I purchased 1 product online and was charged for that as well as another product that I did not knowingly purchase. When I requested a refund for the 2nd product my request was denied. I think I was... Toon meer
Bedrijf heeft geantwoord
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Although I did have issues with my order, I am happy to say that they were resolved efficiently by the team. Thank you for helping me avoid time wasting emails. Best wishes
Bedrijf heeft geantwoord
Omg THANK GOD 🙏 I read the reviews before I paid my money. I was gunna go for the 3 month subscription and trustpilot caught my eye so thought I'd just see what ppl thought and soooo glad I did check... Toon meer
Bedrijf heeft geantwoord
This company has excellent customer service. I decided to cancel because I couldn't stream to my TV and following the workout on my phone was a problem. But they cancelled me quickly and easily. I thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Nutrimate
Geschreven door het bedrijf
NutriMate is an innovative nutrition app designed to make weight loss both easy and enjoyable.
It provides holistic nutrition knowledge, promoting sustainable results.
Key Features of NutriMate:
• Customized Fasting Plan: Enables users to effectively manage fasting periods, reducing cravings and snacking.
• Personalized Weight Loss Journey: Offers detailed, step-by-step guidance on losing weight.
• Recipes Library: A collection of healthy, balanced, and simple recipes to support dietary goals.
• Meal Planning: Assists in preparing meals in advance, ensuring availability of healthy options.
• Progress Tracker: Monitors weight loss progress with comprehensive statistics.
• Comprehensive Health Tools: Includes a water tracker, step counter, and mood tracker.
NutriMate's approach to weight loss is holistic, focusing on balanced nutrition and forming lasting, healthy eating habits.
Its customizable features assist users in navigating the complexities of weight loss to achieve and maintain their health objectives.
JOIN USContactgegevens
Huckletree Soho, Ingestre Place, W1F 0JL, London, Verenigd Koninkrijk
- support@nutrimate.fit
- nutrimate.fit
3,4
Gemiddeld
97 reviews
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No access to platform, have received nothing, and charged me ×3
I did not sign up for a subscription. Deceptive marketing. They charged me 14.99 and 31.78 in September and I never received access to the platform. Then out of the blue on Dec 26th I received another charge for 104.01. These are very odd amounts. Still have received no access to the platform. I wish I would have read the horrible 1star reviews to begin with. I am requesting a refund of the 104.01 and clarification on why there were 2 charges in September 2025.
26 september 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Gail!
We appreciate your feedback and apologize for the inconvenience. To ensure clarity, we never process charges without confirmation. Kindly ask you to reach out to us at support@nutrimate.fit with "NutriMate.Review" as a subject line in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
We are looking forward to hearing from you!
I have been trying to cancel for a…
I have been trying to cancel for a month and I keep getting billed. I need confirmation that this is canceled and they stop billing me
1 december 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Cindy!
We're sorry to hear you're having trouble canceling your subscription. To cancel, please log into your account and follow the cancellation steps: Account > Settings > Manage subscription. If you need further assistance, contact us at support@nutrimate.fit with "NutriMate.Review" in the subject line, and we’ll be happy to help!
Have a good day!
I cancelled this subscription in…
I cancelled this subscription in October 2025. Now in Jan 2026 they charged me twice. I plan to report to the BBB and my states attorney because they are refusing to refund the Jan charges. Do not try this app. They are thieves scamming the public.
12 januari 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Evalyn!
We are sorry for any confusion. Kindly note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. Our team received your email, and we are already reviewing it. You’ll hear from us soon so we can help resolve the issue.
Thank you for your patience!
This appears to be a scam.
This appears to be a scam.
They have taken repeated sum from my account but I have nothing to show for it.
Trying to get refunds but no one answers the phone. AVOID!
Will update, if they get back to me.
7 januari 2026
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Kristy!
We are sorry for any confusion. Kindly note that we never charge users without their consent. We’ve received your email, and our support team has already replied. Please check your inbox, including your Spam or Promotions folders, just in case the email landed there. If you need any assistance or have more questions, don’t hesitate to reach out to us at support@nutrimate.fit.
We're here to help!
I like the daily information about…
I like the daily information about balancing. I stalled in my weight loss journey. Remembering information on a healthy lifestyle
27 december 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hi Berfin!
Thank you so much for your positive feedback! We’re thrilled to hear that you’re enjoying NutriMate. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit. We’re here to help!
Have a good day!
