Nova Direct Reviews 5.930

Joshua was able to answer my questions via the chat option and resolve the queries I had quickly.

Easy to use and register policy, using Online Portal. Clear information and good price.

Joshua was very helpful and quick to resolve my problem.

Easy to purchase breakdown cover, at a great price too 👍🏼 highly recommended

Very fast response

Greedy, Scamming , thieving, This Company DO NoT TAKE ANY POLICIES!!!! I took a policy out with this company 2 years ago, I did NOT renew and last year went and took out another 1 year policy without my permission, the Money was refunded,However they are trying the same theft again!!! They make it impossible to Contact them there listed telephone Number is 02037458216 is Bogus and doesn’t work, So I will now to get in touch with the Bank again. Nova you should be ashamed of yourself!!!

Joshua dealt with my querry, was a plesant experience.
Well done Joshua.

Joshua helped me on the Chat option as I was having problems linkjng my policy to my account. He was very helpful and got me sorted.

I needed some help with a policy renewal as I had changed my gadget. I spoke with Joshua who was very helpful in talking me through the process of linking the account policy and opting out of the renewal. Thank you very much for your fast understanding of my issue and the ease of instructions to assist me. Problem solved!

MANY THANKS JOSHUA!

If you would like to be stuck on the motorway at night then go for this company. I had been with them for three years, I renewed and paid promptly BUT when my car broke down on motorway on winter Sunday night they didn't show up. They said its my fault that the car broke down.
I have been with other companies and never had such experience, DONT BE DECEIVED WITH THOSE CHEAP QUOTE ,they find excuse not to turn up.

***Update - The policy details finally came through, though after this issues I have experienced and reading about the other users experiences that have been let down when needing actual breakdown cover I opted to cancel.

First I cancelled auto-renew, they actually have a drop-down as to WHY you want to cancel auto-renew, madness!

Then I select the cancel button and was smacked with a requirement a £9.98 cancellation fee!

This company screams dodgy practice ***

I took out a breakdown recovery + Windscreen cover policy last week, when I was checking out with the policy the page froze. I left it for about 5 minutes before refreshing.

I waited for confirmation of the policy via email but nothing came through, but the payment appeared as processing on my bank statement.

I contacted their support via chat to be told that the policy had failed, how is that so when payment was processing? It was then during the same chat that they changed tact and told me that once the payment was processed I would receive policy details, hmmmmm really?

Payment has been processed today, I contacted their support (support is a very loose term)

I'm not 100% that 'Joshua' was even human, there was zero compassion it was such a cold sterile response in the chat. The only thing that came out of the chat was an email for me to forward my issue to.

I have raised it with my bank hopefully they can resolve the issue. Stay away from this company!!

Joshua was very helpful and answered all my questions in a professional and timely manner.

I spoke with Joshua today he was very polite and helpful. He helped me make a change on my policy, which did it in no time. Thank you😊

Was talking to your inployer Joshua about a problem with my breakdown was very helpful and polite and very professional could not do enough to help me with my problem also will recommend your chat line as easy to use and great staff if Joshua is anything to go by

Joshua was very helpful got my issues sorted in minutes

It was easy to do this breakdown online very good cover really pleased what they offered me for my car.

Ok I found it easy to get started, the hole
Procedure I found easy so far
And can I take the time to let you know that I am giving you notice that I am going on a trip to Europe France leaving on the 30th of March coming back 4th May.