Novostella - 4 Pack Blink Lights, 25 Watts The Novostella 4 Pack Blink Lights, advertised at 25 watts, are relatively easy to use with an iPhone app for control. As a member of a three-piece stoner d... Toon meer
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Lees wat reviewers zeggen
I had to re-add the lights several times before all four (4) of them would stay online, and follow the identical schedule I put in. Be attentive to getting them all on the identical network, and so... Toon meer
Well for one, my experience isn't yet over. I'm being sent a request to provide a review, when the order has yet to be delivered. Took multiple days for help center to get back to me. Still awaiting s... Toon meer
After 5 years my lights began to flicker and became uncontrollable using the remote. I contacted Novostella to purchase a new remote—which seemed to be the issue. It was not so I continued to work w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Contactgegevens
919 North Market Street, Suite 950, 19801, Wilmington, Verenigde Staten
- shop@novostella.net
- novostella.net
3,6
Gemiddeld
216 reviews
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Zo gebruikt dit bedrijf Trustpilot
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I have had problems with my power…
I have had problems with my power supply and have been in communication with you by email. I’m disappointed that y’all have not helped me in replacing the power pack.
5 april 2024
Antwoord van Novostella
We strive to provide high-quality items, and it’s disappointing to learn that we missed the mark this time. We take this issue seriously and would like to resolve it as quickly as possible. Could you please contact our customer service team at: shop@novostella.net, so we can arrange for a replacement? Your satisfaction is important to us, and we appreciate your feedback, which helps us improve our products and services.
Thank you for bringing this to our attention. We look forward to making this right for you.
Worked for 6 months.
The equipment stopped working after approximately 6 months. It showed adequate voltage across the entire line, however, the lights did not work. I replaced the controller but there was no change. Your customer service offered no solutions.
21 maart 2024
Antwoord van Novostella
We strive to provide high-quality items, and it’s disappointing to learn that we missed the mark this time. We take this issue seriously and would like to resolve it as quickly as possible. Could you please contact our customer service team at: shop@novostella.net, so we can arrange for a replacement? Your satisfaction is important to us, and we appreciate your feedback, which helps us improve our products and services.
Thank you for bringing this to our attention. We look forward to making this right for you.
Absolutely ridiculous experience.
Absolutely ridiculous. In spite of promising a refund for my faulty product more than a month ago, I am still to hear anything in spite of repeatedly emailing them. The customer service is awful and clearly delaying tactics until customers get so frustrated that they give up. I will not let this go and will now be initiating taking them to the small claims court. Stay away.
6 april 2024
Review zonder uitnodiging
Antwoord van Novostella
Hello
We have checked your information on our website. There is no order. You purchased the product on Amazon. We have asked Amazon customer service personnel to contact you. Please check it. Thank you!
They look Amazing!
14 maart 2024
Review zonder uitnodiging
Antwoord van Novostella
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
Antwoord van Novostella
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
Lasting Rainbow LED strip
I bought the Lasting Rainbow LED strip for my teenage sons room and we are REALLY happy with the product.
Good and solid quality with great settings that gives a wide range color options. There is not a single evening spend without these LEDs on 😃
23 januari 2024
Antwoord van Novostella
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
The RGB led flood light is great.
The product is awesome as well as the customer service support group. I was surprised how easy it was to use the wireless BT mesh hub.
29 januari 2024
Antwoord van Novostella
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
Tolle LED Strahler arbeiten super…
Tolle LED Strahler arbeiten super zusammen
habe 16 Spots im 1ha Garten verteilt werden bei mir mit Amazon Alexa und mit Apple Handy gesteuert Kann sie nur empfehlen
24 januari 2024
Antwoord van Novostella
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
So much better than my old spotlight
I have a tree in front of my house that I light at night. I have been using a 100 watt bulb or equivalent for several years. I was never really satisfied at how good a a lighting job that this bulb did. I just replaced it with the 100 watt Novostella unit. I'm just astounded at how much light this unit puts out. It is way better than my old spotlight. Plus I now have amazing color choices.
15 januari 2024
Antwoord van Novostella
We are thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated and encourages us to keep providing the best service possible. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again!
I emailed somebody about two weeks ago…
I emailed somebody about two weeks ago to mail back two weeks. They said they were on top of it and would refer the matter to the necessary department. I have not heard anything from anybody.
18 december 2023
Antwoord van Novostella
We take this issue seriously and would like to resolve it as quickly as possible. Could you please contact our customer service team at: shop@novostella.net
Antwoord van Novostella
Hello Mike, your order was at November 28th. The light was delayed, we have arranged the shipment for you and you will receive it soon
I have not recieved this item
I have not recieved this item. I never got a tracking number to begin with and was told I would receive my package in a week (online it says delivery is 3 to 5 days). I got the shop app and at first it showed my package was already delivered. Then it changed to order received but still no tracking info. I sent and email trying to get tracking info and have yet to receive a response. And so it has been 2 weeks on an item that was supposed to take a few days. Then I looked at the return policy and the customer is expected to ship the item to an address in CHINA, customer is expected to pay for shipping.
28 november 2023
Antwoord van Novostella
Hello Arturo, we have warehouse in USA, customer don't need to return the package to China. In addition, you order was already cancelled, and we have arranged the refund toyou
The product was shipped very fast and…
The product was shipped very fast and arrived in excellent condition. I'm happy with this acquisition. Good quality of the product.
As a minus, there are some colors which are not using the same led quality creating a flickering effect when you're recording the room or the wall with the lights on.
26 november 2023
Antwoord van Novostella
We appreciate your feedback and are glad to hear that you had a generally positive experience with our product. We're sorry to hear that the product did not fully meet your expectations. We continually strive to improve our products, and your insights are invaluable to us. If there are specific aspects you think we could enhance, we would love to hear more details. Please feel free to reach out to us at: shop@novostella.net
Never ship item and never reply emails
Order a remote controller for my lights on 11/24 and as per today 12/12 they haven’t ship it even though their description stated 2-5 days for shipping .Send several emails and none have been reply.
Lights are really good tough.
24 november 2023
I have not received the product
I have not received the product or even a shipping notification. It's been 16 days. The purchase receipt says 2-5 days to ship and I would get a tracking number. So far nothing.
25 november 2023
Slow response time, missed delivery date by weeks.
Well for one, my experience isn't yet over. I'm being sent a request to provide a review, when the order has yet to be delivered. Took multiple days for help center to get back to me. Still awaiting shipping/tracking info well past the provided delivery date. Email sent requesting refund discussions have gone unanswered.
24 november 2023
Scam
Scam. 2 weeks and my order has not shipped and they will not reply to any of my inquiries. Do not shop here.
25 november 2023
When we ordered they said it would…
When we ordered they said it would arrive in 3 to 5 business days. It has been 10 business days and no one will respond.
24 november 2023
Lights are bright
Lights are bright, however the remote control only works within a few feet of the lights.
26 november 2023
Antwoord van Novostella
We appreciate your feedback and are glad to hear that you had a generally positive experience with our product. We're sorry to hear that the product did not fully meet your expectations. We continually strive to improve our products, and your insights are invaluable to us. If there are specific aspects you think we could enhance, we would love to hear more details. Please feel free to reach out to us at: shop@novostella.net
Been over a week still no package
Been over a week still no package, or email with shipping tracking number
26 november 2023
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