Engineers Simon Davies and Will Hughes came to install my Internet. Couldn't have asked for better service. They were bang on time for the appointment, if not early, and were amazing in explaining wh... Toon meer
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Renewed my broadband with Ogi for another 2 years this morning. Had a number of conversations with one of their staff Megan who was absolutely brilliant. She phoned me back a number of times rhat were... Toon meer
Seems it's stable now after grappling with the internet for more than 6 days. No customer services responded or returned any of my calls, but it seems to be back online now. Update: I've sent t... Toon meer
Bedrijf heeft geantwoord
previously with plusnet now changed to ogi. I never had any buffering with plusnet but with ogi it's very frustrating. Plusnet was only in the 70's download speed, never had buffering, ogi supposed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ogi
Geschreven door het bedrijf
Ogi is Wales’s leading alternative network provider, installing a Gigabit-capable digital network in towns and villages across south Wales. It’s next generation stuff, giving local families and businesses great value ultrafast and ultra-reliable services, from a talented local team.
Bringing a full fibre network to your community takes a lot of planning, digging, cabling and installing – but, don’t worry, if we need to dig in your street, it should only take a few weeks. Once it’s in, your full fibre network is capable of being up-cycled continually, so you won’t be seeing our diggers again for a very long time, unless we need to quickly repair something.
Once it’s installed, full fibre broadband is pretty reliable. But of course things can go wrong from time to time with the network, your equipment or our services. We monitor the network 24/7, dealing with known problems straight away; so even if the Customer Care team isn’t available, our Ogi Engineers will still be busy repairing any issues we spot – hopefully before you even notice.
If you have any issues or questions to raise with Ogi, please call our friendly Care team (contact details below), and we’ll get back to you as soon as we can. We’re here from Monday to Friday, 8:00am - 6:00pm and Saturday, 9:00am - 5:00pm.
Contactgegevens
Hodge House, CF10 1DY, Cardiff, Verenigd Koninkrijk
- 02920020550
- ogi.wales
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great service
Great service for the last 2 years and happy to get another awsome deal with Ella from the renewals team for another year!

Antwoord van Ogi
Cameron was excellent
Cameron was excellent helping with setting up the Eero boxes correctly and applying credit to the account so that we could buy an Ethernet extension box which he recommended. He also corrected our overcharged bill and was incredibly helpful and friendly throughout. Best service with a broadband provider. Thank you very much.

Antwoord van Ogi
Ogi are a brilliant company
Ogi are a brilliant company. So professional and friendly. Sion was awesome. He was so helpful

Antwoord van Ogi
Ghosted by Ogi - Never reply to customer messages
Been ghosting me for weeks and ignoring my question about what the next steps with my 24 month wifi contract coming to an end next month. Sales and customer service never reply to emails (it’s happened before). I’d rather support a local business then national provider , but you’d think they don’t want any custom!

Antwoord van Ogi
Excellent service. Liam Evans and James Harvey were the two engineers. They were polite, professional and so helpful. The work of installing and setting up the fibre broadband was faultless.
The set up of fibre broadband was excellent. The engineers, Liam Jones and James Harvey were polite, professional and personable. They were efficient, could answer all my questions and explained everything in a simple comprehensive manner.

Antwoord van Ogi
Generally very good
Generally very good, helpful & knowledgeable of the product

Antwoord van Ogi
The two lads came and worked…
The two lads came and worked professionally and swiftly and gave me as much information as possible Iestyn w and Adrian d were also very friendly and helpful 10/10

Antwoord van Ogi
sorted my renewal this morning with a…
sorted my renewal this morning with a gentleman named ross. great service

Antwoord van Ogi
Reconnect to wifi
The service and assistance was excellent,the young
Lady was very helpful to me,the problem was resolved very quickly.
Many thanks,
Mel Powell

Antwoord van Ogi
Ogi install broadband…
Had Ogi install broadband a few weeks ago. They were great, explained everything and willing to clean up. Thanks to James and Liam E ⭐️⭐️

Antwoord van Ogi
Excellent service this morning the…
Excellent service this morning the issues I had was dealt with very efficiently and a great help to solve the matter once again thanks very much

Antwoord van Ogi
Installed the next day!!
Had a bad experience with a previous provider with signal that only reached 2 rooms, called up Ogi at 13:00pm and had an engineer out at 8am the next morning to install my new broadband, plenty of engineers on site to speed up the installation and answered all my questions, even had a courtesy call from Dylan a week after the install just to check in and see how everything is going, great service thankyou

Antwoord van Ogi
3rd year renewal ~ seemless
Renewed with Ogi,as they gave me a Good deal compared with BT/ EE prices. And don't have to have different routers fitted( no extra drilling holes)just a quick phone call and all done for another years piece of mind..I have NEVER had to call them with any problems. Keep up the fantastic customer service OGI,OGI,OGI. 👏👏

Antwoord van Ogi
Excellent!
James and Liam were excellent installation men. Very polite, even took there shoes off and went above and beyond by removing a spider for me. They also left everything clean and tidy as if they hadn't been here. Thanks both

Antwoord van Ogi
Excellent Service
Excellent service from initial enquiry to finished job. When I called for information on Ogi, the person who took my enquiry was informative, thorough and patient, he didn't hurry so I felt confident to go ahead. The two engineers who called were competent, friendly and very helpful. It is up and running perfect, I wish I had changed earlier. We need more companies like Ogi.

Antwoord van Ogi
Excellent service
I had my broadband installed yesterday. Adrian D. And Iestyn W. were amazing. They arrived on time, were very efficient and really polite and helpful. They explained every step, listened to my concerns and went above and beyond to ensure I was happy with everything. Thank you very much!

Antwoord van Ogi
We’ve had OGI when it first started out…
We’ve had OGI when it first started out and never had an issue with them at all, but yesterday late afternoon it stopped working and they tired over the phone to get it to work but had an issue with one of the boxes but the next day in the afternoon they came out and fixed it straight away with no issues they were kwick and easy and both the engineers were helpful, and friendly their names were Adrian D and Iestyn W and they even removed the wire for us from inside the house to outside which makes it look so much neater.

Antwoord van Ogi
Beware
Beware. I was a customer for two years. I left ogi after my contract expired as they were not the most competitive and I had issues with the internet dropping out and customer services always took days to respond. When you leave ogi they send you a Jiffy bag and collect your old equipment they gave you ie router etc. I did this and they have charged me £80 saying I didn’t return an item when I did, clearly a scam to take your money beware and go with another reputable company.

Antwoord van Ogi
Had Ogi for nearly a year team did an…
Had Ogi for nearly a year team did an excellent installation of the equipment and the staff and service have been great. The staff when ever I have phoned have been polite friendly and helpful. Sion at Cardiff especially so. I had an excellent deal and decided to renew. Well done Ogi. We
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