Nouvelair Reviews 671

Ça fait longtemps que je prends cette compagnie et je n'ai jamais été déçu.
Après avoir annulé mon vol vers Tunis le 25 juin 2025 pour cause d'intempéries ,nous avons bien été pris en charge par la compagnie qui s'est engagée à nous rembourser.

Ayant pris un vol aller-retour je me suis trompé de date,bref j’appel le call center et on m’explique que vous l avez dans le derrière puisque vol économique a par payer un supplément,chose faite mais comme il comprenne pas ou fait express surtout c’est mieux on vous fait payer des choses qui en vrai est pas réalisable et a ma grande surprise quand vous prenez pas le vol aller suite à un problème personnel le retour est annulé d’office malgré le supplément payer donc 2 fois plus dans le derrière et surtout rien d’honnête ,au téléphone on vous dit tout est écrit dans les conditions générale de vente et on a fait notre travail aucun geste commercial pour récupérer le tir et on vous fait bien comprendre que déposer une plainte sert a rien aussi pour eux,bravo nouvelair

Most nasty experience in my life,in Tunis airport they need to change people,they have no customer service at all.Even I had a customer service manager Saja with bad experience who work head office of Nabeul-Tunisia.3 month waiting no refunds,no tax back,She says give me vouchers I have not received yet.They need to change all those slow service criminals,Bec of those people Air line have the bad name.I need my money back please,which I didn’t fly.

Eine große Katastrophe. Unser Ticket wurde storniert ohne dass wir eine Benachrichtigung Erhalten haben. Angeblich per Email was bekommen was nie der Fall war. Auf CHECK24 habe ich bestellt und jeder schiebt das Problem auf jemand anderes. Ich musste Notfalls Trotzdem fliegen und mir blieb nur die wahl einen Hinflug zu buchen der sogar teurer ist wie vorher der hin und Rückflug. Nie wieder eine reine Katastrophe. Es gab keine Reservierungsnummern keinen in Deutschland den man anrufen kann, wir mussten eine Nr aus Frankreich wählen.

Gestion de situation de crise NULL. On nous annonce l’annulation du vol après 4 report de la date du vol. Puis l’avion qui est sensé nous emmener attire dans un autre aéroport. Pas de responsable à nous clarifier la procédure à suivre, on nous emmène d’une place à une autre pour patienter une heure à chaque étape. On a passé la nuit à l’aéroport avec des bébés qui pleuraient, des mamans qui galéraient pour calmer leurs enfants, des gens âgés qui peuvent pas tenir debout pour longtemps.
Zéro information, zéro communication, zéro respect pour les voyagers qui leur ont fait confiance…
Plus jamais je prendrai cette compagnie..

Terrible airline they have caused myself and family a huge amount of stress .I booked holiday though love holiday and they used this awful firm as their carriers.
First my sons flight was cancelled to Tunis airport .So he had to move his holiday date forward which ment myself and daughter were on a separate flight and had one day less without my son.Obviously they had over booked our flight.Now to top it all this useless airline have now cancelled my flight back with my daughter.Nouvelair didn't even have the decency to let me no .It was only because I emailed them because I couldn't get on their Website. I got a reply with no apology back saying the flight had been cancelled.
It looks like I'm going to have to use another airline not to mention the additional cost to myself and family to change our holiday dates though Love holiday, though no fault of our our own .I will never ever use this airline again
And hope others read this comment before having the unwanted stress .

Ich bin der sohn von einem passagier und wir fliegen nicht mehr als familie zusammen weil herr taoufik zemni ist agressiv gegenüber meiner mutter gewesen mit seinen kollegen, sie schriien sie an er und seine passagier kolleginen und es war eine frau!! Wir empfehlen euch das ihr nicht mehr mit diesem flugzeug fliegt. Was für eine unverschämtheit den sollte man so schnell wie möglich kündigen lassen. Der Mann Herr Zemni hat nicht alle tassen im schrank. Wir empfehlen allen das sie nie wieder mit diesem drecks flugzeug fliegen!

Nie wieder!!

Bonjour,

Je souhaite faire part de mon mécontentement concernant mon vol nouvolair retour vers Paris.
Durant le vol, j’ai acheté une boisson qui, selon l’étiquette, avait été fabriquée le 1er janvier 2024. Or, celle-ci était presque périmée, avait un goût étrange et la canette était visiblement sale. Cela laisse sérieusement à désirer en termes d’hygiène.

De manière générale, l’état de la nourriture servie à bord était également très décevant, avec un manque flagrant d’hygiène et de soin.
L’expérience a été désagréable, ce qui est regrettable pour un service à bord censé garantir un minimum de qualité et de sécurité.

Je vous invite à prendre en compte ces remarques pour améliorer vos prestations à l’avenir.

Co poszło nie tak tym razem! Opóźnienie lotu Katowic do Monastiru. Miałam wylecieć 5.06 o 23.35 a wyleciałam 7.06.
Dziś dzień powrotu do Polski po wczasach i powtórka z rozrywki. Miałam wylecieć z Tunezji 12.06 o 18.50 a jest godz 19.52 i nadal siedzimy na lotnisku i czekamy na samolot którego nie widać! Nie latajcie tymi liniami! Koszmar, męka, katorga!

