Nova Insurance Reviews 246

Very prompt service
Clear information documentation
Helpful staff

I filled in a form for a quote and received a call straight away. Jordan was extremely helpful, explained everything, answered all my questions etc. I can’t comment in regards to if I had to make a claim but initial contact was excellent

I got phone insurance thorugh them and they conned me I've paid £65 a year for the last 2 years made a claim and there section for claims you csn only email and they find any excuse not to pay out.

Very easy to use website with all the relevant detail readily available.

Breakdown Insurance. DO NOT USE. Despite filing out the breakdown cover form and putting down the days we will be away they wouldn’t pay out because we hadn’t actually personally informed them. WHAT ! Does the European Breakdown Cover with days we need to be covered not tell them this? Don’t waste your money, pointless. Now we are stuck on our holiday having to tour local garages ……..

Took out a policy with Nova Insurance,
Answered all questions honestly. Few weeks later Nova cancelled my insurance as there was a claim in my previous insurance. Nova then cancelled this claim and 6 weeks later i have yet to receive a refund. Dean who i spoke with today maybe needs a few lessons in customer service. advised that the insurers would send refund in another 2 weeks. I paid Nova for the insurance so why can't the same people refund the insurance. They are at it

Jordan was really helpful, guided me through the process, and helped me buy the right product for me

Taking out an insurance policy for a vacant property, I decided to speak to an agent . Michael Evans gave clear and concise information that allowed me to make an decision about the kind of cover I might need. Great service . Thanks

Really efficient process, polite and friendly approach and a good price for what I needed. I was looked after by Fae Tyler.

Required buildings insurance for an unoccupied building. Spoke to Fae Tyler who was exceptional. Nothing was too much trouble, with everything clearly explained over the phone and afterwards via email. Efficient, friendly, and polite service throughout. Thanks Fae.

SCAMMERS!!! AVOID THIS SHAM COMPANY AT ALL COSTS. SCAM SCAM SCAM SCAM

Kieran was amazing! Efficient and quick to answer queries. After a previous experience with a different company I would definitely recommend Nova Insurance who drastically reduced the premium.

Jordan Smith was exceptionally helpful is sorting out the quotation.

Excellent customer service this morning from Sarah Banks with my new Home Insurance. Quick, efficient and professional. Would highly recommend!

Great customer service. Phone call regarding quote was very helpful and got through quickly when I called back. Easy process and good price.

Excellent product at a good price and friendly, attentive service from Jordan

Really easy to deal with and had excellent advice and service from their representative Jack Fuller.
Nothing was too much trouble and he took the time to ensure the policy met my needs.

I certainly wouldn't hesitate to use them in the future.

They were efficient, thorough and honest. It was refreshing to have clear communication and they never made me feel like I was a burden in any way.
Wonderful service

Offered a good selection of insurers to choose from, with various levels of cover. All easy to see. Thanks to Jordan Smith.

Great service, speedy and called back with friendly advice.
Jack Fuller took the time to go through all my options
Then was happy to run me through the final quote.
Very Happy customer 😀