I purchased 1 product online and was charged for that as well as another product that I did not knowingly purchase. When I requested a refund for the 2nd product my request was denied. I think I was... Toon meer
Bedrijf heeft geantwoord
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Although I did have issues with my order, I am happy to say that they were resolved efficiently by the team. Thank you for helping me avoid time wasting emails. Best wishes
Bedrijf heeft geantwoord
Omg THANK GOD 🙏 I read the reviews before I paid my money. I was gunna go for the 3 month subscription and trustpilot caught my eye so thought I'd just see what ppl thought and soooo glad I did check... Toon meer
Bedrijf heeft geantwoord
This company has excellent customer service. I decided to cancel because I couldn't stream to my TV and following the workout on my phone was a problem. But they cancelled me quickly and easily. I thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Nutrimate
Geschreven door het bedrijf
NutriMate is an innovative nutrition app designed to make weight loss both easy and enjoyable.
It provides holistic nutrition knowledge, promoting sustainable results.
Key Features of NutriMate:
• Customized Fasting Plan: Enables users to effectively manage fasting periods, reducing cravings and snacking.
• Personalized Weight Loss Journey: Offers detailed, step-by-step guidance on losing weight.
• Recipes Library: A collection of healthy, balanced, and simple recipes to support dietary goals.
• Meal Planning: Assists in preparing meals in advance, ensuring availability of healthy options.
• Progress Tracker: Monitors weight loss progress with comprehensive statistics.
• Comprehensive Health Tools: Includes a water tracker, step counter, and mood tracker.
NutriMate's approach to weight loss is holistic, focusing on balanced nutrition and forming lasting, healthy eating habits.
Its customizable features assist users in navigating the complexities of weight loss to achieve and maintain their health objectives.
JOIN USContactgegevens
Huckletree Soho, Ingestre Place, W1F 0JL, London, Verenigd Koninkrijk
- support@nutrimate.fit
- nutrimate.fit
3,4
Gemiddeld
97 reviews
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It's not really clear ( the app ) but…
It's not really clear ( the app ) but at least they told me how many steps I need to walk
16 juli 2026
Review zonder uitnodiging
Lack of transparency while making a purchase
I purchased 1 product online and was charged for that as well as another product that I did not knowingly purchase. When I requested a refund for the 2nd product my request was denied. I think I was "tricked" in some way with the original transaction. Transparency is an integral factor of good customer service. Not happy with this.
7 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Richard!
We're sorry to hear about your experience and understand your concerns. Transparency is very important to us, and we never want our customers to feel uncertain about a purchase. We've reviewed your case and can see that our team has initiated refunds for both charges. If there are any features or aspects that you think could be improved, we’d love to hear from you at support@nutrimate.fit.
Your input is valuable to us and helps us improve our service!
They were prompt and professional and…
They were prompt and professional and resoled my issues quickly.
9 juli 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Shana!
We're so pleased to hear that you found our team prompt and professional, and that we were able to resolve your issues quickly. If you have any questions or need support along the way, feel free to reach out to us at support@nutrimate.fit.
Take care!
Thank you for a very speedy response to…
Thank you for a very speedy response to resolve my issues. I was very confused and you handled everything correctly.
7 juli 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello!
Thank you so much for your kind words! We're delighted to hear that our team was able to resolve your issue quickly and make the process clearer for you. If you have any questions or need support along the way, feel free to reach out to us at support@nutrimate.fit.
Have a wonderful day!
Issues with order
Although I did have issues with my order, I am happy to say that they were resolved efficiently by the team. Thank you for helping me avoid time wasting emails. Best wishes
18 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Margaret!
Thank you so much for your kind words! We're really glad our team could resolve the issue efficiently and make the process as smooth as possible for you. If you have any questions or need support along the way, feel free to reach out to us at support@nutrimate.fit
Take care!
