Even one star is too much. I bought a led regenmask and it did not function any more one year later. They don t answer the phone and they don t even answer you on the indicated e mail. Y... Toon meer
Bedrijf heeft geantwoord
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Tried to return this piece of cheap plastic garbage after contacting them. They will answer your first email and offer you 40% reduction but when you reply that you just want your money back as per th... Toon meer
Bedrijf heeft geantwoord
Update: After formally requesting my full $39.00 refund for a membership I never authorized or agreed to, I was issued only a $19.00 partial refund. This is completely unacceptable.... Toon meer
Bedrijf heeft geantwoord
I highly recommend avoiding this product. Not only is the quality extremely poor, but the company uses misleading checkout tactics to enroll you in a $39.99 monthly membership. I didn’t realize I had... Toon meer
Bedrijf heeft geantwoord
2,0
Slecht
114 reviews
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The mask is convenient and easy to use
The mask is convenient and easy to use. Now I have my own spa at home! I love how I can pamper myself on a budget—no more expensive salon visits for me!
9 januari 2025
Antwoord van Novalight
Dear Dawn,
Thank you so much for your lovely review! We’re thrilled to hear that the RegenMask has brought the spa experience right into your home and all without the salon price tag.
It’s wonderful to know that it’s both convenient and easy to use, making self-care more accessible and enjoyable. That’s exactly what we aim for: effective skincare that fits effortlessly into your lifestyle.
If you ever want tips on customizing your sessions or exploring different light modes, we’re always here to help.
Warm regards,
NovaLight Support Team
The nova mask is a true miracle
The nova mask is a true miracle! After a month of use, my skin looks healthy and radiant. I never expected such quick results. It feels like my skin is rejuvenated, and I can't stop admiring my reflection!
8 januari 2025
Antwoord van Novalight
Dear Stacy,
Thank you so much for your glowing review! We’re absolutely thrilled to hear that the NovaMask has delivered such fast and radiant results and that it’s made you feel truly rejuvenated.
It’s incredibly rewarding to know your skin looks healthier and that you’re seeing such a transformation in just a month. That kind of confidence boost is exactly what we hope to bring to every customer.
If you ever want tips on customizing your sessions or exploring different light modes, we’re always here to support you.
Warm regards,
NovaLight Support Team
I had a very disappointing experience…
I had a very disappointing experience with this product. It is poorly made, and the quality does not match the description. The product ships from China, which was not clearly disclosed, and the customer service has been non-existent—I have sent multiple emails and have yet to receive a response. Overall, I am deeply unsatisfied and cannot recommend this product.
1 januari 2025
Review zonder uitnodiging
Antwoord van Novalight
Dear Ewa,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. This is not the standard we aim to uphold, and we understand how disappointing it must be to feel let down by both the product and the support.
We take product quality and customer service very seriously, and we’re concerned to hear that your emails haven’t reached us. Please try contacting us again at support@novalight.co.uk or through our website’s contact form — we want to investigate this further and offer a resolution.
Your feedback is invaluable and helps us improve. Thank you again for bringing this to our attention.
Warm regards,
NovaLight Support Team
No customer service
I have emailed this company numerous time to try and return this mask and never get any response.
Do not buy from them customer service is non existent
26 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Hello Tara, I’m very sorry to hear about the difficulties you’ve experienced and the concerns you’ve raised. I’ll make sure our Customer Support team reviews your messages and assists you directly to resolve any outstanding issues.
Scam!!!!! Avoid.
Ordered a mask. Got a tracking email which when you click the link sends you to random websites.
Didn’t receive a confirmation number for my order so now unable to track anything at all.
Tried to email and bounced back so not sure what to do next. Ordered 3 weeks ago and received nothing.
This is a scam!!!
16 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Dear Sarah,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. This is not the standard we aim to uphold, and we understand how frustrating it must be to feel left in the dark after placing your order.
We take order fulfillment and customer support seriously, and we’re deeply concerned by the issues you’ve described, especially the tracking link and email difficulties. Please reach out to us directly at support@novalight.co.uk or through our website’s contact form so we can investigate your order and offer a resolution.
