Ogi Reviews 2.528

Just had my broadband fitted and have to say Ashley Dean and Jake Munthley the engineers were fantastic, everything explained clearly and they were so well mannered, kind and efficient. I was up and running in no time. Very happy.

We jujst had OGI Fibre installed at our house and Laura Fenning did a first rate job in supporting us. Well done Laura.

Abysmal customer service from this company. Sold me 500mb broadband, I only receive 150mb max. They told me it’s because the Eros routers they supplied aren’t compatible with 500mb, but were unwilling to provide replacements. So they will happily charge you for high speed internet, throttle it to below what you paid for, and then have the audacity to tell you it’s your fault for receiving the wrong equipment from them. Zero concessions from them; no replacement router, no adjustments to my plan to reflect the actual download speed, and outright refusal to terminate my contract early. Now to top it off they’ve unilaterally changed my direct debit date to 2 weeks earlier than usual. Avoid this company at all costs.

Had my broadband installed by Jack and Coilin, they were very helpful and explained everything ensuring I was happy. They were both polite and right on time.would recommend them.

Huw and Ashley on time and very quick and helpful, we are pleased with the installation. Both very polite and helpful.

Excellent service, turned up on time, went the extra mile to make it all look tidy. Ashley Dean and Jake Munkley took the time to make sure everything was perfect and explained everything to make it as easy as possible.

Ashley Dean and Simon Davies were very proffesional and pleasant. would recommend these 2 for any job

Just had OGI fibre internet installed in an area where no other provider is offering full fibre service. The two engineers (Jack A and Colin S) who came to our home over two separate visits (first to run the fibre cable from street to our front door, second to install the ONI and router) were very friendly and helpful, provided advice on where best to place the ONI and routers / extenders. They completed their work quickly and cleanly.

Only reason i can’t provide 5 stars is the admin process around getting installation dates. When i ordered the OGI service i was given an install date of 2nd June, to then find 2nd June was pre install checks and to run the cable to front door. I then had to contact OGI customer service to book in an install date rather than OGI make that reservation automatically, or simply have the same engineers complete the install on their first visit.

The service was fine whilst I had it, but then I've moved and they have been unbelievable. They told me I had to end service as they dont supply my new house. I agreed and all seemed fine. They said they would send me information on how to return the router. They didn't. However, after the contract ended they took £809.31 from my account without any pre-warning or explanation. No response to emails or complaints. Finally got through to a human on the phone who told me the charge is because I hadn't provided my onward address (which I had, hence they were able to confirm they couldn'tsupply it) and because I hadn't returned the equipment. The conversation seemed to go well, they agreed to return the money once I returned the equipment and they sent me the return instructions. I did it. Still no money. They then told me I needed to send proof of my new address... I have done this. They have confirmed and told me my payment has been processed. However it is a week later and still no money in my account. Outrageous of them to take my money, Outrageous amount of money they took, and Outrageous service. Avoid avoid avoid!

I have been with OGI a while now, and I wouldn't recommend them to anyone.

The first inconvenience is they don't have a way for customers to login to a customer area to check thier bills, open support tickets ect. This is totally backwards, and is just a basic need in today's online world.

The second biggest gripe is they don't send out itemized bills like other services - leaving thier billing practice rather opaque and obscure. This is another basic most services provide a standard.

The terms and conditions attached to thier services are also unclear and not advertised in any shape or form on thier adverts or during thier sign-up process. For example, I signed my mum up to their anytime package. At no point did they say the voice package was capped with a minute amount during the sign up - leaving me to believe she had an uncapped anytime package. However, my elderly 80 year old mum is now unable to fail out as they have a cap. This is a predatory practice - as this restriction should be advertised on the adverts and made clear in the sign up process ( I shall be reporting this to trade services, as I am pretty sure this goes against advertising guidelines.)

I'd advise going with anyone else but these

ALEX was gently spoken. professional and helpful in taking the process at a moderate speed and responding clearly to my queries.
I couldnt have asked for more
Penny Simcock
(Penelope Janet Simcock)
04 06 2026

A really hassle free switch over. I was kept up to date throughout the process. Coverage vastly improved. Thank you to Will H and Simon D for a great job done. Nice guys and very professional too.

A predatory, wallet-grabbing trap disguised as "standard practice"

​The actual service was fine and the install engineers were great, but the parting gift is a disgusting, predatory billing trap.

​Be warned: "End of contract" means absolutely nothing to this company.

Even though both parties are fully aware of the exact date the contract ends, they require a hidden 30-day notice to actually stop service. They don't put this in the main terms and conditions; they hide it as a single sentence in a separate document you’ll never look at again.
​To make it worse, they will contact you 30 days before your contract ends, but they conveniently "neglect" to mention that you need to explicitly tell them to stop. If you don't, they automatically roll you onto a massive, uncontracted monthly price hike.

​When you call them out, customer service hides behind the excuse of "common industry practice." The average customer shouldn't have to guess what "standard ISP practice" is when standard English dictates that an end date means the end. I have never had to notify a business or any other ISP that I am stopping service after a contract expires, only when switching.

​It is a shameful, calculated cash-grab designed to take one final, unexpected bite out of your wallet when you are already out of contract. Left a completely sour taste in my mouth. Avoid them if you value transparency.

No Internet again, no warning. Site states no Internet issues. Have followed all resolution steps. Noone available out of hours. No support for vulnerable customers who reply on WiFi.

Not able to use heating or certain appliances, no tv, most of my devices (vacuum, alexa, nest/radiators, lights, don't work as I have no wifi.

As soon as it's back up will be looking for another supplier.

Great customer service, amazing broadband. Thank you

I’ve had a really positive experience with Ogi. Jack A and Jordan B came out to set everything up after I moved over from Sky, and they made the whole process easy and stress-free. They were both very polite, friendly, and efficient throughout the visit. They explained everything clearly, made sure everything was working properly before they left, and provided excellent customer service. Really appreciate their help — thank you both!

Megan was so helpful and understanding of my hearing difficulties. She explained the options available, no pressure, we have been a customer for a year and have had no problems.
So we decided to renew our contract.
Thank you again Megan.
Kine regards,, Don H

My set up with Joe Griffiths was quick and easy- definitely recommend for service and a competitive price. Thanks Joe, credit to the team

Again... the BEST customer service I have experienced, bar none.

Customer Service Rep: TATENTA was so helpful and kind this morning, sorting out my renewal contract for me.

I live alone and finances have been up and down, so was so relieved to find they sorted out a new price for the next 2 years which is great!

Surely, the Ogi "tips" for staff should go up too! 😅 Make Tatenta's a triple bonus 🥳😎 He deserves it!

You've no idea what a difference good service and kind words make when things are a bit rough. Thank you Ogi ✨