North-89 Reviews 

15 mails whithout answers.
Maybe here ?

I've been trying to get a refund for a month now. They delete negative comments on Instagram and I assume that I will not get my money. Do not shop on that site.

I have tried contacting Customer Services twice to change the size of my shoes. I tried the chat function and going via their 'press' email address but still no reply. I only wanted to replace my shoes for a larger size. Don't buy shoes from this supplier - it's a con!

Saw photos of their loafers on an instagram ad and despite feeling like it may be a risk ordering from this small company I thought I’d give it a try. As someone who used to work in fashion, I’ve never written a poor review before but this “designer” is a scammer. It seems like a few people got what they ordered but I can only speak to my experience. I ordered a pair of men’s size 10/43 suede, navy blue loafers because the design looked great. What I received 2-3 weeks later, were a pair of cream colored suede loafers. Now visually speaking these were really nice and honestly I was looking forward to a new pair of shoes so much I would have kept them if they actually were even close to a size 10. The measurements of the shoe were the strangest I’ve seen as they were about half the width of my foot despite being the proper length. Whenever I order my size they always seem to fit me despite whatever designer it is from Gucci to Bottega Veneta. Anyways, I submit a return with detailed images and receive an automatic answer that my request will be processed and answered in about 2 days. This was 2 weeks ago. For this kind of a price, don’t risk or waste your money. You won’t get it back and it seemed like they just grabbed whatever somewhat similar style was closest to them in distribution and threw them in the box. I’m out about $265 and it was an expensive lesson I hope others, at least, can learn from.

Fuldstændig håbløs kundeservice. Det tog gentagende henvendelser at få et returlabel tilsendt fra firmaet. Nu er skoene sendt retur og penge er ikke returneret.

Been buying my shoes and ordering them to Dubai since 2019 and am in love with the brand

I really enjoy the stylishness and comfort of the north 89 shoes and also the perfect shoes for even in summer in Dubai .

Luckily it never rains but I have traveled with them to Europe and they have been just better

I have asked for a refund several times and have been ignored, shocking customer service.

Terrible customer service, I am still waiting for a refund of a pair of shoes I have sent back. I am now going to take legal action and report this company. Total fraud.

Most amazing shoes! I get so many compliments for them and I had the best experience with the customer service team when I needed help to exchange my pair. They went above and beyond in explaining their products and sizing and in helping me with the purchase flow.

Absolutely the worst customer service. Have been trying to contact them through email, chat and Instagram for the last 3 weeks and no reply. Have not received my order and don’t know how to claim this.

Ordered shoes, they arrived and then proceeded to break within 2 months of light wear (probably wore them 10+ times).

I contacted Customer service and they proceeded to "promise" they would fix the problem, and just repeatedly ignored me.

Its now over a year later and I still havent received any news from them, they seem insistent on simply promising to fix the issue and then just ignore me and hope I go away.

Poor quality shoes, awful quality customer service.

4 emails für ein Retour Label und keine Antwort…
Wollte die Schuhe mit einer Nummer größer tauschen aber musste jetzt diese kleinere Größe behalten und das bei 200€
Service schlecht…

By far the worst online shopping experience I ever had. Waited a month to get the shoes. „Customer Support“ needs almost a week to answer, but only if you remind them after a few days you sent your request. Unfortunately, I need to send the shoes back, and again, I’m waiting almost a week now to get a return label. Price of shoes does not relate to the quality, e.g. traces of glue on the leather.

Very bad experience. I received the shoes ridiculously late after several attempts to get in touch with them. No response either in chat or email. But the worst thing is that I received a different model!!! And of course no response from the service center. No professionalism. Never again

The shoes look great but given the marketing for being out doors and ready for anything they aren’t. Soles and stitching are way too short lived for the price tag. Shame as they look great. Was thinking of getting them refurbed as so expensive…

Pas rassurant ce modèle en web uniquement sans revendeurs boutiques physiques avec des retours interdits lorsqu'un article est en solde. Si la taille ou modèle ne conviennent pas aux pieds du client, tant pis pour vous.
Information que l'on apprend seulement après avoir réglé... N'ai point trouvé l'information dans leurs CGV d'ailleurs.

Pourtant très satisfait du produit de qualité pour le moment ( 1 mois ). A voir dans le temps.

Quand ferez vous des modèles montants ?

The worst experience ever with customer service. They wont help with shoes return at all.

Utterly hopeless when it comes to return. I have sent some back, have had zero word of receipt and now won’t respond to emails or chats. And no way of phoning them.

Without a doubt the worst experience I've ever had with a pair of shoes. I bought the shoes in March 9th, April 1st I enquired where they were and said I would request a refund if I heard nothing back, and they replied saying shipping soon. I said please cancel. They didn't. So I got charged. Then, April 20th I am told its 'on its way'. I received my shoes, they didn't fit. I returned them. July 31st I come home and they have been rejected - gone to Portugal and come back. No one at North 89 is replying. No contact number. No response. Nothing.

Gjorde en beställning för 6 dagar sedan. De har fortfarande inte skickat beställningen. Inget svar på varken kundservice-mejlen eller Messenger. Inget telefonnummer. Undvik!