Your feedback is important and helps us improve. Thank you again for bringing this to our attention.
Warm regards,
NovaLight Support Team
Received this in a very bad way
Received this in a very bad way, box damaged, mask not working.
All the email addresses for this company do not work.
I raised a dispute with PayPal to be told I had to return it to an address in Reunion an Island in the Indian ocean.
Cost would be over £30.
Even the email address I got from PayPal just returns mails.
DO NOT BUY
20 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Dear Wing,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it. Receiving a damaged product and facing communication issues is incredibly frustrating, and we understand your disappointment.
We’re especially concerned to hear about the return process and the difficulty reaching our support team. That’s not the experience we want for any of our customers. Please try contacting us again at support@novalight.co.uk or through our website’s contact form. We’d like to investigate this further and offer a resolution.
Your feedback is important and helps us improve both our service and logistics. Thank you again for bringing this to our attention.
Warm regards,
NovaLight Support Team
SCAM!!!
SCAM!!!! The mask is same as one on Ali express for £13.99 - do not buy. If you have and have paid by credit card contact you provider and they will help with a credit dispute. They try and offer 30% then 70% refund but keep trying. To message them do it via their website message system and screen shot.
28 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Dear Sarah,
We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to feel misled or unsupported, and we take feedback like this seriously.
We’re committed to resolving issues fairly and transparently, and we’d like to investigate your case further. Please reach out to us directly at support@novalight.co.uk or through our website’s contact form so we can look into your order and offer a resolution.
Your feedback helps us improve, and we appreciate the opportunity to make things right.
Warm regards,
NovaLight Support Team
Poor Customer Service
My Novalight product was delivered in just a white plastic bag. The product box had no other protective packaging or bubble wrap around it. During transit, the box has been badly damaged like it had been squashed underneath something heavy (see pictures). As this was meant to be a gift, I contacted customer services to say it’s not been delivered in an acceptable state.
Customer service refused to offer a refund (even though I was still within my 30day return period). I’ve had no further responses on my return request and overall had a very poor customer service experience on what should have been a quick and simple exchange. I’ll have no option but to initiate a charge-back through my credit card.
Avoid this company, the basic expectations of adequate packaging and good problem resolution are severely lacking.
20 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Hello Ross, we are sorry to hear that your order arrived with damaged packaging and that your return request was not handled properly. You should have received a well-protected product and prompt support, and we apologize for letting you down. While we have served nearly 7,000 customers successfully, we recognize this was not the case for you. We now also have the Regenmask 2.0, designed with improvements in both quality and reliability. Don’t hesitate to get in touch with us again, and we will do our best to make this right for you. Novalight's Operation Team, including our Customer Support Team, has been rebuilt to offer our customers the best service.
Terrible product, terrible customer service - DO NOT BUY
Terrible product, painful to use, a total scam. Please don’t waste your money, book a facial instead! I tried to return it as soon as I realised it was a solid plastic mask (everything still in packaging) and all my emails bounced back. So I tried thinking, I may as well see if I can get any benefits now I’m stuck with it. No benefits, painful and expensive. DO NOT BUY
18 november 2024
Review zonder uitnodiging
Antwoord van Novalight
Hello Anna, we are sorry to hear that the mask felt painful to use and that your return emails bounced back. This is not the experience we want for our customers, and we apologize for the frustration and disappointment caused. While most of our nearly 7,000 customers have had positive results, we recognize that it did not work for you. We now offer the Regenmask 2.0, designed with improvements in both comfort and effectiveness. Don’t hesitate to get in touch with us again, and we will do our best to make this right for you. Novalight's Operation Team, including our Customer Support Team, has been rebuilt to offer our customers the best service.
I was so excited to try out this new…
I was so excited to try out this new product only to feel like the metal pins were electrocuting my skin and left me with temporary burn mark scars on my face after use, at the lowest setting.
Now I see that their return policy doesn’t allow returns or refunds if the packaging has been opened.
Please do not fall for the fake reviews on line that I did.
Do not waste your money on this product!!
14 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Dear Lesley,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it. Your feedback is deeply concerning, and we understand how upsetting it must be to experience discomfort and feel unsupported.
