I have been purchasing Nylah products for about a year. Whilst I cannot talk about hair growth, I can attest to their excellent customer service. When my parcel arrived damaged due to leakage, my prod... Toon meer
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To begin, I must emphasise on just how amazing Nylah's Naturals has been for my hair. Over the past year since beginning my subscription of the Thrive and Flourish serums, as well as the Leave-i... Toon meer
Bedrijf heeft geantwoord
After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even st... Toon meer
Bedrijf heeft geantwoord
I started using Nylah’s products in June 2025 and have seen great improvements in my hair texture’s flexibility and moisture retention. The FAB ingredients are also enjoyed by my son and granddaughter... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Contactgegevens
120 Vyse Street , B18 6FN, Birmingham, Verenigd Koninkrijk
- info@nylahsnaturals.com
- nylahsnaturals.com
4,2
Goed
163 reviews
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I struggled to find products for black…
I struggled to find products for black people that wouldn't irritate my daughters eczema. So far the products have been great, her hair is growing and her scalp irritation has decreased.
19 april 2025
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you so much for your kind words, we’re genuinely touched to hear that our products have been helping your daughter. We know how challenging it can be to find hair care that supports sensitive skin, especially for little ones with eczema, and we’re so glad to hear that her scalp irritation has decreased and that her hair is growing beautifully! That’s exactly why Nylah’s Naturals was created, to provide gentle, effective care that works in harmony with textured hair and sensitive skin!
Good quality product
I have been looking for a product made for black hair with good ingredients. I am pleased to find it with a customer service team that are responsive.
17 maart 2025
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you for sharing your experience, and I sincerely apologise for the inconvenience caused by the damaged shampoo and the situation surrounding it. We understand how frustrating it must have been, especially as a returning customer. I’m glad to hear that the founder's involvement has led to a resolution with a 50% discount on your next order. Your feedback is incredibly valuable to us, and we’re always looking for ways to improve our customer service. We want to ensure that every customer feels valued and supported, and we deeply regret that your experience didn’t reflect that. We’re here to help and will do our best to make sure this doesn’t happen again in the future.
Ingredients entirely different from previous products ordered
I have been using Nylah product for over a year and happy with their products. I recently repurchased a Moisture Spray but receives a Protein Spray. The product replacement received was not the same as the original that I had previously purchased and in consequence suffered terrible drying effects on my hair. I reached out to customer service and they stated that this product had the same ingredients but a wrong labelling fault. I am totally unconvinced of this statement and have advised them of this. They have failed to respond further for a request for a replacement for the original product II had placed or for a refund.
26 februari 2025
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Hi, thank you for your feedback. We responded to your email on March 4th, offering a replacement as a gesture of goodwill despite the labelling issue. However, to ensure consistency for our other customers who had also received the products, we kindly requested that you returned the product. Since you had already used it and, despite our clarification that the formula remained unchanged, you mentioned that you no longer wanted it. Once we received the product back, we sent you a new one with the updated labelling. We sincerely apologise for any inconvenience caused and hope you have a wonderful day!
Would recommend these products
I recently purchased the shampoo, conditioner, leave-in cream and oil. I am so pleased with the results. I contacted the team via instagram and they responded quickly and were really helpful. Previous products I've had to use a strong hold styler for my curls to look defined. These 4 Nylah products have been the best thing I've used. Plus no itchy scalp or heavy feeling products. Highly recommend and will purchase again.
12 februari 2025
Review zonder uitnodiging
Antwoord van Nylahsnaturals
That’s amazing to hear! We’re so glad you’re loving the products and that they’re giving you the definition and scalp comfort you need. Thank you for your support!
Highly recommend …
I’ve been using Nylahs Naturals Shampoo, Conditioner, and Flourish Serum since December, and the difference in my hair is incredible!
My hair has become noticeably stronger, with a significant decrease in hair loss and shredding. My hair looks and feels healthier, with a beautiful shine and no frizz at all.
