Nova Direct Reviews 5.930

AVOID THIS COMPANY AT ALL COSTS! Took out car breakdown to inclue European breakdown. Abided by all their rules e.g notify in advance when leaving the country and to where. Our car broke down in Belgium 28/12/25 and went into limp mode on a 70/80mph road and couldn’t get the car above 10 mph. The company wouldn’t accept full liability and the customer service advisor told us to limp it 10 mph on a 70/80mph motorway (very dangerous) the whole way from Belgium to North Yorkshire. Not only that the customer service advisor was so rude and could not care less. Please DO NOT be fooled with the annual breakdown prices. We were with Start Rescue before who are 100% better for near enough the same price. But sadly they couldn’t cover us as the car was over 10 years old. Now have a new car and back with them for breakdown, thank god!

Had to go on chat as my payment did not go through the 1st time, so Joshua stayed on chat whilst I re did the payment. Very helpful I must admit

This is my 3rd year with nova . Good prices and different levels of cover . Easy to select cover and sign up.
But saying that , there is a lot of negativity about this company , as I have not had the misfortune to have to use their services I can't comment on reliability .

I was struggling to link my breakdown policy in my account so that I could cancel it as I have sold the vehicle. I contacted Joshua on LiveChat who responded immediately and fixed my problem for me in seconds. I could not have had better service. Highly recommended, thank you.

Joshua was efficient and friendly. He was able to answer all of my enquiries promptly.
Great service

Things went very well no problem getting the cover I requested everything went well

Joshua was patient and managed to deal with my issue.

Joshua sorted me out in moments, very professional, quick and easy.

Pricing is more appreciated bearing in mind I do all my own mechanics. I am more than grateful with the deal that suited me.

Helpful. Online customer service person, Jayla

Easy to follow instructions to redeem my voucher but it could be easier with fewer steps.

Think I will be using this company for my breakdown cover, it has everything I need for 2 cars and Joshua was very helpful in answering my questions definitely, but also it is one of them things you can only tell how good they are if you need to use the cover, but for less than £50 pounds a year fingers crossed you can't go wrong

the company looked after me extremely well when i needed them
Joshua ( the online Chat person ) was extremely helpful, answered all my questions in a very human way that led me to finish my enquiry quickly

Easy to find the best breakdown support for yourself. Takes no time at all. Just what I need.

I have been with nova direct for 2 years and this is the first time I've tried to use them. Unbelievable i renewed last march with a new car which they didn't change the registration from my old car that I had scrapped in October 2024..so I break down on the 2nd of January 2026 they said my claim is invalid cos it's a different car ..their fault..they made me pay £10 to change the registration..then when I tried to get them out to my breakdown they said unless I have a receipt fir the repair they won't come out ..what ..Unbelievable they try so hard not to help you ..would never use this disgraceful company again

Nice and easy and amazing value for a full years cover

Prompt and sensible answer to my query, helped me to make the right decision

Jayla was very professional and helpful. She managed to resolve my issue very quickly, very pleased with her service.