National Residential Landlords Association Reviews 

Generally great advice at NRLA, I attend meetings when local enough and webinars but feel a bit conflicted on recent advice, I had a damp and mould specialist round who informed me of a few things I needed to do to meet regulations e.g deeper insulation in the loft, hard wired fan in the kitchen which I’m more than happy to sort out, however my tenant does not want the hassle of having this done.
My tenant signed the contract that the loft is not to be used but I’ve found out it’s full of empty boxes, suitcases, Christmas tree etc etc.
I reminded her she mustn’t use the loft, to which she replied well where am I meant to put them.
On ringing NRLA, I was advised that I can’t force the tenant to have the work done which would leave me as not compliant , leading to potential fines. I was told as long as I have documentation of any conversations either my text or email it’s fine, I’m not sure the council will take the same view. This is not a dig at the particular advisor but it’s worrying going forward as it won’t be the tenant being fined.

Advisers consistently give excellent advise. I would recommend them to others.

So useful to have advice so easily accessible. They give clear and straightforward information and advice which you can trust.

When I ring them with a question I am put through to a staff member straight away and they know the answer to my questions immediately without putting me on hold and having to ask someone else.
Extremely well trained and professional

NRLA are always there when I need advice. They are so supportive and just really knowledgeable on the ever changing laws and regulations in the rental market. There has never been a question they cannot help me with.

Clear and helpful advice. Usual excellent service,

Excellent service-really helpful advice and knowledge. I would highly recommend.

NRLA has been helpful to support when you require when issue related to letting as Landlord's perspective.
I am glad to have an arm length support team immediately when require.
The organization is covering for most appropriate topics to learn and to get experts.

I’ve been a member of a similar organisation before but never have I received such detailed and comprehensive advice. It really was refreshing to get professional practical help

NRLA staff are well trained and helpful in solving landlods problems.

I needed information in certain products that NRLA offer and was extremely impressed bt Georginas knowledge on every product they offered.
Georgina was very efficient, clear in everything i asked, very patient.
This is the type of custiner service you expect.
Thank you Georgina, you are an asset to your company.
Definitely will be using and recommending.

Only 2 landlords insurance companies. No customer care service for both companies.

When I set out to join a association or guild for landlords I was faced with much confusion and a lot of mixed reviews. I ended up joining the NRLA on a chancer as I could simply not decide, My aim was to find a organisation that offered all the right tools and templates to become a responsible Landlord and one that could protect my property and its interests. The membership provided me with all the right tools and also a portal to manage my property and and store all my documents and reminders. it also ensured that I was compliant with all the regulations without having to pay numerous third party companies to provide all the documents required for the compliancy. the membership also offers a discount for all the services such as referencing credit checking and insurances. some of these savings alone cover the cost of the membership fees. I have had to call the support line a few times to get advice and was extremely pleased with the speed of answering my call and answering all my questions and not being pointed to self help portals **an organisation that still has humans**

Great to have a telephone advice line available, as well as lots of templates.

Excellent service, knowledgeable, polite and good advice. Many thanks.

Careful listening and then given good advice

Amazing support for landlords.

As ever, rang with technical questions and as always the support and help provided is amazing. A very short wait to get through then the person I spoke to knew their stuff inside out. And this has been exactly the same every time I call for help.

Fantastic service, knowledge and advice, thank you

Mrs Clark

Very helpful. Answered all my questions clearly. Knew what they wre talking about. Invaluable advice in these uncertain times. Recommended!

I have used the support line over many years and been blown away by the response and knowledge of the advisor. Today I spoke to a gentleman that seemed not to want to engage. I was asking him if had heard about the landlord incentive scheme which some councils are running and if I accept the tenant whether if and how I could change the tenancy agreement to illustrate some differences. Without going into alot of detail. I may aswell been asking my cat for advice. Truly disappointed 😞