Novostella - 4 Pack Blink Lights, 25 Watts The Novostella 4 Pack Blink Lights, advertised at 25 watts, are relatively easy to use with an iPhone app for control. As a member of a three-piece stoner d... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had to re-add the lights several times before all four (4) of them would stay online, and follow the identical schedule I put in. Be attentive to getting them all on the identical network, and so... Toon meer
Well for one, my experience isn't yet over. I'm being sent a request to provide a review, when the order has yet to be delivered. Took multiple days for help center to get back to me. Still awaiting s... Toon meer
After 5 years my lights began to flicker and became uncontrollable using the remote. I contacted Novostella to purchase a new remote—which seemed to be the issue. It was not so I continued to work w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Contactgegevens
919 North Market Street, Suite 950, 19801, Wilmington, Verenigde Staten
- shop@novostella.net
- novostella.net
3,6
Gemiddeld
216 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Happy with the product,received as…
Happy with the product,received as advertised. Delivered as expected. I would recommend it.
9 december 2024
The lights and colors work great but…
The lights and colors work great but control needs to be really close to work.overall price product and quality are good
28 november 2024
Great lights just a problem with them.
Customer support is horrible at best. I have asked 2 questions, neither question has been answered or responded to. The lights itself are bright and beautiful as advertised. 1 major problem they come on at 3:01 am every morning unless I unplug them from the wall. I have downloaded the app trying to fix the problem didn't help. I even went 1 step farther I removed the battery from the remote and left it out and still didn't fix it. so unplug they go
5 december 2024
LOVE THE PRODUCT
3 december 2024
The lights are durable and bright
12 november 2024
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
Terrible company - STAY FAR AWAY!
Terrible company, who ignored my request to return four lights that were not the lights I ordered (I ordered six lights). I was forced to remove the charge through my credit card company, and will never do business with this awful company again. I will also warn other consumers about this fraudulent company!
30 oktober 2024
Antwoord van Novostella
After thoroughly reviewing your order details, we’ve confirmed that the correct item was delivered to you as ordered. We strive to ensure every purchase meets our customers' expectations and adhere to the highest standards of accuracy and service.
Unfortunately, we have not received any supporting evidence regarding your claims, despite multiple attempts to resolve this matter. We remain committed to resolving any issues and would be happy to assist further if you could provide additional information.
We regret that you feel the need to take this matter further, but we remain available to address any outstanding concerns.
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
The light fixtures perform poorly
The light fixtures perform, lighting output wise, as expected but the Bluetooth and Hub applications do not. I had purchased three fixtures and connecting two out of the three to the phone took numerous attempts. Then after connecting the three, although they were supposedly mesh one fixture would not remain connected and was intermittent. Because of that I then set up the hub. It did connect to my router but again the connection to the fixtures was intermittent with one fixture or another falling offline. I use these for holidays. I would like to consider year round landscape lighting but I was very disappointed in how intermittent these new fixture were. I have two older model rgb floods and they work better under control than do these new model mesh Bluetooth.
25 oktober 2024
Antwoord van Novostella
Thank you for sharing your detailed feedback on your recent experience with our light fixtures. We’re pleased to hear the lighting output met your expectations, but we’re sorry to learn about the challenges you faced with connectivity.
We understand how frustrating it can be when the setup process and mesh functionality do not perform as smoothly as expected. Connectivity issues can sometimes arise due to interference or the environment, and we would love to help troubleshoot and ensure your lights perform consistently.
Please reach out to our support team at [support@novostella.net] so we can provide personalized assistance. We’re confident we can work with you to address these concerns and make your experience better. Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve our products and services.
Thank you for giving us the opportunity to make things right.
Super fast delivery and lights work…
Super fast delivery and lights work fantastic! I am so happy with this purchase. Best investment I've made all year!
5 oktober 2024
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
STUNNING!!
