I purchased 1 product online and was charged for that as well as another product that I did not knowingly purchase. When I requested a refund for the 2nd product my request was denied. I think I was... Toon meer
Bedrijf heeft geantwoord
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Although I did have issues with my order, I am happy to say that they were resolved efficiently by the team. Thank you for helping me avoid time wasting emails. Best wishes
Bedrijf heeft geantwoord
Omg THANK GOD 🙏 I read the reviews before I paid my money. I was gunna go for the 3 month subscription and trustpilot caught my eye so thought I'd just see what ppl thought and soooo glad I did check... Toon meer
Bedrijf heeft geantwoord
This company has excellent customer service. I decided to cancel because I couldn't stream to my TV and following the workout on my phone was a problem. But they cancelled me quickly and easily. I thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Nutrimate
Geschreven door het bedrijf
NutriMate is an innovative nutrition app designed to make weight loss both easy and enjoyable.
It provides holistic nutrition knowledge, promoting sustainable results.
Key Features of NutriMate:
• Customized Fasting Plan: Enables users to effectively manage fasting periods, reducing cravings and snacking.
• Personalized Weight Loss Journey: Offers detailed, step-by-step guidance on losing weight.
• Recipes Library: A collection of healthy, balanced, and simple recipes to support dietary goals.
• Meal Planning: Assists in preparing meals in advance, ensuring availability of healthy options.
• Progress Tracker: Monitors weight loss progress with comprehensive statistics.
• Comprehensive Health Tools: Includes a water tracker, step counter, and mood tracker.
NutriMate's approach to weight loss is holistic, focusing on balanced nutrition and forming lasting, healthy eating habits.
Its customizable features assist users in navigating the complexities of weight loss to achieve and maintain their health objectives.
JOIN USContactgegevens
Huckletree Soho, Ingestre Place, W1F 0JL, London, Verenigd Koninkrijk
- support@nutrimate.fit
- nutrimate.fit
3,4
Gemiddeld
97 reviews
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False Advertisement
Should have 0 stars!!!
False advertisements, saw so many adverts on Instagram, they claim you can take a photo of your meal and it will calculate the calories, they also said you would be able to do calorie counting and my personalised meal will be calculated after 1 week of fasting which is what i did. When I came to week 2 nothing, still no access to logging in my food and counting it.
I complained and ask for refund as never received what they promised..... they responded saying thank you for the idea of taking a picture of the food!!!!!! And then wrote sorry no refunds.
Will be complaining to tie ombudsman
9 oktober 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi there!
We’re genuinely sorry for the disappointment you’ve experienced. It sounds like there’s been some confusion, and we want to address that. Nutrimate currently doesn't have a photo-calorie tracking feature, but your feedback is valuable for future updates.
Regarding your refund request, we'd be happy to review your case. Please reach out to us at support@nutrimate.fit with 'NutriMate.Trustpilot' subject line so we can assist you further.
Thank you for your patience.
What a scum!
What a scum!
It never gave me any personalized meal plan and charged twice!
5 oktober 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Erdenesuvd!
We're truly sorry for the trouble you've experienced. Please rest assured, we are a legitimate business, and we genuinely care about our users' experience. It sounds like you're having issues with logging into your NutriMate account, and we'd love to hear more about the charges, as we never charge without confirmation. We've spotted your email and will be reaching out within the next 24 hours to help resolve the issue.
Thanks for your patience!
Useless. No meal plan.
After 5 minutes of browsing the app you realize you paid a lot of money for nothing.
There is no meal plan anywhere, just a bunch of recipes, general information and a fasting "tracker" which is a common chronometer.
Nothing taylored or customized as was offered by the ads they publish.
Just requested cancellation by email (no other way to request it).
1 oktober 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Martin!
I’m sorry to hear that you’re feeling disappointed with NutriMate. We strive to provide a variety of features, including recipes and a fasting tracker, but I understand your concerns regarding meal planning and customization. If you have any further suggestions or need assistance, please reach out to us at support@nutrimate.fit with 'NutriMate.Trustpilot' subject line.