Skin reactions are rare, but we take every report seriously, especially when it involves irritation or marks. We’d like to investigate this further and ensure you receive the care and attention you deserve. Please reach out to us directly at support@novalight.co.uk or through our website’s contact form so we can look into your case and offer a resolution.
We also understand your frustration with the return policy and are reviewing our procedures to better support customers in situations like yours.
Thank you again for bringing this to our attention.
Warm regards,
NovaLight Support Team
I was skeptical
I was skeptical, but after a friend raved about her results, I decided to try it. The mask exceeded my expectations. My skin feels firmer, and my wrinkles are less noticeable. It’s now a staple in my routine.
2 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Dear Jessica,
Thank you so much for your thoughtful review! We’re delighted to hear that the RegenMask exceeded your expectations and has become a trusted part of your skincare routine.
It’s especially rewarding to know that your skin feels firmer and your wrinkles are less noticeable — that’s exactly the kind of transformation we hope to deliver. We’re also grateful that your friend’s recommendation led you to give it a try!
If you ever want tips on customizing your sessions or exploring different light modes, we’re always here to support you.
Warm regards,
NovaLight Support Team
*** BEWARE ***
*** BEWARE ***
This is a scam product.
Made in China and sold to the supplier for £12-13. I lost £180 to trash and a conman that I couldn't afford. Please don't make the same mistake I did x
14 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Hello Inga, we are sorry to hear about your experience and that you feel let down by the product and price. We understand how disappointing it must be to feel that your investment did not match your expectations. While most of our nearly 7,000 customers have been satisfied, we recognize that we clearly fell short for you. We now have the Regenmask 2.0, created with significant improvements in both quality and comfort. Don’t hesitate to get in touch with us again, and we will do our best to make this right for you. Novalight's Operation Team, including our Customer Support Team, has been rebuilt to offer our customers the best service.
I’m a skincare junkie
I’m a skincare junkie, so I had to try this mask. It’s one of the best tools I’ve ever added to my routine. The results aren’t instant, but with patience, you’ll notice your skin transforming. Definitely worth it!
8 december 2024
Review zonder uitnodiging
Antwoord van Novalight
Dear John,
Thank you so much for your glowing review! We love hearing from fellow skincare enthusiasts, and we’re thrilled that the NovaMask has earned a place in your routine.
You’re absolutely right: while results aren’t instant, consistency and patience make all the difference. It’s wonderful to know you’re already seeing your skin transform; that’s exactly the kind of long-term glow we aim to deliver.
If you ever want tips on optimizing your sessions or pairing the mask with other products, we’re always here to help.
Warm regards,
NovaLight Support Team
I’m 35 and starting to see the first…
I’m 35 and starting to see the first signs of aging. This mask has helped me take control of my skincare. My skin looks brighter, and the fine lines around my eyes are less pronounced. Thank You
10 december 2024
Antwoord van Novalight
Dear Koehler,
Thank you so much for sharing your experience. We’re thrilled to hear that the NovaMask is helping you take control of your skincare journey!
It’s incredibly rewarding to know that your skin looks brighter and that those first signs of aging are becoming less noticeable. That kind of confidence boost is exactly what we hope to deliver.
If you ever want tips on optimizing your sessions or pairing the mask with other products, we’re always here to support you.
Warm regards,
NovaLight Support Team
Honestly
Honestly, I’m not big on skincare gadgets, but my sister gifted me the Regenmask, and I decided to give it a shot. I have to say, I’m impressed! It’s easy to use, and my skin looks healthier. Not a miracle, but definitely worth it for maintenance.
27 november 2024
Antwoord van Novalight
Dear Aubert,
Thank you so much for your thoughtful review! We’re delighted to hear that the RegenMask made a positive impression, especially since you weren’t initially into skincare gadgets.
It’s wonderful to know that it’s easy to use and that your skin looks healthier. While we don’t promise miracles, we do believe in consistent care that delivers visible results over time, and we’re so glad it’s become a valuable part of your routine.
If you ever want tips on customizing your sessions or pairing the mask with other products, we’re always here to help.