Cancelación de suscripción
Me solucionaron la cancelación de la aplicación porque no es lo que ando buscando, por lo que solicité reembolso, no obtuve el pago total. Escribí reportando mi solicitud y me dieron respuesta inmediatamente.
29 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
¡Hola Mariana!
¡Gracias por compartir tu experiencia! Nos alegra que nuestro equipo de soporte te haya podido ayudar rápidamente y resolver tu solicitud de cancelación. Si tienes alguna pregunta o necesitas ayuda, no dudes en contactarnos a través de support@nutrimate.fit.
¡Cuídate!
Easy to cancel
Found it easy to cancel the subscription. Info available on app under accounts. Emailed them and got a quick reply. Very efficient and courteous.
22 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Peggy!
We’re really glad to hear the cancellation process was straightforward and that our team responded quickly and courteously. If you have any questions or need support, feel free to reach out to us at support@nutrimate.fit.
Have a great day!
Yaroslav helped solve my problem!
Yaroslav helped solve my problem of an unsolicited subscription. He listened to my situation and was very kind in solving the situation, that truly benefited me.
18 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Sandra!
Thank you for sharing your experience—we’re really glad to hear Yaroslav was able to help resolve your subscription issue. We’ll make sure your kind words are passed along to him. If you have any questions or need support along the way, feel free to reach out to us at support@nutrimate.fit.
Have a great day!
Error turned into a win-win
I had an error with my subscription and the customer service team quickly came up with alternatives to meet my needs.
Great customer service. Can’t wait to see the results of this program.
12 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Kathie!
Thank you for your kind feedback. We’re really glad to hear that our customer service team was able to quickly assist you and find alternatives that worked for your needs. If you have any questions or need support along the way, feel free to reach out to us at support@nutrimate.fit.
Take care!
I was checking out other fitness apps…
I was checking out other fitness apps and I checked this one out.It had a lot to offer. But for me it was a trial by error..The Premium Walking app was a good app ,but I wanted more.Sk now I’m doing another app and I like it and I’m staying with this one
3 mei 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Zenon!
We’re glad to hear that you explored our app and found it valuable, even if it wasn’t the perfect fit for your current goals. Trying different apps is a great way to find the one that works best for you, and we’re happy you found an option that suits your needs. If you have any questions or need support, feel free to reach out to us at support@nutrimate.fit.
Take care!
Great app
Great app! I downloaded for the walking but it contains so much more! I ended up starting my journey with fasting and the daily fasting tracker is very handy and so easy to use. Would recommend.
5 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Amanda!
We’re delighted to hear that you’re enjoying the app and discovering its additional features beyond walking. It’s great to know that the fasting tracker has been helpful and easy for you to use as part of your journey. If you have any questions or need support, feel free to reach out to us at support@nutrimate.fit.
Keep it up!
Great customer service
Great customer service. Use the workout on my phone was a problem. They try to help mě many times via different ways, but finally we cancelled it. I think the program and app are actually a good.
3 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Marcy!
We’re sorry to hear about the difficulties you had with using the workout on your phone, but we’re glad our support team was able to assist you through different channels and help reach a resolution. We also appreciate your positive feedback about the program and app itself. If you have any questions or need support, feel free to reach out to us at support@nutrimate.fit.
Take care!
Tuve que cancelar por problemas…
Tuve que cancelar por problemas económicos y me ayudaron muy bien!! Es muy recomendable
2 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
¡Hola Gabriela!
¡Gracias por tus comentarios! Nos alegra saber que nuestro equipo pudo ayudarte durante un momento difícil y facilitarte el proceso de cancelación. Tu recomendación es muy importante para nosotros. Si tienes alguna pregunta, no dudes en contactarnos a través de support@nutrimate.fit.
¡Cuídate!
Really fast customer service!
1 juni 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Sophie!
Thank you for your feedback! We’re glad to hear our customer service was quick to assist you. If you have any questions or need support, feel free to reach out to us at support@nutrimate.fit.
