Even one star is too much. I bought a led regenmask and it did not function any more one year later. They don t answer the phone and they don t even answer you on the indicated e mail. Y... Toon meer
Bedrijf heeft geantwoord
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Tried to return this piece of cheap plastic garbage after contacting them. They will answer your first email and offer you 40% reduction but when you reply that you just want your money back as per th... Toon meer
Bedrijf heeft geantwoord
Update: After formally requesting my full $39.00 refund for a membership I never authorized or agreed to, I was issued only a $19.00 partial refund. This is completely unacceptable.... Toon meer
Bedrijf heeft geantwoord
I highly recommend avoiding this product. Not only is the quality extremely poor, but the company uses misleading checkout tactics to enroll you in a $39.99 monthly membership. I didn’t realize I had... Toon meer
Bedrijf heeft geantwoord
2,0
Slecht
114 reviews
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Bought this face mask and was super…
Bought this face mask and was super excited. Put it on and it's so uncomfortable that I couldn't use it. It sat on the bridge of my nose and seriously hurt. I contact nova light and they wouldn't supply a refund but offered me a 35% discount which I had to accept. Sadly to this day I have not received this refund as promised by this company despite contacting them several times. Thisbis over a period of 2 months. Just silence. So i have no alternative but to give this company a one star which is something I rarely do. Sad really as
26 maart 2025
Review zonder uitnodiging
Antwoord van Novalight
Hello Jeannette, we are sorry to hear that the mask felt painful to wear and that your refund concerns were not resolved as they should have been. While almost 7,000 customers have had positive experiences, we understand that this was not your case. We now offer the Regenmask 2.0, designed with improved comfort and effectiveness based on customer feedback. Please reach out to us again so we can make sure this is handled properly for you. Novalight’s Operations and Customer Support Teams have been fully rebuilt to provide the best service to our customers.
Less than one star
Less than one star. This product is very uncomfortable to wear. Because of this I did not use or fully unpack. It offers dangerous 'electrodes' to the face.
It hangs sideways because of the heavy cable. No battery charge, needs to be mains plugged in to use.
There is not return address. I made a threat to report to the BBC consumer programme, they responded. After many bounce back emails and no contact. They want a photograph of the unopened box. And asked which product I purchased. Is there more than one? My first contact with them was 21st November 2024. they replied to me 3rd March 2025. Do not buy.
21 november 2024
Review zonder uitnodiging
Antwoord van Novalight
Hello Liz, we are very sorry to hear about the issues you experienced with your Regenmask, including discomfort, the cable design, and difficulties with return communication. While almost 7,000 customers have had positive experiences with our products, we understand that this situation was frustrating for you. We now offer the Regenmask 2.0, designed with improved comfort, lighter weight, and easier usability. Please get in touch with us again so we can assist you properly and make this right. Novalight’s Operations and Customer Support Teams have been fully rebuilt to provide the best service to our customers.
This is a scam
These reviews are paid for
This is a scam
They block your messages and don't send the products out.
DO NOT ORDER!
22 april 2025
Review zonder uitnodiging
Antwoord van Novalight
Hello Clair, we are very sorry to hear about your experience. You should have received your order along with proper confirmation and tracking, and we apologize that this did not happen. While almost 7,000 customers have received their orders successfully, we understand that this situation was frustrating for you. We now offer the Regenmask 2.0, designed with improved reliability and comfort. Please reach out to us again so we can track your order properly or arrange a solution for you. Novalight’s Operations and Customer Support Teams have been fully rebuilt to provide the best service to our customers.
No customer service - they block you!
Despite their reply below I have heard nothing. I have replied again since they edited their message - and STILL nothing.