It is was a pleasure that I had this…
It is was a pleasure that I had this app on my iPad it helped me out during the duration of my use to it although I used it for a little while but due to a major set back with back surgery I had to stop, and when it came to the renewal time it took place and I was charged I mailed the CS DEPARTMENT my grievance of this charge since I stopped using the app for a while they assisted me graciously and cancelled the subscription. I definitely will use it again once I am back on my feet. Go team .
25 december 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Abdel!
Thank you so much for your review! We’re glad to hear that our Support Team was able to assist you with your subscription and resolve the issue gracefully. It’s wonderful to know that you enjoyed NutriMate during your use, and we look forward to supporting you again once you’re back on your feet. Wishing you a smooth recovery! If you ever have any questions or need support, we’re here for you at support@nutrimate.fit.
Have a lovely day!
Fraudulent double charges in One month !
I’m frustrated to say that this app is not worth it. The only thing they excel at is double charging users. There are no meal plans provided as they advertise; you have to create your own.
They charged my credit card twice in one month for the same item(November to be precise), and when I requested a refund, I was shuffled between agents without any resolution. The app prompts me to register again each time I try to log in and forces me to answer the same questions repeatedly.
I’m incredibly angry and disappointed; all I wanted was a refund for the second charge, but they’ve refused. I cannot recommend this app to anyone unless you have unlimited credit to deal with their double charges.
20 november 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello.
We’re truly sorry to hear about your frustrating experience, and we completely understand your frustration.
Please note that all charges require explicit consent before any purchase, and we take these concerns very seriously. If you’ve experienced a double charge, we want to resolve it as quickly as possible. We’d like to assist you in clarifying any charges and make sure your issue is handled appropriately. In regards to the login problem, if the app is prompting you to register again, it’s likely that your account wasn’t logged in correctly. Once logged in, this issue should be resolved.
Kindly email us at support@nutrimate.fit with "NutriMate.Review" in the subject line, and we’ll make sure to address this promptly. We appreciate your patience and understanding as we work to fix the situation.
It was a little bit of a challenge but…
It was a little bit of a challenge but I was able to cancel my subscription thanks in part to the support team
14 november 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Andy!
We’re pleased to hear you’re enjoying NutriMate! We noticed your rating is lower than we hoped. We’d love to understand any concerns you may have and how we can improve. Please reach out to us at support@nutrimate.fit with your feedback. Your satisfaction is important to us.
Have a nice day!
I was charged for this while I did not…
I was charged for this while I did not order it. I contacted them and told them I never received anything from them and they refused to refund me $89.02. This is nothing but a scam! I would never have ordered this because I am on a very strict income as I am disabled and don’t have extra money to throw away on something that has NO PROVEN POSITIVE RESULTS. Total SCAM! I’m sure that after my review of their SCAM and lack of returning my numerous calls, I will never get my money returned. Shame on these Scammers!
12 oktober 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Jackie!
We are sorry for any confusion. Kindly note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn users about them on the purchase screen before payment and in the checkout. Please contact us at support@nutrimate.fit with "NutriMate.Review" in the subject line, and we'll assist you as soon as possible.
Looking forward to hearing from you!
Antwoord van Nutrimate
Hi Alex!
We’re happy to hear that you’re enjoying NutriMate! Your positive review is incredibly motivating for our team. If you have any further suggestions or need assistance, please reach out to us at support@nutrimate.fit. We’re always here to help and ensure you have the best experience possible. Thank you!
This is a scam!!
This is a scam!!
Please run!!
I have been charged twice for a platform that I never accessed. My attempts to cancel or resolve the issue have been blocked by an unprofessional, inaccessible support system that only provides automated responses.
This is a scam!!!
14 oktober 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Doreen.
We’re really sorry to hear about your experience, and we completely understand your frustration. Please know that we never charge users without their consent, and there are multiple confirmation steps during the subscription process to ensure everything is clear. You can cancel your subscription anytime by going to Account > Settings > Manage Subscription.
Our team is already looking into your case, and we’ll assist you as soon as possible. We take these concerns very seriously and are committed to resolving this for you. Thanks for your patience.
Read carefully so that you understand the terms
I am disappointed in the app in regards to there is no week 2 to help you on your journey. The only thing the app helps me with is, tracking my fasting hours.
When I sent their customer service a note in reference to an automatic renewal, I found them to be understanding and willing to negotiate an acceptable solution for both me and them.
So, think carefully about getting the app, read carefully and don't fear contacting customer service at anytime. I worked with Alex and he was professional and kind.
30 september 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello!
Thank you for sharing your feedback. We’re pleased to hear that our customer support team, especially Alex, provided professional and helpful assistance regarding your subscription. We also appreciate your input on the app’s content and will take it into consideration as we continue to enhance NutriMate. For any further questions or support, please contact us at support@nutrimate.fit.