Have a great day!
Good company, good customer service
This company has excellent customer service. I decided to cancel because I couldn't stream to my TV and following the workout on my phone was a problem. But they cancelled me quickly and easily. I think the program is actually a good one, and I would have stayed with it if I could have put it on my TV.
28 mei 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Judith!
We’re thrilled to hear that you had a positive experience with our customer service, though we’re sorry that streaming to your TV didn’t meet your needs. We completely understand how following workouts on a smaller screen can be challenging. We’re always looking to improve, and your comment helps us see where we can enhance accessibility and convenience. If you have any questions or need support, feel free to reach out to us at support@nutrimate.fit.
Take care!
Очень вежливые
Очень вежливые, с пониманием и внимательностью относятся к клиенту. Ищут выход в создавшейся ситуации. Любяще относятся к клиентам.
Я, довольна.
Спасибо.
25 mei 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Марина!
We truly appreciate your support and are very happy to hear that you felt well taken care of by our team. Providing respectful, understanding, and helpful support is very important to us, and your feedback means a lot. If you have any questions or need support along the way, feel free to reach out to us at support@nutrimate.fit.
Take care!
This is a great company.
This is a great company.. when I had a query it was dealt with quickly and efficiently, it delivers what it promises.
5 mei 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Liz!
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was smooth and efficient. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
Have a great day!
Aplicación muy seria
Aplicación muy seria. Lamentablemente no pude usarla porque no sé inglés y me devolvieron el dinero. Muy agradecida.
30 april 2026
Review zonder uitnodiging
Antwoord van Nutrimate
¡Hola Ana!
Nos alegra mucho saber que tuviste una experiencia positiva con nuestro equipo de atención al cliente, a pesar de que la barrera del idioma dificultó el uso de la aplicación. Siempre nos esforzamos por garantizar la plena satisfacción de nuestros usuarios y nos complace haber podido ayudarte con tu reembolso. Si tienes alguna pregunta o necesitas ayuda, no dudes en contactarnos a través de support@nutrimate.fit.
¡Cuídate!
My experience with this company was…
My experience with this company was absolutely amazing some of thee best team
I have ever worked with. So, professional.
Thank You all again so much.
4 april 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Carolyn!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. If you have any questions or need support along the way, feel free to reach out to us at support@nutrimate.fit.
Have a great day!
REFUSAL TO CANCEL SUBS AFTER CANCELLATION VIA SUPPORT AT NUTRIMATE
As all the others, I followed the guidance given to me by Nutrimate Fit. I contacted support on September 28, 2025 via the email provided by them (the support email address that they provided on their website, and they have charged me for October, November, December 2025, and January, and February 2026. I sent them an email on March 3, 2026 to that effect ATTACHING THE ACTUAL EMAIL FROM September, and their response made absolutely NO SENSE. They said, “we cancelled your subscription and you will not be charged for March…” They failed to even address the copy of the email attached to the original email sent. I SENT THEM A COPY OF THAT SEPTEMBER EMAIL CANCELLING THE SUBSCRIPTION THREE TIMES. I have now submitted all of the emails from them, my email disputing the charges, and the reviews found on this website to my financial institution opening up an unauthorized charge case. Further, i am attaching all of these documents as evidentiary support to the Federal Trade Commission AND the Federal Communications Commission for these irregular business practices. I encourage all who have experienced the same or similar type problems to the FTC and FCC.
28 september 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Lee.
We are very sorry to hear about the issues you've encountered, and we completely understand your frustration. We take matters like this very seriously, and it’s concerning that your cancellation request wasn’t processed properly despite multiple attempts.
Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment. We would like to investigate this matter further to understand what happened with your cancellation request and why it was not addressed correctly.
Kindly email us at support@nutrimate.fit with "NutriMate.Review" in the subject line, so we can look into this issue promptly and resolve it for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
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