Nova Direct Reviews 5.930

Quick. Human. Helpful.

Connection was quick, Joel was helpful and informative.

Bought breakdown cover for my car from Nova Direct. This is my first time contact with this company which I located by going through a comparison site. So far, they appear to be very dynamic, customer-focused and have clear communication and an excellent webpage for accessing what I bought. My documents were sent almost instantly but I can also access them through My Account on their webpage. I am very happy with their competitive rate for a very comprehensive breakdown cover that includes cover for nationwide recovery, home start and onward travel.

Simple, straightforward, clear documentation and a good price

Fantastic service
Spoke to Joel who sorted out my problem immediately with no hassle . Great 5 star service

Very easy online renewal at a great price

Jayla was very helpful and super fast at responding

Brilliant customer services

Excellent help from Jayla
Thank you

Joel was excellent in helping me with my query

Our vehicle broke down at 6.30 on a Saturday evening, I tried for over 45 minutes to call Nova Direct and no one answered the phone ! I had no option to call a recovery breakdown myself at the cost of £140 as I never knew if they would answer the phone. I raised a complaint after the event but Nova had an excuse for everything even saying a female on their own on a Saturday night was irrelevant. I was also glad I had not broken down in a dangerous location. I wouldn’t recommend

Joel was knowledgeable super speedy sorting out my issue

Great customer service. Joel clarified all the doubts I had with quick responses.

Great Customer service received today from Nova Direct's Jayla. I was able to change correct my my payment details and telephone number to get my automatic yearly renewal working again. I was very impressed with the speed and ability to handle all my problems using the web chat today. I greatly appreciated the service I received today. Thank you.

I had lost my paper work for my renewal of breakdown cover. I was concerned because it runs out in a few days.
I was in contact with Jayla who looked at my Policy. She informed me that it automatically renews which and explained everything to me.

I was talking with jayla on live chat and she helped me to resolve my issue, she was very helpful and knowledgeable, thank you Jayla .

I was looking for standalone windscreen insurance, as my motor policy didn't include it. I was really pleased when I found Nova Direct, which offered breakdown cover that allowed me to add windscreen insurance as an add-on. In the end, I decided to take their excess insurance as well. I'm really pleased with the value for money.

Easy to understand the cover. Great value for money.

From buying a Groupon to contacting & registering on Nova Direct website was a breeze, documents arrived within 30minutes of completion, Most excellent Customer Service