NOW TV Reviews 14.761

Dishonest and breach of GDPR. Told them to remove my data. Stated they had done so. Three months later made an offer of £2.99 for 13 months - a con - you get nothing.
AVOID - reporting to Information Commissioner UK 😡

My broadband speed has dropped. When I did the chat it said “sorry I don’t understand that”. Useless

contenuti organizzati male, scorciatoie automatiche che tagliano la fine di un programma e passano al successivo senza farti vedere come finisce, con tutte le perdite di tempo e pubblicità aggiuntive che comporta tornare a vedere la fine di quello che hai cominciato. Incompetenza o furbizia per aumentare visioni di pubblicità e permanenza di visione dei clienti?

If I could give no stars then I would. What an awful company and awful customer service. I work in customer service and I could never imagine speaking to a customer the way they do on live chat. I purchased a sports package because when I searched how can I watch a Manchester United game, they came up in the results, went on to the website and it showed the game, purchased the package on a 6 month minimum term as I figured I would be watching the games, went back to the page and now all of a sudden the game wasn't showing so it was a waste of £28. I found an email for them the next day and explained what happened asking for a refund and for it to be cancelled. I never got a response, gave them time as I know customer service inboxes can be busy but when it went past 20 days I thought it was ridiculous so I went to the website to see what I can do, first option was a chat bot who kept saying they didn't understand me then got through to live chat but the agent was not helpful in anyway, they told me the email I sent didn't get to them even though it was customerservice@nowtv, apparently it's help@nowtv. (Won't allow the review to be posted with the .com) but it's not my fault when you search how to contact them this email comes up not the help one, they had no empathy or understanding just kept mentioning how I signed a minimum term contract and a refund and cancellation wouldn't happen. I asked to speak to a manager and they wouldn't connect me to one said it wasn't possible for them to transfer the chat or for them to call me, just said I would get an email which I still haven't received and it's hours later. This is an awful company, I would be fired if I spoke this way to a customer. I wish I had looked at the reviews on here, they don't even care all these reviews are being left, they have not replied to any of them, last reply to one was back on the 26th of January so just shows they don't care about their customers.

Stavo vedendo la gara di MotoGP in differita. Il servizio si è interrotto e ora la gara è stata rimossa dal cartellone

E' una follia,
In quanto unici in Italia ad avere l esclusiva per F1 e MotoGP non c'è altra scelta,
In breve tempo hanno aumentato il prezzo sport da 19,90 euro a 24,9 ed ora a 29,9 .
Se vuoi risparmiare qualcosa devi vincolarti con loro per un anno, oltretutto a quel prezzo puoi usare al massimo un dispositivo alla volta, altrimenti devi pagare ulteriori 5 euro in più al mese.
Pessimi

This company used to be amazing. The service itself was perfect, the customer service was impeccable. Now, it's just cheap throughout. Terrible service which I raised multiple times with them only to be met with attitude and incompetence. At one point I was promised £362 in compensation and despite that call being recorded on my side, still nothing has been paid. I even opened a dispute for the service on Resolver and they flat out ignored that whole process of correspondence. Fascinatingly shite company. I moved to Plus Net purely for their customer service reputation.

I apparently signed up for a one year contract with them that I wasn't aware of. The service is terrible with poor variety so they are locking people into year long contracts in a desperate bid to keep customers. Bad service, lack of decent content and shady business practices. Spare yourself the money and the headache.

I set up a free 7 day trial which was hard work in itself, and attempted several times to cancel on day 5. On day 7 I was charged £16. I made multiple queries through their chat box option which replied repeatedly that it did not understand my question? This must be the least intuitive streaming service I’ve ever experienced

I signed up to NOW Sky Sports and realised only one month in that I had been placed into a 12-month minimum term contract. I contacted customer services straight away to explain my situation.

I currently live in a very remote location outside the UK, and the service does not stream reliably due to bandwidth limitations. Live matches repeatedly buffer and disconnect, which makes the membership effectively unusable. I explained this clearly and asked whether there was any flexibility given that I was only one month into the contract and unable to use the service properly.

Unfortunately, there was no willingness to review my case or show any understanding of the situation. I was simply told that I had agreed to the terms and there was nothing they could do.

I accept responsibility for agreeing to the contract, but I am extremely disappointed by the complete lack of flexibility or empathy, especially when the service cannot be used as intended. Being locked into a 12-month sports contract for a streaming service that does not function properly in my location feels unreasonable.

Based on my experience, I would not recommend using this service. Please check the minimum term very carefully before signing up, as you may receive no support if your circumstances change.

I’m extremely disappointed with how this has been handled.

I signed up for the subscription through my TV, and there were no clear terms presented at the time. I normally choose pay-as-you-go options, but I’ve now discovered that I’ve been locked into a 12-month contract without this being made clear to me.

To make matters worse, when I tried to resolve this through live chat, the representative struggled to communicate clearly and was unable to assist me properly.

This feels misleading and unfair. I would like this issue reviewed immediately and the contract cancelled without penalty. Please confirm how you intend to resolve this.

Awful awful awfullllll! Goodness! What type of scam agency focus group resulted into this business model of media streaming to be successful?

Absolutely dreadful. Keeps stopping stuttering and is completely useless.

Like everyone else on here this company is just scammers. I stupidly signed up for a free month trial and canceled same day I signed up. The fraudulently keep taking money out my account under different references. It’s become that bad that the only way is to change bank that I have been with over 40 years

This company has the worst abusive policies I have ever seen from a service provider in UK. I subscribed for a trial where was a clear statement that I can cancel anytime and after a month I cancelled and 2 months later they are still charging my account even if I requested to cancel because I am not interested to continue. They refuse to cancel and pretend that I have to stay 1 year with them !!! Its ridiculous. AVOID THIS COMPANY AT ANY COST

Se disdici l'abbonamento continuano i pagamenti.
Una disdetta del pass equivale ad una interruzione del servizio dovrebbe essere anche dei pagamenti, ma non è così.
Per quanto il servizio di assistenza mi comunica che i pagamenti continueranno, vedrò il da farsi per ristabilire un certo ordine a mio modo di vedere legittimo.
Nel frattempo non mi sento di soddisfatto né del servizio nè dell'assistenza.

Sneaky duplicitous marketing tricking customers into fixed term contracts

Most rip off company going.
Pay for fibre but don't get fibre it's just the name of the package. Don't waste your money with these they are pathetic and rip you off

They will not refund money they have taken from your bank, even when you have shown them you have no active subscriptions. The AI customer service abruptly ended the conversation after asking, "Have I resolved everything?".

Terrible customer service.

avoid at all cost they get you to sign up and you can not cancel and take money out of your bank fraudulent