Warm regards,
NovaLight Support Team
I’ve had a lot of skin issues over the…
I’ve had a lot of skin issues over the years as I’ve aged, which made me more and more insecure. It got to a point where I didn’t want to go out and kept using creams and supplements that made no difference, until I tried the Novalight Regenmask. I feel like my skin is rejuvenated, and I’m confident again with how others see me. It’s truly the best purchase I’ve made this year.
18 november 2024
Antwoord van Novalight
Dear Stephen,
Thank you so much for sharing your journey. Your words truly moved us. We’re honored that the NovaLight RegenMask has helped restore your confidence and brought such a meaningful change to your life.
Hearing that your skin feels rejuvenated and that you’re feeling good about how others see you is exactly why we do what we do. It’s not just about skincare, it’s about helping people feel empowered and radiant in their own skin.
If you ever want tips on optimizing your sessions or pairing the mask with other products, we’re always here to support you.
Warmest regards,
NovaLight Support Team
My husband gifted me this mask for my…
My husband gifted me this mask for my birthday, and I thought it was a bit silly at first, but after using it, I can assure you that light therapy really works, and the results are visible. I feel like I’m aging backward, haha. It’s a bit of an investment, but it’s truly worth it for the results it delivers.
18 november 2024
Antwoord van Novalight
Dear Jonathan,
Thank you so much for your wonderful review! We’re thrilled to hear that your birthday gift turned out to be such a game-changer and that light therapy has delivered visible results.
It’s amazing to know you feel like you’re aging backward (we love that!) and that the NovaMask has proven to be a worthwhile investment in your skincare journey. That kind of transformation is exactly what we hope to bring to every customer.
If you ever want tips on customizing your sessions or pairing the mask with other products, we’re always here to support you.
Warm regards,
NovaLight Support Team
I wasn’t used to it at first
I wasn’t used to it at first, and it felt a bit heavy on my face. But I kept using it, and after about four and a half months, I really started to see a noticeable difference in the firmness of my facial skin – it’s much more radiant and looks a lot younger now. It’s a real gem!
16 november 2024
Antwoord van Novalight
Dear Kathy,
Thank you so much for your thoughtful review! We’re thrilled to hear that you stuck with the NovaMask and saw such a noticeable transformation over time.
It’s wonderful to know your skin feels firmer, more radiant, and visibly younger. That kind of long-term glow is exactly what we aim to deliver. We understand that it can take a little getting used to, and we truly appreciate your patience and commitment.
If you ever want tips on optimizing your sessions or pairing the mask with other products, we’re always here to support you.
Warm regards,
NovaLight Support Team
I had a small issue with my Novalight…
I had a small issue with my Novalight mask order because I entered the wrong address during purchase. After contacting support, I was able to fix it in less than six hours. Huge thanks to the customer service team!
16 november 2024
Antwoord van Novalight
Dear Liam,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to resolve your issue quickly and smoothly.
Mistakes happen, and we’re always here to help make things right, so it’s wonderful to know you had a positive experience and felt supported. We’ll be sure to pass your thanks along to the team!
If you ever need anything else, don’t hesitate to reach out.
Warm regards,
NovaLight Support Team
The wrinkles on my forehead were a real…
The wrinkles on my forehead were a real struggle. They started appearing a few months ago, and I didn’t pay much attention at first, but it became a real issue over time. When a friend recommended the Novalight mask, I jumped at the chance, and I absolutely don’t regret it. My skin is much firmer, especially on my forehead and cheeks, and I’m much less self-conscious now.
15 november 2024
Antwoord van Novalight
Dear Boyce,
Thank you so much for sharing your experience. We’re thrilled to hear that the NovaLight mask has made such a meaningful difference for you.
It’s wonderful to know that your skin feels firmer and that the wrinkles on your forehead and cheeks have become less of a concern. Regaining confidence in your appearance is exactly the kind of transformation we hope to support, and we’re so glad a friend’s recommendation led you to us.
If you ever want tips on optimizing your sessions or pairing the mask with other products, we’re always here to help.
Warm regards,
NovaLight Support Team
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