National Residential Landlords Association Reviews 

The NRLA's website states: 'A comprehensive tenant referencing process is not merely a formality but an essential component of risk management for landlords.' I recently reminded them of this when I asked why their own in-house tenant referencing service not only failed to obtain a landlord reference for a prospective tenant, but also made no mention of this in the final report, yet still approved the tenant. I received no response. My repeated phone calls and appeals were ignored.

This leads me to conclude that, while the NRLA talks a fantastically big game, the reality is disappointing. I should add that prior to this I've had good experiences in the past with them, but I am shocked that an organisation dedicated to promoting and protecting landlord interests can be so careless over something as vital as tenant referencing. Their lack of concern has shocked me, and given that they have ignored my query, I suspect it's the case that they have no shame.

NOTE - The NRLA have responded within hours of my posting this review, and would you believe, STILL haven't replied to my emails or returned calls regarding their branded tenant referencing service.

With the NRLA I know there is always someone there to advise me and get my back if needed

Excellent Service from Helen

I received outstanding service from Helen. She addressed all of my concerns thoroughly and clearly pointed out the relevant laws and regulations related to my query. Helen was very friendly, understanding, and went above and beyond to help. I truly appreciate her support—thank you!

I have been a member for many years, and it gives me peace of mind and a backup for when I need advice.

I asked for a simple name and email user change and after more than three weeks, they haven't managed to get me onto the Portfolio area (where all my property information is locked away). So for three weeks I cannot access / update any information. They say that if the user name changes they have to reload all of the files and folders in the account to the new account! What a bizarre system they have. They have even stopped acknowledging my emails

I have spoken to Amy twice recently and both times she has answered my questions very well and has also had another member of staff call me to answer a query she didn't know the answer to regarding a data issue. Thank you!

A good balance between free training (for price of membership) and paid for training if you want to go into a topic in more detail.

Rachel was very pleasant and Knowledgeable.

I used NRLA's recommended new supplier for Domestic Equipment - Currys to order Two Diswashers & one built in microwave &wasted over ten days & foundout to my horror Currys were more EXPENSIVE than NRLA's former chosen supplier AO.com.
AO.Com website is 10 times better than Currys which is built for retail customers in mind where as AO is built for commercial use.
Currys response to enquiries is hopeless. You get the feeling that it is another Civil Service type of outfit. I lodged a complaint with NRLA but received no response. Worse of all I had to chase Currys via email & telephone calls to get finally a comparable price to AO which turned out to be expensive.It was a TIME WASTING EXERCISE for me to learn this. Therefore I warn anyone wanting to use Currys please stay away,
We have no idea why NRLA chose Currys instead of carrying on with AO. A disgruntled Member of NRLA.

I needed advice on the implications of issuing a new tenancy where we had a suspended possession order in place. The NRLA advisor was extremely knowledgeable and clear and the information she gave me made me feel a lot more confident about what I needed to do.

I did Henry's 'Key to Property Investment' 1-day training course last week. I got a load of value out of the course. So much of the content came from Henry's 30 years of personal experience 'in the trenches', which I value a lot because you just can't get that online or in books. I also appreciate the small library of workbooks, spreadsheets and resources he provided about the nuts and bolts of doing property deals. I'm also now part of a group of forward-movers in the property space I can collaborate with, and that's still more value.

I attended the Henry Davis Key to property investment study day this week, the best study day I have attended for ages. I am an experienced landlord and director of a letting agency. Even after 30 years in the business I still learned lots. Packed with information and workbooks, it has already sharpened my approach to my next project. If you are starting out, avoid expensive mentor schemes and start here instead.

This course covers essential information for landlords and offers valuable content. However, I found the use of distressing footage — specifically live news coverage of the Grenfell Tower fire, including audio of screams and scenes involving individuals in extreme distress — to be highly inappropriate and upsetting. A still image or a more sensitive approach would have conveyed the gravity of the event without causing unnecessary emotional distress.

I was deeply affected by the content and was ultimately asked to leave the session by another attendee, which added to the discomfort. This was by far the most upsetting experience I’ve had on a training course, and I would urge the organisers to reconsider how such sensitive material is presented.

Advisors are very knowledgeable, calm, patient and understanding. This is invaluable in the minefield of landlord rules and regulations. I wish I had become a member years ago.

my query was dealt with professionally and i received the required information

Yes it was very good your advise .A Kathona

It was great and quite refeshing to be able to speak to a knowledgeable person promptly. This time it was Sally, but there have been others at NRLA in the quite recent past.

My query was delicate regarding both the legal and ethical stance to adopt - which was gratefully received.

Dear Sally (Landlord Support Team)

Once again thank you for all your help and support but most importantly your patience in helping me understanding legal requirements as a landlord
You have a fabulous persona about you and your communication skills is excellent NLA is extremely lucky to have a person like you in their team I hope they acknowledge and appreciate the work you do.

I will be very grateful if you can forward this email to your management team or HR regarding the wonderful service and information you provided me.

Best wishes

Mr Steven Bastien

Great well trained person was able to give me the correct information.

First class service speaking to a human on a phone 🤔 now thats what I call progress 👍