Nuvio Recovery Reviews 305

They took my money when they did not have the product to ship. They refused to indicate when I should expect it. It seems a recurring theme for this company and many other reviews are the same product was never delivered.

I requested a refund, but they said they can’t process a refund until after the item is shipped and then returned. So if they don’t get the item shipped, they just keep the money.

I am now out $810.

I’m an artist a painter and after using my mat the arthritis in my right hand is greatly reduced. The pain in my lower back is reduced and I’m very happy with this product.

While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if you take it out of the bag (which you have to do to even see the product or test if it works to your liking), then they will not give you a refund or let you return it. This is a warning to anyone who buys it - basically you are stuck with it if you don't like it for any reason. Second the response times were pretty bad (days to respond to email or chat) and all they do is ignore what you are asking and just keep restating their return policy over and over. I suspect they are just buying time to make the 30 days run out. Too bad for them - I actually was planning to spend more $$ with them, but because of this, I won't be buying anything else from them.

I was having some issues with my red light mat. After working with a couple members of support team. We seem to have the issue fixed in s professional manner.
Thank you

I have arthritis in my back and have already noticed a difference better than all injections or anything else I’ve tried that’s been unsuccessful I wanna. Get into business selling these if someone can reach out

I’ve had my Nuvio red light therapy mat for about 2 months. I have used it almost daily and my inflammation has gone down significantly. My endometriosis flareups are less. My back and leg pain is less painful.

I bought sauna and red light therapy mat relying on their website reviews, Big mistake. I was disappointed right away when I opened the box. Strong chemical smell, very cheap, flimsy material, thin you can just tell right away it’s cheap. The sauna had a hole, stitches are poorly sewn, doesn’t heat up after two hours. I packed it back in the box right away and contacted their customer service. No response after two weeks, then received an email they have closed my case due to non response?!? I replied right away but been told I don’t meet their requirements to return. It’s so insane and scammy. Please don’t waste energy on their products. Seems like they are supplied by Chinese company that doesn’t care about the quality.

I recently bought the red light body size mat. I am very happy with. I am older so I was a little unsure setting it up and I called support and got help right sway. It was a very good experience.

I am very disappointed. Ordered this red-light therapy bag and it took over 6 weeks to receive. When I got it I opened the box and there were no directions or guidance on opening or setting up. I could scan the QR code and read the directions--nowhere did it say that one couldn't open the plastic bags or it was non-returnable. Even when I had to open to see the FALSE ADVERTISING component. No plastic covering over the red light part for easier cleaning. When I commented about this to support, they advised I clean with a damp cloth and Isopropyl alcohol--that would be fine with a plastic cover, but with a foam cover that is not possible. Their advertising pictures show a clear plastic cover covering the lights. I advised them of this and wanted to return, and they will not accept since they have been taken out of the sealed plastic bags (that doesn't say anywhere that it is non-returnable if removed). They have a 30 day return policy that is prominently displayed, but then won't accept the return on something that one couldn't see without opening the bag AND is prominently displayed on their advertisement and instruction pictures.

Nuvio's Red Light Therapy mat is a great product.Both my wife an I use it daily (83 & 87 years old). It does work and is very easy and convenient to use.

We use the product, then go into our home sauna 5 - 7 days a week. The Red Light mat just enhances the overall benefits of keeping in shape. I recommend this Nuvio product to everyone.

I recieved my Nuvio mat and it would not power up. I contacted the support team and was instructed to try a few simple task to detirmine what the issue might be. I sent them a short video of the task and what it would and would not do. I recieved a new power pack/unit as promised within a few days and the mat start working as it should. The contact was via email, it was timely and responsive. In my opinion they did a great job!

I bought a smaller one from another company. I hated it. Then I saw Nuvio's ad. I thought about it for a couple of weeks. I decided to buy it and once I received it in the mail. Trying it was easy. 15 minutes on 1 side and 15 minutes on the other side. I did start with 10 min, then 20, then 30. I could tell it helped my pain after the 20 minutes.

I love my red light mat. The only reason I’m giving 4 ⭐️ is because it arrived with a faulty plug. However, I emailed customer service and they responded the same day with an apology and a quick remedy to resolve the issue. They shipped a new plug out immediately.

We were skeptics because my husband and I both have shoulder, back, and sciatica issues. We do HIIT training three days a week and walk daily. When we saw the sale on the mat, we thought we would try it out. We lay on the mat daily for 30 minutes. We are feeling a difference. I am not sure why, but my night vision was horrible, but since using the mat, my eyes have gotten better and not having as many issues driving at night. Coincidence, maybe, but not sure. I'll take that as another win. I have also convinced our buddy to purchase a mat as well. He too is a gym guy and has pain issues. He loves it as well. If you have pain issues or just want to use this for overall well being, I encourage you to try this out, you won't be disappointed.

I have been using nuvio products since 2024, chillers pods and now the red light mat. There was a small issue with the mat but as soon as I contacted nuvio they were on it and once i sent the pictures, they shipped out a new mat! It was quick and effective and I was back to my recovery routine for training in grappling. It’s very important that a fast response was happening because I need to recover from the hard training (bjj, wrestling, judo, striking) 5 days a week. The cold plunge chiller has been a lifesaver, and the red light mat was added 3 weeks ago and used it every day. I have a sauna but not their brand but may look to get there sauna sometime soon just to complete my line up. Since they have been great to use and work with I can’t recommend them more

They are dishonest on their website about what all is included with your purchase and when you push back they just default to the owner manual being more clear. But by that point you’ve already purchased it. They also do not care about early adopters of their tools at all.

I have spent the past 5 days attempting to return a red light mat. It started as a simple price adjustment question since the mat went on sale for approximately $50 less between my purchase time and the ship time. When I asked about the price adjustment the product had yet to ship. They refused a price adjustment so I chose to return the product. They then wanted to know if it had been used (they hadn't shipped it yet). I let them know it hadn't been shipped and could be canceled vs returned. I even reordered it at the available sale price. Well, they've shipped it, they still haven't provided a return address. It feels like stalling tactics gone wild. They send one email communication a day, resulting in a simple request taking an entire week to accomplish. They frequently re-ask the same question for confirmation so no progress is being made. I have no confidence in the company anymore, and consequently no confidence in their product. Save yourself a headache, and an attorney generals dispute, and better business bureau dispute. Use a different product.

Needed replacement hoses and had a mix up but they were prompt and made it right. Chiller up and running thanks nuvio! Great job

Great service had an issue it it was taken care so quickly. I’ve been selling cars for 38 years and I know what customers service means and you went up and above.
Thank you
John Toman

Due to the high demand for the new red light mat I’ve yet to receive it for maybe another week or so but the communication between the customer service department and me is exceptional, not sure it it’s AI or human as I always have a name on the correspondence and really don’t care because I get a honest answer