These floodlights make our house look absolutely stunning!! Highly recommend for year round beauty with the string lights too!! Gorgeous! A total slay. Our house is LIT. ❤️
14 september 2024
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
Novostella Blink floodlights
Great product, great service, great price! I am very pleased with my purchase and will definitely order again!
8 september 2024
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
Used a many of your products for…
Used a many of your products for several years never been disappointed or our customers as well
2 september 2024
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
Novostella - 4 Pack Blink Lights 25 Watts as…
Novostella - 4 Pack Blink Lights, 25 Watts
The Novostella 4 Pack Blink Lights, advertised at 25 watts, are relatively easy to use with an iPhone app for control. As a member of a three-piece stoner doom band (guitar, bass, and drums), I find these lights particularly useful for shows without stage lighting. We can simply set up the Blinks around us and select an auto lighting scene. These compact lights fit easily into a backpack and emit very little heat.
19 augustus 2024
Antwoord van Novostella
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your purchase.
If you ever have any questions or need assistance, please don’t hesitate to reach out at [support@novostella.net]. We hope you continue to enjoy your lights for many more bright and beautiful moments.
Thank you for choosing us!
Terrible customer support
While the lights are good when they work, they are not IP66-rated in any way. IP66 means the product can withstand a sustained high-pressure jet of water. These floodlights cannot withstand slight exposure to grass irrigation systems or rain. Water leaks into them, and they then trip the circuit breaker.
Furthermore, customer service is abysmal, either through Amazon or directly through the Novostella website. Multiple attempts to contact Novostella have gone unanswered. I simply want to exercise my warranty and get replacement units for the ones that have leaked. I will then apply my own sealant to them to ensure they don't leak again.
EDIT: In response to Novostella's comments, I have emailed my receipts at least four times to support at novostella.net and have sent numerous other emails, pretty much once every month for a year now.
EDIT 2: In response to Novostella's comments, I have emailed my receipts more than half a dozen times, and have sent many more emails to their customer support, which have all gone unanswered. It's clear this company does not care about customer support or backing their products.
EDIT 3 - 20/10/2025: STILL WAITING. I have sent a dozen emails, have sent proof of purchase more than half a dozen times, and all my emails are still going unanswered. Novatella.net is still selling lights, and Novastella products are still available on Amazon, so they appear to still be in business, but continue to ignore customers who have received defective products. This is shockingly poor customer service and product representation, and they should be sued out of existence.
30 juli 2024
Review zonder uitnodiging
Antwoord van Novostella
Thank you for sharing your feedback, and we sincerely apologize for the difficulties you’ve experienced with our product and customer service. This is not the level of quality or support we aim to provide, and we deeply regret any inconvenience caused. We are also concerned to hear about the trouble contacting us and want to ensure we address this as quickly as possible. Please email us directly at [support@novostella.net] so we can assist with your warranty claim and arrange for replacement units.
Your satisfaction is important to us, and we’re committed to resolving this matter promptly. We appreciate your patience and look forward to making things right for you.
Antwoord van Novostella
We strive to provide high-quality items, and it’s disappointing to learn that we missed the mark this time. We take this issue seriously and would like to resolve it as quickly as possible. Could you please contact our customer service team at: shop@novostella.net(It's net, not com)? Your satisfaction is important to us, and we appreciate your feedback, which helps us improve our products and services.
Thank you for bringing this to our attention. We look forward to making this right for you.
I paid for expedited shipping and I was…
I paid for expedited shipping and I was told it would be delivered in one to three days it wasn't delivered for 2 weeks. No one would give me an explanation why. But at least they shipped the right parts
14 juni 2024
Antwoord van Novostella
We apologize for the delay in delivering your order. The item you ordered is not available in the US and had to be shipped from our manufacturer in China, causing the delay. We should have communicated this earlier. As an apology, we've refunded the expedited shipping fee.
Novostella gets it right!!
Very fast service department responds fast and also fixes the problem quickly too. Great product at a decent price. Works as it should!!
13 mei 2024
Antwoord van Novostella
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.