One of the biggest benefits for me has been the relief it provided for my psoriasis. My scalp is no longer itchy or inflamed, making this a game-changer for anyone with sensitive skin.
If you're looking for natural hair care products that truly nourish your hair and scalp, I highly recommend Nylah’s Naturals!
3 februari 2025
Review zonder uitnodiging
Antwoord van Nylahsnaturals
That’s such an amazing transformation! 😍 We’re so happy to hear how much our products have helped strengthen your hair and soothe your scalp. Thank you for sharing your experience!
Hair looks, smells, & feels amazing
Hair looks, smells, & feels amazing! Sad it is no longer stocked at boots & Superdrug though.
29 januari 2025
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you so much for your kind words! We're thrilled that you're loving the results 😊 While we're no longer stocked at Boots and Superdrug, you can still purchase our products directly from our website.
Although the follicle booster wasn't in…
Although the follicle booster wasn't in the bundle with the Protein Power and the Moisture Retention. I emailed the company and they acknowledged me straight away, apologised and let me know the eta as it was unanticipated in high demand. Very happy with the products so far.
19 januari 2025
Review zonder uitnodiging
Antwoord van Nylahsnaturals
We appreciate your patience as our Flourish serum is in high demand but rest assured should be with you very shortly! We are glad you received excellent customer service. Thank you for your review!
TERRIBLE customer service
Terrible customer service.
I received an order and the spray bottle was open and therefore had leaked all out of the box. Sent multiple emails with pictures and sent Instagram messages and STILL no reply. This is the second time I've had an issue with delivery. I don't understand why they don't respond to customers emails yet can post on social media all the time.
16 december 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you for bringing this to our attention. We apologise for any inconvenience you've experienced. To assist you more efficiently, could you please provide your order number? This will enable us to swiftly investigate your case.
We aim to respond to all emails and DMs within two working days. However, please be aware that our response times were slightly extended over the festive period as our staff were winding down for the holidays. Additionally, please ensure that you are using the correct email addresses and are not responding to a no-reply account, as this could delay our response.
Thank you for your understanding and patience. We look forward to resolving this matter promptly.
Moisture Retention Leave in cream
I kept seeing Nylah’s products on my Instagram but wasn’t sure whether to buy it as I feel like I’ve spent so much on products for my toddler’s hair and they haven’t made a difference. In the end, I reached out for advice and I was recommended to try the leave in cream as my daughters hair goes so dry and frizzy really quickly. The product arrived really quickly and I noticed a difference from the first time I used it. Her hair seems so much healthier and so much more defined. She also had so many compliments when we went out. I definitely would recommend this product and I’m looking forward to try the rest of the range.
5 december 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Amazing! We are so glad you received some sound advice from one of our lovely customer service team, your order arrived quickly and your daughters hair has become healthier. Thrilled your little princess is receiving lots of compliments. We can't wait for you to try the rest of the range. Thank you for including Nylah's Naturals in your hair care journey.
Nylah Super Seeds hair oil
I have been using Nylah’s Naturals since Kameese appeared on Dragons’ Den with this black hair care range. With her vegan plant based products I have found the right product to rejuvenate , repair and nourish my natural twists which tended to be very dry - The Super Seeds hair oil is my to go to ! It’s versatile in that it can be used by both men and women for hair body scalp and beard. Family are also converted! Did I mention the excellent customer service and professionalism!!!
12 oktober 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you for your lovely review! Our founder Kameese is extremely passionate about natural hair products and it definitely shows! Glad you found a product which works for your hair. The Super Seed Hair Oil is very versatile and can indeed be used by both men and women. Thank you for converting the fam! We are happy you received excellent professional customer service.
Flourish Intelligent Hair Boost System
Flourish Intelligent Hair Boost System
Unfortunately I purchased this product and I am not happy as it has made my hair dry and brittle and caused breakage. Very disappointed and I have stopped using this and not happy as this product was not cheap and I’m now left with a product I can no longer use. My hair was growing and looking healthy and I wish I had stuck with the products I had been using.