I almost signed up for this twice and…
I almost signed up for this twice and then read the reviews and it looks like I saved myself alot of headaches!!!
20 september 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Melissa.
We appreciate you taking the time to share your thoughts. While reviews can vary, we’re continuously working to improve NutriMate and provide the best experience for our users. If you ever have questions or would like more information, our support team is happy to assist you at support@nutrimate.fit. We’re here to help!
Wish I could rate a ZERO
Wish I could rate a ZERO, I would! Do not purchase. Not worth the hassle. I was charged 62.96 per month! I tried the trial, I forgot to cancel. They charged me for 3 months 62.96 each month. I tried to get my bank Wells Fargo deny these charges to no avail. I have not used the app since post trial. I am now filing with consumer affairs AG in my State.
12 september 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Lucy.
We're sorry for any confusion. Our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about renewals on the purchase screen before payment and in the check. Please reach out to us at support@nutrimate.fit with "NutriMate.Review" in the subject line, and we'll assist you as soon as possible.
Deceptive deceitful and devious
Deceptive deceitful and devious
No advanced warning regarding renewal charges Nearly impossible to cancel your subscription. Not a personalized program. Forget a refund they used every trick to deny. Delayed tactics used in order to bill 2 extra months. SCAM!!
17 augustus 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Donna.
We’re truly sorry to hear about your experience and understand how upsetting this must feel. Please know that we take these concerns seriously and never intend to mislead or inconvenience our users.
Our subscription terms, including auto-renewal details, are outlined clearly during sign-up, and users can cancel at any time via Progress > Settings > Manage Subscription. That said, if you experienced any issues during the cancellation process or believe you've been unfairly charged, we want to make it right.
Please contact us at support@nutrimate.fit with "NutriMate.Review" in the subject line so we can review your case in detail and assist you directly.
Antwoord van Nutrimate
Hello Mary!
Thank you for your feedback! We’re glad you’re enjoying the app. We’ll pass your suggestion to our team as we work on improving the user experience. If you have any suggestions or need assistance, feel free to reach out to us at support@nutrimate.fit.
My cats enjoys the can wet food I love…
My cats enjoys the can wet food I love how much meat $1 great deal and ingredients are healthy.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello!
Thank you for your comment! We want to clarify that NutriMate is a mobile app designed to help you with intermittent fasting and mindful eating. If you have any questions about our app or need support, please feel free to contact us at support@nutrimate.fit.
La peor experiencia con una app.He …
La peor experiencia con una app.He pedido la cancelación de la subscricon el 21 de enero y hoy me han vuelto ha cobrar.No responden a los mails.Les voy a poner una denuncia
21 januari 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hola Nicoleta.
Lamentamos mucho tu experiencia. Recuerda que puedes cancelar tu suscripción en cualquier momento desde la app, en Progreso > Ajustes > Administrar suscripción.
Hemos recibido tu correo electrónico y nuestro equipo de soporte ya está revisando tu caso. Te ayudaremos lo antes posible. Gracias por tu paciencia y, una vez más, lamentamos mucho las molestias ocasionadas.
I never received access to the platform…
I never received access to the platform after signing up, yet I was still charged monthly without fail. It's incredibly frustrating that while signing up is easy, cancelling the service is unnecessarily difficult—something I find quite unprofessional.
There was no way to access the platform or the promised content, and support was almost impossible to reach. The only option was a phone number that directed me to an email, which then responded with automated replies—no real help provided.
I genuinely wish I had read more reviews before making the purchase. Based on my experience, I would not recommend this platform. Proceed with caution.
4 juli 2025
Antwoord van Nutrimate
Hello Ivy.
We’re sorry to hear about the trouble you’ve had accessing NutriMate and managing your subscription. Usually, after payment, you are prompted to create an account and download the app, and we send a welcome email with instructions. To cancel your subscription, please log into your NutriMate account if purchased directly through our website.
We have received your message and are working on resolving the issue. Please check your email for updates. If you need further assistance, contact us at support@nutrimate.fit. We’re here to help.
Absolute scam
Absolute scam. Taking money every month and cannot cancel it.
22 juni 2025
Review zonder uitnodiging
Antwoord van Nutrimate
Hello Felipe.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. To cancel your subscription, please log into your NutriMate account if you purchased directly from our website. You can manage your subscription there. If you need any assistance or have more questions, don’t hesitate to reach out to us at support@nutrimate.fit with "NutriMate.Review" in the subject line.
We're here to help.
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