I bought this for a friend whose husband also bought her one. I emailed asking if I could return it - unopened. Despite their apparent returns policy it was a no. I emailed a response. Bounced back. I found contact details on their web site - bounced back - I have been blocked! I asked them on Facebook - no response. I have been nothing but polite and asking for help but they simply block me. No customer service and no returns policy - beware
10 maart 2025
Review zonder uitnodiging
Antwoord van Novalight
Hi D. Jones,
We’re truly sorry again for what you’ve gone through and understand how frustrating this must have felt. That’s never the kind of service we want anyone to experience. To make sure we can help you directly, could you please share your order information with us? We have many customers with the same initial, so this will help us find the right order quickly. Since your order, we’ve not only redesigned the mask but also rebuilt our customer support team to provide clearer, faster, and friendlier help. If you can send us your details, we’d really like the chance to make this right for you. We already requested information, so if you respond to it, then we can address your concerns. Thank you!
The mask helps me wind down at night
The mask helps me wind down at night. I put it on while I read or watch something. It’s part of my routine now, and my skin seems to appreciate it too.
12 april 2025
Antwoord van Novalight
Dear Jose,
Thank you so much for your lovely review! We’re thrilled to hear that the RegenMask has become a relaxing part of your evening routine. Pairing it with reading or watching something sounds like the perfect way to unwind.
It’s wonderful to know your skin is responding well to it. That’s exactly the kind of balance we aim to deliver: calm moments and visible results.
If you ever want tips on optimizing your sessions or exploring different light modes, we’re always here to help. Wishing you many more peaceful nights and glowing mornings!
Warm regards,
NovaLight Support Team
Took me a while to get into a routine…
Took me a while to get into a routine as it's so uncomfortable to wear. I had to research how to use it as no instructions but I have high hopes as does make my skin feel good.
13 april 2025
Review zonder uitnodiging
Antwoord van Novalight
Dear Shelly,
Thank you for sharing your honest experience. We truly appreciate your feedback.
We’re sorry to hear that the mask felt uncomfortable at first and that the lack of instructions made it harder to get started. Your persistence in researching how to use it is commendable, and we’re glad to hear that your skin is already responding positively.
We’re continuously working to improve both product comfort and user guidance, and your comments help us do just that. If you ever need personalized tips or support, our team is here to help you get the most out of your RegenMask.
Wishing you continued success on your skincare journey!
Warm regards,
NovaLight Support Team
Antwoord van Novalight
Hello Marion,
We are sorry to see your one-star review and would like to understand more about your experience. Please reach out to us with the details so we can assist you and make things right.
This actually changed my routine
I used to rotate through different serums and treatments, constantly looking for the next thing that might work. Since using this, I’ve stopped feeling the need to chase after new products all the time. My skin has stabilized, breakouts are rare, and my complexion just looks healthier overall.
4 april 2025
Antwoord van Novalight
Dear Nister,
Thank you so much for your thoughtful review. We’re absolutely delighted to hear how the RegenMask has transformed your skincare routine!
It’s incredibly rewarding to know that it’s helped bring stability and clarity to your skin, especially after the constant search for the “next best thing.” That sense of confidence and calm is exactly what we hope to deliver with every product.
If you ever want to explore new ways to enhance your results or have questions along the way, we’re always here to support you.
Wishing you continued glow and peace of mind!
Warm regards,
NovaLight Support Team
Poorly made, uncomfortable - will not let you return BEWARE
The item is not great, feels cheap and very uncomfortable to wear - I would look into others. This company will not let you return the item once purchased. Steer well clear.
**The company responded and told me to get in touch and then ignored my emails.
3 april 2025
Review zonder uitnodiging
Antwoord van Novalight
Hi Vanessa,
We are sorry to hear that you found the product uncomfortable and that the return process did not meet your expectations. While almost 7,000 customers have had positive experiences with our products, we understand that this was not your case. We now offer the Regenmask 2.0, designed to be more comfortable and reliable. Please get in touch with us again so we can assist you properly. Novalight’s Operations and Customer Support Teams have been fully rebuilt to provide the best service to our customers.
My skincare products absorb better
My skincare products absorb better, my skin retains moisture longer, and even my makeup sits nicer. It’s like my skin is actually working the way it should.
13 maart 2025
Antwoord van Novalight
Dear Kelis,
Thank you so much for your glowing review! We’re thrilled to hear that the RegenMask has helped your skin feel more balanced and receptive. That’s exactly the kind of transformation we love to see.