30 september 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the Flourish Intelligent Hair Boost System did not meet your expectations and has caused concerns with your hair's condition. It’s important to clarify that Flourish is designed specifically for use on the scalp to encourage hair growth, rather than as a hair treatment.
We value your satisfaction highly and would like to help address the issues you've experienced. Could you please provide your order number so we can assist you more effectively?
A must have for moisture
Ok after my low star review I finally received the products and there amazing. I particularly love the moisture retention leave in cream . I will reorder as my staple and hope it’s delivered without too much of a wait time . I don’t want to be without out it helps provide soft bouncy curls alongside other products use that hold the curl but dry it out , the leave in from Nylah puts the moisture back 5 star product must have
21 november 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you for trusting us! We are glad you were happy with your purchase.
I recently tried Nylahsnaturals and…
I recently tried Nylahsnaturals and have mixed feelings. On the positive side, their hair products are fantastic and smell amazing, leaving my hair soft with minimal use. However, I experienced some issues with order fulfillment, such as delays and receiving the wrong products. Customer service could be improved, as response times were longer than expected. Despite these hiccups, the quality of the products themselves is impressive. Overall, I would recommend Nylahsnaturals, but suggest they work on better communication and stock management. 4 stars.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Thank you Mayka, for taking the time to share your experience with Nylah’s Naturals. We’re thrilled to hear that you love our products and that they’ve left your hair feeling soft and nourished – it’s exactly the result we strive for!
We’re truly sorry to hear about the issues you experienced with order fulfillment and response times. Your feedback is invaluable, and we take it seriously. We’re actively working on improving our stock management processes and enhancing our customer service response times to ensure a smoother experience for all our customers in the future.
Thank you for your understanding and for recommending Nylah’s Naturals despite these challenges. Your support motivates us to continually improve and provide the best experience possible. If there’s anything further we can do to assist you, please don’t hesitate to reach out to our team directly.
Unable to cancel subscription
Unable to cancel subscription. No response to emails. Poor customer service
16 november 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Dear Helen,
I hope this email finds you well. Firstly, thank you for your email. I’d like to address each point you raised individually to ensure clarity.
With regard to your correspondence, we have only received two emails from you—one on Thursday, 14th November, and another on Saturday, 16th November. Please note that our team operates on weekdays, and we request up to two working days to respond to inquiries, as we are not available over the weekend.
Regarding your subscription, I would like to clarify that each individual subscription is fully accessible and manageable by the account holder. Customers have the autonomy to amend, pause, cancel, or reactivate their subscriptions at any time. We have never withheld this control from our customers.
While it is the responsibility of the customer to update their account as needed, we are always happy to assist upon request. Our team aims to respond within two working days, and we follow through on cancellations within that same timeframe. In your case, we attempted to address your cancellation request today, well within the two-day window. However, upon accessing your account, we noticed that you had already independently canceled the subscription prior to sending your second email on Saturday.
Given this, we are unclear why you chose to leave a negative review, as your subscription was cancelled at 11:11 in line with our policy and your own actions, your subscription was also cancelled prior to you leaving the review stating you are unable to cancel the review and this is confusing . we have sent you evidence fo this via email
If you have any further concerns, please don’t hesitate to reach out
Terrible customer service
I was sent the wrong product. Wanted moisturizer spray but was sent Protein spray. After receiving a few emails from Nylahs naturals trying to convince me they are the same thing ( they are not) they finally agreed to give me a refund. I finally got the refund several weeks later! Terrible customer service!
1 september 2024
Antwoord van Nylahsnaturals
e have previously addressed your concerns regarding the product and explained that the discrepancy was due to a misprint on the label. We have also provided evidence to support this explanation, including detailed ingredient information.
As the brand, we are best positioned to clarify any concerns about our products. While we understand that you may not agree with our explanation, this does not mean that your reasoning is accurate.
