We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I bought the travel flosser prior a vacation this year. Before leaving, I tried it out and there is a horrendous screeching with intermittent water stream. Went back and forth with customer service vi... Toon meer

Beoordeeld met 1 van de 5 sterren

Worst toothbrush worst company. Mine broke in 3 months and they offered to replace with a previous model. After many emails I finally said yes. They never did and have never responded to my emails. T... Toon meer

Beoordeeld met 3 van de 5 sterren

I bought a travel "Ease" toothbrush for its overall size, battery life, and price. I read Oclean's product description reasonably thoroughly, but it did not mention two major things I hate about the b... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been using Oclean toothbrushes for nearly six years now. My first Oclean X Pro Elite (purchased in June 2020) lasted a full four years before the screen showed signs of wear. This far outlasted... Toon meer

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care!


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

163 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great price with $50 off coupon

Great price with $50 off coupon. Got the kit with over 6 replacement heads and travel case. It’s been working great for the first week, very happy with it so far. The app that oclean has is a nice bonus.

25 juli 2024
Beoordeeld met 1 van de 5 sterren

Received today

Received today. Try tomorrow.

24 juli 2024
Logo oclean.com

Antwoord van oclean.com

Dear Mary,

Sorry to make you wait for a long time, your parcel is in transit, we have urged the logistics to send your parcel as soon as possible.

Beoordeeld met 1 van de 5 sterren

customer service fail

Update: Oclean‘s response below is nonsense. I have contacted them repeatedly and they asked me to submit videos of the problem and photographs of parts which I did and then they stopped responding. I have yet to hear from them.

I am two toothbrushes in and I’m very disappointed. The first one died after five months and the second one after seven months. Simply would not recharge. I took very good care of this toothbrush. This is no fault of mine and the company has failed to step up.

8 juli 2024
Review zonder uitnodiging
Logo oclean.com

Antwoord van oclean.com

Dear Customer,

So sorry for the incovenience.

If there is any quality problem with the product, you can contact our service team: service@oclean.com, we will process it for you.

Beoordeeld met 4 van de 5 sterren

Excellent Toothbrush

The purchase of the toothbrush was very easy. However it took 7-9 days to receive it from China. It would be nice if they shipped from a US location.
The toothbrush works great, and is easy to use.

1 juli 2024
Logo oclean.com

Antwoord van oclean.com

Dear Jim,

Thank you for your support of Oclean! We will improve our logistics services as soon as possible.

Beoordeeld met 2 van de 5 sterren

L'assistenza clienti è buona, ma per quanto riguarda i tempi non ci siamo proprio!

Scrivo questa recensione perché spero che l'azienda la noti e possa migliorare, perché ho riscontrato con l'assistenza quelle che sono delle pecche che per alcuni possono essere fondamentali nell'esperienza di acquisto di un prodotto che comunque si va a piazzare in una categoria medio-alta. Partiamo dal principio dopo nemmeno un anno dall'acquisto ho un problema con il prodotto, e fin qui se consideriamo la qualità costruttiva media ci può anche stare, invio quindi una mail all'assistenza che mi conferma che il prodotto è in garanzia, e quindi procediamo all'invio della documentazione (video e foto) per verificare che ci sia effettivamente il problema, fin qui tutto bene solo che tra una mail e un altra dell'assistenza passavano anche due giorni quindi il riscontro non era per nulla immediato come nelle aziende che hanno magari le live chat con l'operatore, ma ha portato via la prima settimana solo per arrivare alla conclusione, cioè quella di un nuovo dispositivo che sostituirà il vecchio, e fin qui tutto perfetto tranne che per la conferma della spedizione ci vogliono due settimane più ovviamente il tempo per farlo arrivare!!!.
Quindi ricapitolando l'assistenza è buona funziona e tutto ma non si possono aspettare più di 4-5 settimane (almeno spero siano solo queste) per avere un prodotto sostitutivo dopo un guasto in garanzia.

10 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great product and customer service.

I love the brush itself (have had it for 2-3 years), but was not happy when their confusing website led to my receiving the wrong color replacement brush heads. At first they refused to correct this so I posted a two star review (as NJSpice). I couldn't find a way to edit/update that so I'm doing so here because they reconsidered and ended up sending me the right color (& let me keep the wrong ones). I really appreciated that, and they have also been good about responding to a couple questions about the brush I've had over the years.

6 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren
Logo oclean.com

Antwoord van oclean.com

Dear Debbies,

We apologize for the long wait, we checked that your package has been delivered.
We will try our best to improve our logistics service in the future.

Beoordeeld met 2 van de 5 sterren

Products themselves are good

Products themselves are good, but be careful ordering accessories like extra brush heads as the website is confusing. "Style" numbers actually denote COLORS, I ended up with the wrong color and they would not make it right.

3 juni 2024
Beoordeeld met 1 van de 5 sterren

I never received the toothbrush

I never received the toothbrush.
You are a bunch of cheaters.
You left me no contact number to let you know that I never received it.

25 maart 2024
Logo oclean.com

Antwoord van oclean.com

Dear Customer,

So sorry to let you wait so long time.
Your package has been delivered on April,03,2024, please pay attention to check the receipt.

Tracking Number: YT2408521266037538
Tracking link: https://new.yuntrack.com/

Beoordeeld met 5 van de 5 sterren

Oclean for the win.

Quietest brush I’ve ever heard. Fast delivery. China to Canada took about 5 business days.
Will use this for travel and purchase the new ultras S for everyday use. 👍

26 maart 2024
Beoordeeld met 3 van de 5 sterren

Shipping address issues.

Too early to tell. The auto mailing address that only came up after submitting payment info was incorrect. I immediately used your contact info to report the correct address. When shipped the incorrect address was listed. So far, nothing received and no response info. Just in case, correct address is Capt Harry Elam 1426 Borghese Ln #301 Naples FL 34114. 252-207-8499

24 maart 2024
Beoordeeld met 5 van de 5 sterren

We love your toothbrushes

We love your toothbrushes. We have given them to all of our kids and we’ve bought the water pick and then I just ordered a new water pic that I can travel with. Have nothing bad to say about your company and your product. All good!

4 maart 2024

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer