Pour les gens curieux et qui ont un grand besoin de voir et d’être entourés de beaux objets, c’est un plaisir de fouiner sur ce site. Les commandes sont tres bien gérées, les emballages tres soigné... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Starting off with a wrong invoice, charging me more on delivery. Item delivered with issue, chipped, imperfect. We agreed to replace it. New delivery - even more issue, more chipped edge and no respon... Toon meer
Bedrijf heeft geantwoord
Obsessed with this site, I've always scrolled it but when someone gifted me Justine Menard glassware from the Oblist and one glass arrived broken, they were so quick and sweet about sending a replacem... Toon meer
Bedrijf heeft geantwoord
Très forte réactivité du service client à la moindre question. Mon colis a été expédié and les plus brefs délais et est donc arrivé à temps pour Noël. Une fois réceptionné, celui-ci était parfaiteme... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fuelled by an unwavering love for design and a passion for curating unique pieces, The Oblist meticulously selects a refined collection of emerging artists, innovative brands, and timeless vintage treasures from every corner of the globe. With a harmonious interplay between history and modernity, our mission is to enhance your living space and bring a touch of artistic beauty to your everyday life.
Contactgegevens
10 Rue de Penthièvre, 75008, Paris, Frankrijk
- customer@oblist.com
- oblist.com
4,3
Uitstekend
158 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Best curation ever
Best curation ever, all my orders arrived on time. Everything is always in perfect condition.
13 februari 2024
Review zonder uitnodiging
Addicted to this website!!!
Addicted to this website!!!! Amazing selection and julia from customer service is amazing!
9 februari 2024
Review zonder uitnodiging
Solved seriously and politely / Item broken when arrived
I ordered a chandelier from Sophie Lou Jacobsen and the item arrived broken. Will not order again from this website.
Follow up :
I change my grade from 1 to 5 stars. Yes the item arrived broken but I had really good support from The Oblist’s customer service. They contacted the artist and sent a new piece quite fast.
Thanks again for taking care of this matter so seriously and politely.
18 januari 2024
Antwoord van The Oblist
Dear Alison,
Thank you for providing us with your valuable feedback. We sincerely apologize for the inconvenience caused by this unfortunate incident. It is regrettable that some shipping companies do not exercise the level of care that is expected, and unfortunately, this is beyond our control.
Rest assured, we have taken immediate action by contacting the artist involved, and she has assured us that a replacement will be shipped to you as soon as possible. We understand that this incident may have caused you to hesitate in placing future orders through our website. However, we want to assure you that this occurrence is not indicative of our usual high standards.
Your satisfaction is of the utmost importance to us, and we are committed to rectifying this situation to your complete satisfaction. We appreciate your understanding and patience as we work diligently to resolve this matter promptly.
Beautiful and unique
18 januari 2024
Antwoord van The Oblist
Hi Rhea, thanks a lot for your kind words! We are glad you enjoy it :)
I am very disappointed
I am very disappointed, since I have not received my order even after 2 months from order... It was supposed to be a Christmas gift. On the website it was not mentioned product is made to order. After I contacted support I got the information I was going to receive it in about 3-5 weeks, which did not happen. On the 11.1. I received an email saying my order is on the way - when I view the order there is current delivery estimate December 18.
11 januari 2024
Antwoord van The Oblist
Dear Tereza,
Thank you for taking the time to reach out to us. We greatly appreciate your feedback.
We would like to inform you that our platform is built upon the principles of slow-consumption. As a result, most of the products available on our website are made to order and handmade by artists, which is way it can take longer. Each product is accompanied by a label "Made to order", which can be found on the product page. Additionally, we provide an "estimated delivery time" located directly below the "add to bag" button.
Regrettably, it seems that your package was not successfully delivered after multiple attempts. Consequently, it has been returned to the artist. We have already contacted the artist to ensure that the package is resent once it is received.
Please do not hesitate to contact us at customer@oblist.com so that we may promptly address and rectify this issue.
We hope you have a wonderful day.
Great quality. Quick delivery.
Great quality. Items received as depicted and described online. Quick delivery.
17 januari 2024
Antwoord van The Oblist
Hi Christoph, thanks a lot for the kind words! We are happy that you are pleased with our service and your order. Wishing you a lovely day.
Did not receive it
12 januari 2024
Antwoord van The Oblist
Hi Gil, thank you very much for your message. We've contacted DPD that confirmed that your item has been delivered yesterday. Please don't hesitate to contact us if you have any problems regarding your order. Wishing you a nice day :)
Antwoord van The Oblist
Hello Guillaume, thank you very much for your message. We are happy that you are enjoying your purchase :) Wishing you a lovely day.
unique,pro, ravie de mon achat
J'ai découvert The Oblist par hasard, quel plaisir d'avoir à disposition des pièces choisies avec goût et originales.
The Oblist bouleverse les codes et permet une déco unique et non standardisée . J'adore!
J'ai acheté deux pièces: service rapide et pro.
Bravo
20 december 2023
Antwoord van The Oblist
Bonjour Cécile, merci infiniment pour vos chaleureux compliments ! Nous sommes ravis que vous ayez découvert The Oblist et que vous appréciiez notre sélection :) Merci encore pour vos encouragements et pour votre confiance. Nous espérons pouvoir vous servir à nouveau bientôt.