We recognize that you are unhappy, which is entirely your right, and we respect your perspective. Regarding your refund, it was promptly processed on our end. Please note that it can take up to seven working days to reflect in your account due to delays within the bank’s internal processes, which are unfortunately beyond our control.
If you have further concerns, please don’t hesitate to contact us.
The best haircare range I've ever tried…
The best haircare range I've ever tried .
1. The smell is absolutely beautiful due to the natural terpenes
2. It gets rid of all frizz giving my hair a soft shiny look with 3c hair all of my life I've finally found products that work and smell great!
3. great customer service absolutely delightful thank you again all at Nylahsnaturals .
8 november 2024
Review zonder uitnodiging
Love the products
Love the products, love the brand. My order was in transit and hadnt updated in days and i was really concerned about it. I contacted customer services on instgram and they responded straight away. Great customer services. As for the flourish my scalp feels so soothed. Love this product
18 oktober 2024
Review zonder uitnodiging
Great products
Nylah hair products has had a great impact on my children’s hair and also on my own it gives a good shine and also softness with it. I have not even had any problems it’s all good affects on the kids hair and also on mine. I will defo be getting more products from them.
5 november 2024
Review zonder uitnodiging
Obsessed 🤩
Do not listen to other reviews! These products are a game changer! My sons Afro hair is in the best condition it’s ever been in! His natural curls are defined and soft and most importantly hydrated! The company have been great, fast delivery to Northern Ireland! Thank you so much I’m obsessed and so grateful to have found natural products for my sons hair!
30 oktober 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
HI Maria, thank you so much for sharing your experience and we are so pleased to hear that your sons hair is loving our products XX
Item ordered in Jan 24 still not delivered in Oct 24
I really didn’t want to write this review as I like the products and want to support independent businesses. I ordered the Flourish Hair Restorative Serum in January 2024, but it was out of stock. My money was taken for the product. Initially, Nylah's customer service was responsive when I contacted them and informed me that the product would be back in stock by July and would be sent to me then.
However, despite seeing that the product is now in stock, I have not received any response to my follow-up inquiries. I have contacted customer service three times since the product became available, but I have yet to receive a reply or the serum.
I would still like the item. I am worried to order from this company in the future.
Alicia
03/11/2024
I have used the contact us option on your webpage to respond to your trustpilot comment. I responded to you on Monday 28th October. I still haven't received a responnse. You seem to only respond on trustpilot. My order number is #6404. Please send my order.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Nylahsnaturals
Dear Alice,
Thank you for reaching out. After thoroughly checking our emails, we couldn’t find any communication from an Alice. I understand this may be frustrating, and I'm here to help resolve the issue.
To provide some background, all our January back orders were prioritized for dispatch. While this process should have ensured timely delivery, it’s possible that your order was unfortunately lost in transit. In such cases, we offer customers the option of a full refund if they choose not to wait for redelivery. If you had previously emailed requesting a refund, we would have actioned this promptly.
Could you please provide your order number? This will allow me to check the tracking details to see what happened to your order. Also, if you haven’t already, please double-check our customer service email addresses. We’ve had a few instances where messages didn’t reach us due to a slight mis-entry in the email address.
Thank you for your patience, and I look forward to resolving this for you.
-------------------------------------------------------------------------------------------------
Hi Alice,
Thank you for providing your order number. We've located your order details, and upon tracking with Royal Mail, it appears that your order was lost in transit, as it hasn't updated since dispatch. We’ve now issued a replacement for the Flourish product, along with an additional item as an apology for the inconvenience.
Regarding your attempts to contact us, we respond to all enquiries within two working days. After reviewing our emails, we found no messages related to your order. This led us to uncover a technical issue with our website's contact page, which has now been updated with the correct email address.
We apologise sincerely for the impact this has had on your experience with us. Now that we have your order number, your replacement will be dispatched today and should arrive tomorrow.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions.
Best regards,
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