Novo ShoesReviews 

Exceptional customer service, they went above and beyond, whilst serving 3 customers at once

Great customer service

To be honest I feel that my purchase was a complete scam. I purchased my shoes to than realise that there was 25% online only. When I asked the lady in store she said yes only online. Than I asked for a refund she said we do not give refunds. Which I found ridiculous as it was a full price item. Than I said to her I explain to me how I can purchase online for 25% off and than click on click and collect and get that exact shoe I purchased within 2 hours from the same store at a cheaper price. She said unfortunately that is how it works. I than said make it make sense. How is this is not a massive scam with Novo shoes. Disgusting

Good manner staff, efficient, good communication.

Customer service excellent

the lady that served me held the slides and sandles for me for a few hours

Friendly staff, they always support to get the best buy.

Isabell was absolutely amazing in the store at Townsville stocklands mall.
She was so calm and tried to provide what I was looking for since last 2 years that fit my budget and my comfort.
Thank you 🌟🌹

I would suggest anyone thinking about buying from this site run far away. The quality is very poor and trying to return is impossible. They refuse to send me return information so I think they are aware people are not satisfied with their product. Terrible experience and still not resolved after 3 months. STAY AWAY!!!!!

Wish I'd read these reviews before purchasing! Ordered and paid online 5 days ago. Only just acknowledged they don't have stock. No proof of refund being done. I won't be a returning customer!

I went into Novo at Harbourtown this afternoon to find some heels for my birthday. I walked in to no greeting, I had to ask one of the sales assistants (young blonde)for assistance in finding the sizes in 4 styles I was interested in. After trying on all 4 styles I needed other sizes in two styles I really liked, after struggling to find some that I liked. She said she would go check. She then proceeded to serve 3 customers at the counter while her manager (older woman with glasses) went outside and brought in her dog and showed the other sales assistant. Without any acknowledgment whilst I was waiting for my shoe sizes. The girl then finally came back asking how I went, which I responded I was still waiting for the sizes I had asked for. She responded “sorry we don’t have them”. Without offering me any other styles or service. I left frustrated and felt ignored. Do better Novo. This isn’t the first bad experience I’ve had in your store.

Never received the shoes I ordered

Ordered online and was sent the wrong item. Then got told I had to send them back AT MY COST in order to get a refund or get the correct pair sent to me. When I pointed out this was in breach of the Consumer Guarantees Act they then back tracked and said they would give me a return label but still said they wouldn't refund me for the items I didn't get unless I sent the wrong items back. At the end of the day, you're a business and it's your responsibility to ship customers what they actually ordered so if you stuff that up it's on you to fix it - should not be the customer's responsibility. Absolutely disgusted and will never ship at Novo again.

Buyer beware! Cheap looking, wrong sizing . Poor customer care

Bought shoes from Novo (Harbour Town). I wore them, and within 5 minutes they started causing severe pain, which turned into a blister and bleeding. I returned the next day to show this, but the manager at Harbour Town was rude and dismissive, saying, “You wore it, so I can’t do anything.” No concern for customer comfort or safety — very disappointing.

Purchased three pairs of shoes during their “Nothing Over $40” sale and requested an exchange for a different size. My exchange was manually blocked by staff, who repeatedly claimed the shoes were “out of stock.” Despite raising that the same sizes were still showing as available on their website, Novo continued to insist they were unavailable.

To avoid missing out, I repurchased all three pairs at a much higher price — and today, all three pairs arrived in the exact sizes Novo claimed were out of stock.

Novo is now refusing to refund my original order and still maintains the items were unavailable, despite the fact that I am literally holding each pair in the requested sizes in my hands.

It appears that Yashyavi intentionally disrupted my exchange and misrepresented stock availability as they did not want me to have the shoes for the sale price I purchased them at.

Misleading stock information, refusal to honour sale terms, and shockingly poor customer service. Unbelievable.

I purchased shoes a few days ago and today I receive notification that they don't have any in stock (yet the size I purchased is still showing that it is available on the website). I now have to wait 3 days for a refund of funds. Incompetence personified.

I ordered two pairs of mules for sale at $25 each. They were on sale. Before ordering, I read the return policy, but unfortunately, I did not read far enough down because I saw that they take returns. At the bottom of the policy, it says they do not take returns on sale items.

These shoes are total crap. The material is so flimsy, and they feel like foam on the bottom. This company is a racket. Let's put everything on sale and then not give refunds for them. There is no way these shoes are even worth $25 let alone twice that much which is what the original price is.

It took 6 days to get an answer from the company, The finally responded when I said I would dispute the claim with my cc company. Now, I am out $50 and left with two pairs of crappy shoes.

Unprofessional customer service and wrong items delivered.
Novo staff sent through the wrong bag colour and it was a herculean task to return it as the customer service person Yashyavi deliberately delayed the process. This was not the main issue, I have been trying to exchange a bigger size for a smaller one and Yashyavi is making this very difficult as he/she is not responding to emails on time and I actually think it is deliberate to make the shoe remain in my custody for more than 30 days which would make me unable to return them. Yashyavi, I am on to those gimmicks. Do better.