helpful when my shoes got an unexpected tear.

No answer for return my parcel. Size (cm) on site are wrong

I ordered some shoes that were delivered late. When I got them home, the model was a total different one than the one I ordered. The communication with the customer service was a pain as they had no idea of my case and it took me over 2 months to send the shoes back and get a refund. The refund I got was for the price of the shoes and not for the shipping costs, which I consider it to be a fraud. Please don't buy anything from this company, they clearly don't know anything about customer service. Avoid at all costs!

Superb product, strong customer support.

The shoes have a high quality feel and are well crafted. The breathable shoes are a hit for summer, super comfortable to wer with a light breeze on your feet. The ones for rain really work too, feet are dry in rainy London weather!

Small point to improve: shipping and taxes are paid separately.

Shoes showed up super quick and they’re awesome. Comfy, look great - no complaints at all. Really happy I grabbed these!

Excellent service and a great product - seamless delivery all the way to Hong Kong in a matter of days! Both the sneakers and the loafers are clearly high quality and very comfortable to wear (even in the hot Hong Kong summer)!

The shoes are truly beautiful and perfect for the warmer season in the city. Unfortunately, the size chart with the measurements in centimeters is incorrect, and I had to exchange the shoes—hence only four stars.