It’s amazing to know your skincare products are absorbing better, your makeup is sitting smoother, and your skin is retaining moisture longer. When your skin starts “working the way it should,” it’s a sign that your routine is truly in sync.
We’re honored to be part of your skincare journey. If you ever want tips on optimizing your sessions or exploring different light modes, we’re always here to help.
Warm regards,
NovaLight Support Team
Déçu
Déçu! Produit cheap pour le prix et inconfortable à l’utilisation. Conditions de retour et de remboursements très compliquées. En plus il est arrivé dans un emballage, tout cassé tout déchiré. Avec la sangle d’attache cassée. Je pense même que c’était un retour de quelqu’un qui m’a été envoyé…. Je ne recommande pas c’est une perte d’argent.
27 maart 2025
Review zonder uitnodiging
Antwoord van Novalight
Hi Sasha,
We are sorry to hear that your product arrived in poor condition and that the return process felt complicated. While almost 7,000 customers have received their orders successfully, we understand that this was not your experience. We now offer the Regenmask 2.0, designed with improvements in both quality and comfort. Please get in touch with us again so we can assist you properly. Novalight’s Operations and Customer Support Teams have been fully rebuilt to provide the best service to our customers.
This isn’t one of those miracle…
This isn’t one of those miracle products with dramatic before-and-after claims, but after steady use, the results are real. My skin looks healthier, less irritated, and more even.
21 maart 2025
Antwoord van Novalight
Dear Shanna,
Thank you so much for your honest and insightful review. We truly appreciate your recognition that real results come from consistency, and we’re thrilled to hear that your skin is looking healthier, calmer, and more even-toned.
We designed the RegenMask to be a reliable part of a long-term skincare routine, and your experience perfectly reflects that intention. It’s not about overnight miracles, it’s about steady, meaningful progress.
If you ever want to explore different light modes or tailor your sessions to specific goals, we’re always here to help.
Warm regards,
NovaLight Support Team
Very poor experience
I purchased the item. It arrived in a battered box and requested a refund. I’m given the run around and no way to contact or respond to one person. Appalling customer service. When you buy an expensive product there is a cooling off period which they don’t appear to understand. The item delivered in this case was below expectations and not used yet they are being evasive, unhelpful and it feels like I am being ripped off.
22 maart 2025
Review zonder uitnodiging
Antwoord van Novalight
Hello Angie, I'm sorry to hear about your experience with your order. I'll ensure our Customer Support team reviews your case and assists you further.
A few minutes of light therapy
A few minutes of light therapy, no complicated steps, and my skin has improved more than it ever did with a 10-step routine. I like that it’s simple but effective.
18 maart 2025
Antwoord van Novalight
Dear Aaron,
Thank you so much for your kind words! We’re thrilled to hear that the simplicity of the RegenMask has made such a powerful impact on your skincare routine.
It’s amazing how just a few minutes of light therapy can deliver results that rival more complex regimens, and we’re so glad it’s working for you. Our goal has always been to make skincare both effective and effortless, and your experience reflects that beautifully.
If you ever want tips on customizing your sessions or exploring different light modes, we’re here to help!
Warm regards,
NovaLight Support Team
Surprised by how consistent it is
Most skincare products work for a bit and then stop, but this has been different. My skin stays clear, my fine lines haven’t deepened, and my face looks more even-toned. It’s just reliable.
12 maart 2025
Antwoord van Novalight
Dear Grace,
Thank you so much for your thoughtful review! We’re genuinely delighted to hear that the RegenMask has brought consistency and lasting results to your skincare routine.
It’s incredibly rewarding to know your skin is staying clear, your fine lines are holding steady, and your complexion looks more even-toned. That kind of reliability is exactly what we strive for. We believe skincare should be simple, effective, and sustainable, and your experience reflects that beautifully.
If you ever want to explore new light modes or tailor your sessions to specific goals, our team is always here to support you.
Warm regards,
NovaLight Support Team
Read reviews before buying this is a SCAM!