S'il y avait une possibilité de mettre un 0 pour la note je l'aurais mis.
Vol Tunis - Lyon BJ598 à 12h00 le 12/06/2025 , personnel au sol impolie aucune considération pour les clients enregistrement fait en ligne pour gagner du temps mais le personnel au sol au moment de l'enregistrement a tout fait pour nous faire perdre du temps en plus de l'impolitesse. Pire compagnie aeriénne même devant. Heureusement on a d'autre choix autre que Nouvelair. Bagages pesés à plusieurs passages aucune confiance passagers...

2 heures de retard pas un mot je dit bien pas un mot pour une escuse une honte je comprends pourquoi la compagnie fait partie des 10 pires compagnie du monde...... a fuire.......

Hold baggage damaged during return flight and reported at London Gatwick and now been waiting since 20/05/2025 and still have not heard anything and call centre is useless and unhelpful. Shame on this airline. Happy to take money for flights but customer care or service is appalling and unacceptable.

I will never again use this airline !! Never ! I paid for extra luggage at IST instanbul airport for my flight 26 th May 2025. They left my suitcase in Istanbul!! It’s been a week today and still no suitcase !! I’ve been calling them and they say they don’t know when my suitcase will arrive ! This is despicable!!! This has incurred extra costs for me which were unforeseen , created too much stress ! Worst airline and never again will I use them !!

Mauvais accueil de la part des agents d'enregistrement à l'aéroport Charles de gaules paris, des propos racistes, arnaque,

By far the worst airline I’ve ever dealt with – they don’t even deserve one star.
My outbound flight to Tunisia from England was cancelled without any notification to me or my travel provider (Loveholidays). I only discovered this by chance when I tried to manage my booking and select my seat, but kept receiving error messages.

There was no email, no update – absolutely nothing. If I hadn’t checked in advance, I would have turned up at the airport 23 weeks pregnant, completely unaware that the flight didn’t exist.

This level of negligence and lack of communication is appalling. I will never book with them again.

1 Stunde und vier Minuten vor dem Abflug schlossen sie den Check-in in Berlin, also ich habe diese Art von Fluggesellschaft noch nie gesehen, es ist schrecklich, es bedeutet ohne ein Wort, diese Fluggesellschaft verdient nicht einmal 1 Stern, diese Fluggesellschaft und was das Schlimmste in Berlin ist, sie haben kein Büro oder einen Code, sie haben keinen Berater, diese Firma hatte niemanden am Check-in uberhaupt alles.

Changed their flight from a 23.20 departure to 12.35 WITHOUT informing, only discovered it myself when I was about to check in, which meant I missed my ENTIRE holiday because I could NOT catch the new flight and had not had a real chance to solve the problem.

Bad experience and NO compensation. Money out the window!!

Nouvelair made me pay for non-existent hand luggage overweight due to a check-in agent's mistake. Customer service pretends not to understand and ignores my complaint. Totally unacceptable and unprofessional.
Don't flight with this company.

Compagnie qui te fait payer des bagages sous n'importe quel prétexte, ne rembourse pas les annulations. Personnel très désagréable. Ne réponde jamais aux questions. A fuire ne jamais partir avec c'est une compagnie de rackette.

x3 emails sent - no response or contact from customer services:

Email sent:

REF: 1EY7P8 Return Flight from Carthage Airport at 16:35

I have just had a call from my son who was calling from the check-in desk at Tunisia Carthage Airport where he has been informed that his return flight to Gatwick has been cancelled due to his not using the outbound leg of the journey. My son was then forced to purchase a further ticket at a cost of £168. (I contacted yourselves at the time and was advised to purchase the ticket and then get back in touch via email to formalise my complaint).

When my son tried to check in electronically from the UK on the evening of the 23/04/2025 the system would not accept his passport number as he only had 5 months and 23 days remaining on it, your website informs that travellers from the UK need to have at least 6 months left on their passport to travel with Nouvelair despite all other airlines and the UK Government website advising that it is 3 months. We tried to make contact with your airline at 21:59 however the answer phone message advises that the customer service line is only staffed between 09.00 and 17.00 hours. At this point we made the difficult decision to book a an EasyJet flight from Manchester leaving at 06.15 the morning of the 24/04/2025 and I then drove throughout the night to get him to the airport on time. My son was really disappointed not to be travelling with his Sister as the holiday had been booked by her as an 18th birthday present and they had never before taken flights without us, their parents.

At 10.15 on the 24/04 I called Nouvelair on 0204 5781211 to discuss my son’s predicament – I was then informed that he could have travelled down to Gatwick and checked in manually with his sister and that he would have been fine to fly out with 5 months and 23 days remaining on his passport. At this point I explained that he would really like to fly back with his sister, that he is already on his way to Tunisia via a different airport and airline and was categorically advised that this would not be a problem. I reiterated the situation to get further verbal confirmation and was told not to worry, that this would be fine and that he just need to attend the check-in desk with his sister for his return flight.

Based on the assurances provided my the customer service adviser I then contacted EasyJet to cancel his return flight safe in the knowledge that his return flight would be honoured by Nouvelair and that he would be able to fly back with his sister. Although I incurred a £50 cancellation fee I was happy to know that they would be travelling together on their homebound journey.

All in all we are more than £340 out of pocket and my children’s experience of their first holiday together has been severely tarnished. I would never have cancelled my son’s return flight with EasyJet had I not been informed that he would be absolutely fine to fly back with yourselves. To this end I would like you to consider refunding my son the additional £168 that he has incurred to fly home, I will accept the additional cost of flying him out there albeit that we were misinformed regarding passport restrictions by the information provided on your website and your electronic checking-in system.