Bonjour je n’ai aucune nouvelle…
Bonjour je n’ai aucune nouvelle concernant mon colis il mon tirer l’argent le 24/12/2023 et plus rien je n’ai toujours pas reçu mon colis je ne peux même pas les contacter par mail
24 december 2023
Review zonder uitnodiging
Antwoord van The Oblist
Bonjour Isabelle, votre commande passée le 27 décembre est un article fabriqué sur commande (Made to order) avec un délai de 4 à 5 semaines. Vous trouverez le "délai de livraison estimé" sous le bouton "ajouter au panier" sur notre site web. Made to Order signifie que dès que l'artiste reçoit la commande, le processus de fabrication commence. Vous devriez recevoir votre commande au début du mois de février. N'hésitez pas à nous contacter sur customer@oblist.com, nous nous ferons un plaisir de répondre à toutes vos questions.
I received the product on time and in…
I received the product on time and in perfect conditions. It was difficult to track my order before it arrived, though.
13 december 2023
Antwoord van The Oblist
Dear Cristina, thank you very much for your order and for taking the time to give us this kind feedback. We'll make sure to take your comments into account and keep improving.
De très beaux produits
Les produits sont exceptionnels, très bon choix de produits uniques même si ce n’est pas donné. En revanche, encore des améliorations à faire sur la communication. Pas de nouvelles de l’avancée de la commande, ni de la livraison.
20 december 2023
Antwoord van The Oblist
Bonjour Valérie,
Nous sommes ravis que nos articles aient répondu à vos attentes.
Cependant, nous sommes désolés d'apprendre que la communication concernant l'avancement de votre commande et la livraison n'a pas été à la hauteur. Nous prenons note de votre commentaire et nous nous assurons de l'améliorer à l'avenir.
Antwoord van The Oblist
Dear Linda,
Thank you for taking the time to share your feedback! We're delighted to hear that your order was delivered before Christmas, and we sincerely appreciate your recognition of our efforts.
Customer satisfaction is our top priority, and we're thrilled we could contribute to a positive experience for you. If there's anything else we can assist you with or if you have further feedback to share, please feel free to let us know.
Wishing you a wonderful New Year! :)
I had a bad experience with the…
I had a bad experience with the delivery, I bought an very nice decoration plate as a xmas gift but the delivery never arrived on time even thought I made the purchase with 20 days in advance.
22 december 2023
Antwoord van The Oblist
Dear Lin,
We sincerely apologize for the inconvenience you experienced with the delayed delivery of your Christmas gift. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we fell short of your expectations. Please know that we are actively addressing this issue to prevent similar occurrences in the future. Your feedback is valuable to us, and we appreciate your patience and understanding during this time.
If you haven't received our previous communication or if you have any specific preferences on how you'd like to proceed, please respond at your earliest convenience. We are here to assist you and ensure a satisfactory resolution.
Thank you for your understanding, and we appreciate the opportunity to make things right.
La livraison a été très rapide et…
La livraison a été très rapide et correspondait exactement à ce que j’avais choisi d’acheter.
Je recommande ce site.
13 december 2023
Antwoord van The Oblist
Bonjour Christine,
Nous sommes ravis de savoir que vous avez reçu votre commande rapidement et qu'elle correspond parfaitement à vos attentes. Merci beaucoup pour votre recommandation ! :)
A month has passed since our order
A month has passed since our order, the package still did not arrive thanks to your delivery service of choice, DPD Croatia. This is the worst experience with package delivery in my life and will never order anything from you again.
19 december 2023
Antwoord van The Oblist
Dear Ivan,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've faced with the delivery of your order via DPD Croatia. We understand your frustration, and we want to assure you that we take this issue seriously.
While we strive to provide a seamless shopping experience, we regret that your experience fell short of our standards. We want to clarify that the delivery was organized with a French post service and later on was handed to DPD Croatia, and we acknowledge the impact this delay has had on your satisfaction.
We completely understand your decision to reconsider future orders, and we deeply regret any inconvenience caused. Please rest assured that we are actively investigating the situation and will do our best to contact DPD Croatia to inquire about the status of your package so it gets to you as soon as possible.
Your feedback is crucial to helping us address this issue and prevent similar incidents in the future.
Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter. If you have any further concerns or questions, please feel free to reach out to us directly.
Best regards,
The Oblist Customer Service
The follow up post order was very…non existant. Would be nice to see more customized emails. If I ordered book then sending more emails on books with reviews and authors comments on their book.
The follow up post order was very average and then your partner courier in Athens was rude.
30 november 2023
Antwoord van The Oblist
Dear Napoleon,
We sincerely thank you for choosing our product and supporting our platform. Your feedback is highly appreciated, and we are committed to using it to make improvements in the coming months. Additionally, we've noticed that we haven't received any requests from your end, which might explain why we couldn't address your issue correctly. We would be delighted to assist you more thoroughly as soon as we receive your inquiries.
Great website
Great website, easy to use, very responsive to any questions or queries.
9 november 2023
Antwoord van The Oblist
Dear Helen, thank you very much for your purchase and for taking the time to write us kind words. We are glad you enjoyed your experience :)
Beautiful products
Beautiful products.
Delivery on time and warm support from customer team.
11 december 2023
Antwoord van The Oblist
Dear Estelle,
Thank you so much for your kind words! We're thrilled to hear that you find our products beautiful and that our delivery was on time. It's also wonderful to know that you experienced warm and supportive assistance from our customer team. Your feedback truly means a lot to us.
We appreciate your support and look forward to serving you again in the future. If you have any further questions or requests, please feel free to reach out.
Antwoord van The Oblist
Dear Sanja,
Thank you for your kind words! We're delighted to hear that you love the vintage salt and pepper set. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know.
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