Scam, product is faulty, no customer service, asked for refund and all emails bounce back. Do not buy this. It arrived in a cheap plastic box, all the five star reviews are fake!!!!!!!!
11 maart 2025
Review zonder uitnodiging
Antwoord van Novalight
Hello Robin, I'm sorry to hear about your experience with your order. I'll make sure our Customer Support team reviews your case and follows up to assist you.
DO NOT BUY
DO NOT BUY - received faulty mask, sent video as requested. Still waiting for a refund 5 weeks. Emails get rejected so hard to get hold of anyone and when they do decide to message back it’s just a load of nonsense! £170 wasted absolute joke
17 februari 2025
Review zonder uitnodiging
Antwoord van Novalight
Hi Kaye,
We are sorry to hear that you received a faulty mask and that your refund was delayed. While almost 7,000 customers have had smooth experiences, we understand that this was not your case and apologize for the frustration it caused. We now offer the Regenmask 2.0, designed to be more reliable and comfortable. Please get in touch with us again so we can resolve this quickly for you. Novalight’s Operations and Customer Support Teams have been fully rebuilt to provide the best service to our customers.
The Novalight mask truly deserves all…
The Novalight mask truly deserves all the positive reviews. I’m continually impressed by how quickly I see changes. It’s a real confidence booster! The results are visible right away.
3 maart 2025
Antwoord van Novalight
Dear,
Thank you so much for your glowing review! We’re absolutely thrilled to hear that the NovaLight mask has delivered such fast and visible results and even more so that it’s become a true confidence booster for you.
It’s incredibly rewarding to know the mask is living up to its reputation and making a real difference in your skincare journey. Your feedback inspires us to keep innovating and supporting our customers with products that truly work.
If you ever want tips on customizing your sessions or exploring different light modes, we’re always here to help.
Warm regards,
NovaLight Support Team
I’ve been using the Regenmask…
I’ve been using the Regenmask consistently for a few weeks now, and it’s been a game-changer. I was drawn to it because of the red and blue light therapy options, and I love that it’s so simple to use. I just put it on for 10 minutes a day while scrolling on my phone, and that’s it! My skin feels firmer, and I’ve noticed that my breakouts have reduced significantly. It’s also super gentle—I have sensitive skin, and I’ve had no irritation. Highly recommend it to anyone looking for an easy way to improve their skin without a complicated routine.
28 februari 2025
Antwoord van Novalight
Dear Eastman,
Thank you so much for your fantastic review! We’re thrilled to hear that the RegenMask has become such a game-changer in your routine, especially with the red and blue light therapy options delivering real results.
It’s wonderful to know that your skin feels firmer, breakouts have reduced, and that it’s gentle enough for sensitive skin. That kind of simplicity and effectiveness is exactly what we strive for, and we’re so glad it fits seamlessly into your day.
We truly appreciate your recommendation and are honored to be part of your skincare journey. If you ever want tips on optimizing your sessions or exploring other light modes, we’re always here to help.
Warm regards,
NovaLight Support Team
This mask is so easy to use
This mask is so easy to use, even for beginners like me. I didn’t know much about red light therapy before purchasing, but I saw great reviews and decided to try it. After a few weeks, I’ve noticed my skin is firmer and my fine lines are fading. I was worried it might be uncomfortable, but it’s super lightweight, and I actually look forward to using it every night. Excited to see how my skin looks after a few more months!
22 februari 2025
Antwoord van Novalight
Dear Katrina,
Thank you so much for your fantastic review! We’re thrilled to hear that the RegenMask has been such a smooth and rewarding experience, especially as a first-time user of red light therapy.
It’s wonderful to know that your skin is already feeling firmer and your fine lines are softening. We designed the mask to be lightweight and beginner-friendly, so it’s great to hear that it’s become a part of your nightly routine without any discomfort.
We can’t wait for you to see even more results in the coming months. If you ever have questions or want tips on optimizing your sessions, we’re always here to help.
Warm regards,
NovaLight Support Team
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