Thank you for sharing your experience!
I have emailed twice to cancel…
I have emailed twice to cancel subscription because this is a scam, no one replies!!! Impossible to speak to anyone and they have taken another nearly £40 again yesterday from my card!
22 september 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Chloe!
We're really sorry to hear about your experience. We strive to provide prompt assistance, and we apologize for the inconvenience. Please note that we recommend checking your Spam folder, as our replies might end up there. To resolve your issue, kindly email us with "NutriMate.Trustpilot" in the subject line, and we'll prioritize your request.
Thank you for your patience.
Very worst application...kind of money…
Very worst application...kind of money scammers. I didn't get the diet plan.. just trying to cancel it and want refund on it .. there is no way to contact them. Cheating website.. don't go for it ...there is no option for 0 stars if it's there I would have given negative ratings ..
20 augustus 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Thara!
We’re really sorry to hear about your experience and understand your frustration. It sounds like there’s been a mix-up with accessing your meal plan, and we sincerely apologize for any inconvenience this has caused.
Please know that we’re here to help. You can reach us directly at support@nutrimate.fit, and we’ll assist you with canceling your subscription and processing a refund if needed. We want to make things right for you.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Have a good day!
What a scam!! Bad review finally a credit
I have had the runaround with this company since day one when they refused to give me a refund.
A week later still going back and forth.
Still not able to access my meal plan that I have paid for.
They tell me to go to recipes section where all they have are recipes and no meal plan to tell me how many calories and food to eat.
If there would be no stars, that's what I would have chosen.
What a scam
After seeing my review, now they gave me my refund.
This app is not worth the trouble.
Don't buy!!!
14 augustus 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Joanne!
We’re truly sorry for the frustration you've experienced. It looks like we’ve already assisted you via email, guiding you to the correct section for your meal plan and issuing a full refund. We haven’t heard back yet, but we’re here to help if you need anything further.
We appreciate your feedback and apologize for any inconvenience. Please don’t hesitate to reach out—we’re here to support you.
Have a good day!
Very upset with this app!its not what…
Very upset with this app!its not what you think what you are paying for!
8 augustus 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi there!
We're sorry to hear that you're feeling this way about the app.
For us to handle the issue properly, could you please contact us at support@nutrimate.fit with the detailed request? There, we'll be able to discuss the problem and assist you properly.
Waiting!
App quit tracking after 1 week
App quit tracking after 1 week. Impossible to get help from customer service. Have sent two messages and no reply. No phone number to call either. Very disappointed.
10 augustus 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi David!
We're sorry you're experiencing trouble! Could you please share a screenshot/ video of this issue with our team at support@nutrimate.fit? That will help us find the root cause quicker and find a solution.
Waiting for your email!
Scam
bought the 3 month subscription as it sounded good at first… once you have the app it really is poor and rubbish. it’s completely pointless, everything on the app you can go about and do yourself
it’s so poor! i contacted customer services 20 minutes after purchase and they’re refusing to refund me. what an absolute scam. currently contacting my bank to get my money back
don’t use this app you’ll be disappointed and lose your money
21 juni 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Georgina!
We are sorry to hear that our app didn't meet your expectations. Please let us know how we can improve, and we'll make sure to consider your feedback for future releases.
We're already in touch with you via email to resolve your request.
Waiting for your reply!
Stayed focused
Stayed focused
Provided great ways to overcome hurdles
Broke time down to per day : simplifies all
Keeps you wanting to go on~~
26 mei 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hey Lou!
Thank you for your support and enthusiasm for our app! :)
We're firmly committed to our mission of delivering outstanding user experiences, and we'll continue striving for excellence.
If you ever need assistance or would like to share your suggestions, please contact us at support@nutrimate.fit.
