North-89 Reviews 

The shoes are of high quality but the customer service is non-existent. I've tried reaching out 3 times to return my shoes but haven't gotten a response yet.

Order a pair of linen shoes 28th July to Switzerland but there was a glitch in their system with my model and size being sold out, I asked for another color and got that within a few days.

The previous shoes ordered in 2021 are great but it’s not a large company and when things get wrong there will be delays. The shoes that arrive hold same nice feeling as 2021 pairs that I got. No2 linen indigo is the model that I got.

Unsere bezahlte Ware im Wert von über 600 Euro wurde nicht geliefert. Trotz Eidesstattlicher Versicherung bei DHL reagiert North89 nicht. Der Kundenservice reagiert gar nicht auf unsere Emails. Selbst auf den Vorschlag, den Schaden durch einen entsprechenden Warengutsschein zu beseitigen, wird nicht reagiert.

Fraud. I have purchased a pair of shoes from North-89 by 2nd of June 2024. Money was withdrawn 4th of June 2024 but I have never received the shoes.

After several written contacts to the company I only heard from them once with the reply that they would investigate and come back. 2 weeks later I have still not heard from them. I have asked them to refund my money which they have not replied.

Don’t buy any thing from them.

Bra kvalitet og kjapt levert! Veldig fornøyd!

Loafers burst within 3 days. Took 7 weeks to return a replacement. The replacement they sent was their prototype with fake suede and no internal structure. The jelly based turned completely yellow within 1 month. Both pairs have been trashed. High recommend not purchasing from this brand.

Good looking and comfortable shoes that unfortunately lacks in quality.
I’m on my fifth pair of sneakers from North-89 but the stitching on the rubber sole have loosened on all of them after a few months use causing the sole to fall off eventually.
I’ve now tried to exchange my two latest pair of shoes due to this and submitted returns in their return portal as instructed. It’s now been half a year, multiple emails and several attempts to get in contact via the chat without receiving exchange products. They’ve answered sporadically and the last thing I heard was when they replied in the chat saying “Of course we’ll exchange your shoes. Reply with a delivery address and we’ll have them shipped later this week.”
That was a month ago and I haven’t received or even heard anything since. I’ve made several new attempts to get in contact but it appears they’re ghosting me.

Sad to to see customer service that bad…

UPDATE:
Finally received replacement shoes as they replied as soon as I posted this review.

Order 7019

I received my order from you over the weekend. I order one pair of Court All White and one pair of Court Azure and you have sent me two pairs of Court All White instead.

I would like to keep the white ones, but need to return the other pair and receive the Azure pair I ordered in the first place. Alo, although the sizing is, OK, I would like to go down one size from EU 43 to 42.

As this was a complicated request I am emailing rather than sending through the refund portal.

Also, as this was your error, it is only fair that I do not pay for any further shipment charges either to return the wrongly sent pair or receive the new replacement ones.

This is one week ago and your responses have been very slow.

Completely unimpressed with North 89 so far since you ask me if I happy with your service and want a rating.

Pas de nouvelles une semaine après ma commande. J'envoie un mail au service client, pas de réponse.
Deux semaines après ma commande je finis par penser à leur envoyer un message sur facebook. Et là on me répond que la paire n'est plus en stock et on me propose de choisir un autre modèle !!
Je ne sais toujours pas si je vais réussir à être remboursé.
Fuyez...

ok for now.....

Unfortunately, this company does not live up to its promise of quick delivery and is absolutely impossible to get in touch with. I’m still waiting for my shoes for more than 3 weeks now and not a single sign of life from their (non-existent) customer sevice.

Awsome shoes, quick delivery,

The shoes look great, fit nicely and quality throughout!

I ordered two pairs of shoes for ~450€, and they arrived very fast here to Spain. One of them had smaller damages, probably from the shipping, but sadly, both were too small in the end, so I had to initiate a return.

Now, I tried to get in contact with the customer support team through the email they indicate on their website (no phone number), and via Instagram multiple times for a month now, without receiving not so much as an automated reply. The return portal has an error if you access it via phone, but on the web it says they are still processing the return SINCE 3 WEEKS. I have not received one sign of live from anyone. What infuriates me is that it seems on Trustpilot they seem to react and answer people on the same day.

It got to the point that I had to get in contact with a swedish lawyer and I am trying to get my money back now using the legal system. So in case you think about ordering, keep my experience in mind, it's probably the worst customer experience I've ever had in my life and one can start to suspect that it's on purpose. Seeing the carton that is ready to be shipped but can't, I am regretting every day that I decided to order from north-89.

And also, here on Trustpilot I seem to be in good company with similar experiences: If they indicate to get in contact with them through their email info@... be aware you will probably never receive an answer.

Feel free to get on contact with me in case you need proof.

I ordered the Bolt Runner Universe trainers in navy. When the trainers arrived the pair in the box were white. The trainers themselves seem very nice on the surface, though are of course not the colour I ordered. I have yet to wear them since they are not the pair I ordered so can't comment on fit, feel and quality, they are just sat in the box. At least the right model and size was sent to me. I submitted their returns form which never came to me, so I then contacted the company by email about an exchange or return/refund but have not received a response and I am still waiting for that two weeks later, even though their automated email to me said they would respond within three business days. This is pretty awful customer service to say the least. I don't know if this has been a genuine mistake on their part, or if they are just throwing whatever closest pair of trainers they have to those ordered into a box to offload product and hoping customers will go away and accept this. I am of a mind to think they had none of the blue colour in the size I ordered left as these were mostly sold out, or certainly not enough for consumer demand, so just sent the white hoping I wouldn't remember or would end up being ok with that. Regardless, this is a terrible way to run a business so I would not recommend them and I would absolutely not purchase from here again due to what seems to be the pot luck nature of the product you end up with and the non-existent customer service. A shame because the product is rather nice.

I ordered my shoes a month ago and they still haven't arrived. Customer service is not replying to my emails either. They feel like a scam. DO NOT BUY.

With second order I had a problem with the product, but we have reached an agreement that is beneficial for both parties. It was professional and fast. With first order I had no problem and I loved the product.

Bought a pair of Alpine Hikers. Honestly couldn't be happier with them!

They're warm, comfortable, have great grip in difficult conditions and look great.
I've used them as my daily shoe in January and they work well and stay dry in rain and snow.