They charged me TWICE on the same same…
They charged me TWICE on the same same day. I bought the three month plan! I was charged 37.99 TWICE and 9.99 TWICE!……..ON THE FIRST DAY
18 mei 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Ted!
We're so sorry to hear that! Can you please email us to support@nutrimate.fit with the subject line 'NutriMate.Trustpilot' so our team can recognize you and investigate this further? We look forward to hearing from you soon!
Its a scam they charge you a repeat…
Its a scam they charge you a repeat payment without any permission.
1 april 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Mohamed!
Thank you for contacting us. Please note that we never charge without customers' consent since every step requires their confirmation.
Please note that when you start a subscription with us (either Premium or a free trial), it will renew automatically until you cancel — we warn about this on the purchase screen.
We're already in touch with you via email and are waiting for your reply.
Utter crap luckily I found out I’d…
Utter crap luckily I found out I’d signed up inadvertently via PayPal to a massive recurring subscription and have cancelled the next one. As far as I can see for the first weeks I have fasting for 14 hours — really did I need to pay £19 for this? Utter rubbish I’m going to seek my money back from PayPal.
11 april 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Pieta! We're sorry that your Nutrimate experience couldn't live up to your expectations. Could you please let us know what exactly made you feel this way so we could take it into account and help you resolve the issues you might have faced? Please contact us at support@nutrimate.fit with the 'Nutrimate.Trustpilot' subject so we can assist. Looking forward to your email!
Held to t&c for recurring payment 2…
Held to t&c for recurring payment 2 days after charge even though I did not find the app useful and had not used it for around 3 months. Couldn’t find recurring payment in Apple Pay due to it being set up online rather than through the app.
17 maart 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Rizza! We're sorry for any confusion. The full price is always displayed on the purchase screen, as well as in the receipt sent immediately after purchase. We recommend you check your receipt for the detailed breakdown. We can investigate this more thoroughly and provide an explanation of your payments. For that, get in touch with us at support@nutrimate.fit. We're here to help!
So far so good
So far so good. It helps you keep track of your path and gives you valuable tips regarding the changes you have to make in your life to real loosing weight. You have to be committed though. But if you fail, it still helps you understand why.
16 maart 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hi there! Your love for NutriMate is motivating to us! You can count on us to maintain the highest standards in ensuring your continued enjoyment and satisfaction.
Waste of money
Waste of money. All it does is set a timer for when to eat and when not to eat. And you select the time frame. I was expecting it to alternate my fasting periods for me, for optimum results and that was not the case.
Also, don't believe the money back guarantee. When I asked for a refund, they denied it saying it was against their policy. They just cancelled my subscription. Also it wasn't even clear I was buying a subscription until the purchase had gone through.
Overall, not very useful. Not to mention very misleading and dishonest. Pick a fasting ratio and do it on your own, would be my best advice.
16 januari 2024
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Maria! We're sorry to hear that NutriMate didn't live up to your expectations. Kindly note that our Premium subscriptions consist of not only the tool that helps manage fasting periods but also give you: a personalized weight loss journey; recipe library; meal planning, and much more.
We understand your frustration and disappointment. Please get in touch with us at support@nutrimate.fit, with "Nutrimate.TrustPilot" as the subject of an email and a screenshot of this review. There we'll be able to identify you and provide personalized guidance in your case. We are dedicated to ensuring your satisfaction.
Hope to hear from you soon!
I feel like I could track timing and…
I feel like I could track timing and things on my own, I didn't need to pay for it.
22 november 2023
Antwoord van Nutrimate
Hi Arin! We're bumpped that NutriMate didn't live up to your expectations. Kindly note that our Premium subscriptions consist of not only the tool that helps manage fasting periods but also give you: a personalized weight loss journey; recipe library; meal planning, and much more.
We appreciate any feedback on board to make our app better and invite you to share your thoughts at support@nutrimate.com on how we can improve. Looking forward to hearing from you!
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