OgiReviews 

A predatory, wallet-grabbing trap disguised as "standard practice"

​The actual service was fine and the install engineers were great, but the parting gift is a disgusting, predatory billing trap.

​Be warned: "End of contract" means absolutely nothing to this company.

Even though both parties are fully aware of the exact date the contract ends, they require a hidden 30-day notice to actually stop service. They don't put this in the main terms and conditions; they hide it as a single sentence in a separate document you’ll never look at again.
​To make it worse, they will contact you 30 days before your contract ends, but they conveniently "neglect" to mention that you need to explicitly tell them to stop. If you don't, they automatically roll you onto a massive, uncontracted monthly price hike.

​When you call them out, customer service hides behind the excuse of "common industry practice." The average customer shouldn't have to guess what "standard ISP practice" is when standard English dictates that an end date means the end. I have never had to notify a business or any other ISP that I am stopping service after a contract expires, only when switching.

​It is a shameful, calculated cash-grab designed to take one final, unexpected bite out of your wallet when you are already out of contract. Left a completely sour taste in my mouth. Avoid them if you value transparency.

No Internet again, no warning. Site states no Internet issues. Have followed all resolution steps. Noone available out of hours. No support for vulnerable customers who reply on WiFi.

Not able to use heating or certain appliances, no tv, most of my devices (vacuum, alexa, nest/radiators, lights, don't work as I have no wifi.

As soon as it's back up will be looking for another supplier.

Great customer service, amazing broadband. Thank you

I’ve had a really positive experience with Ogi. Jack A and Jordan B came out to set everything up after I moved over from Sky, and they made the whole process easy and stress-free. They were both very polite, friendly, and efficient throughout the visit. They explained everything clearly, made sure everything was working properly before they left, and provided excellent customer service. Really appreciate their help — thank you both!

Megan was so helpful and understanding of my hearing difficulties. She explained the options available, no pressure, we have been a customer for a year and have had no problems.
So we decided to renew our contract.
Thank you again Megan.
Kine regards,, Don H

My set up with Joe Griffiths was quick and easy- definitely recommend for service and a competitive price. Thanks Joe, credit to the team

Again... the BEST customer service I have experienced, bar none.

Customer Service Rep: TATENTA was so helpful and kind this morning, sorting out my renewal contract for me.

I live alone and finances have been up and down, so was so relieved to find they sorted out a new price for the next 2 years which is great!

Surely, the Ogi "tips" for staff should go up too! 😅 Make Tatenta's a triple bonus 🥳😎 He deserves it!

You've no idea what a difference good service and kind words make when things are a bit rough. Thank you Ogi ✨

Awful service, my internet has been off for days and after numerous to customer service nothing has been done.

Both Steff and Liame rerouted our fibre cable with expertise and professionalism. Ogi as a whole - great company. Friendly, listening and customer focussed, reliable and fast internet,

I decided to move to OGI last year mainly because I wanted to keep a landline and the sales reps persuaded me that OGI was the best fibre company and that moving to them would be simple with everything done by them. So they duly came and installed the cable into the house and sent it all up. So simple - all the WiFi settings and passwords were set to my previous suppliers settings making the set up seamless and everything went swimmingly. The connection seemed to be really good and everything would probably have been fine until I discovered my previous supplier had taken a monthly payment of £70.66 as an out of contract payment. I immediately phoned OGI for reassurance that this would right itself only to learn that they hadn’t notified my previous supplier. Despite me being told to the contrary I was told that they did not contact suppliers and that it was up to me to do that part of the transfer. I was obviously upset but the customer service representative I spoke to was quite obnoxious. I asked to speak to someone in authority and I was told that would be her! She told me I was welcome to make a formal complaint but I ought to know that that would go to her too. She then told me I could always leave as I was within the period where I could issue a 30 day notice and would pay no more. I emailed this notice later after I had contacted Plusnet and they spent a couple of hours helping to reconnect me to their router (I was still a customer so all the router and other broadband connections worked but there was something on my iPad,which the OGI engineer had installed, preventing my iPad from finding the Plusnet router. They also put me back on my previous, expired contract to reduce my payments while I waited the couple of weeks for their engineer to come out and connect me. (Btw when Openreach came out, they removed the OGI equipment replacing with thicker better quality wiring and better box.

I boxed up the OGI routers waiting for the promised Jiffy bag with instructions how to return. I then received a final bill from OGI with nothing to pay but a note saying that I needed to return the routers in the Jiffy bag that I will receive and a warning that if i didn’t return it within 28;days I would be charged £80.
I then didn’t worry as I waited for the Jiffy bag and instructions mistakenly believing that the 28 days were from receipt of the said bag.
Example 28 days after the date of the “last” OGI I received another one showing they would take £80 payment for not returning the equipment on 12 January 2026. I jumped on the phone straight away and a lovely gentleman named Rob sorted out a collection of the equipment with DPD taking the worry out of it for me as I am a disabled pensioner and it was very stressful for me. He told me as soon as they had he equipment that payment would be taken off my account. DPD duly collected the equipment on 30 December 2025.
So, when a payment of £80 was taken from my bank account on January 12 2026. Upset, I called customer services and a young gentleman looked into the matter and said the equipment had been received by them and he didn’t know why I had still been charged but he told me he had arranged for the money to be refunded.

But that hasn’t happened. I emailed, no response. Finally 14 days ago I sent them a letter by email outlining everything that had happened and gave them. 14 days to refund me. Well that has now expired and they didn’t even have the decency to respond . I am out of pocket by £80 (more if you include the month I paid two companies for my broadband). That’s a lot if money for a pensioner especially with the cost of energy rising as it is. I am now at my wit’s end because i don’t know what else to do. If I phone, they just placate me and if I write they don’t respond. This isn’t the behaviour of a reputable company. They are nothing more than thieves!

Excellent customer service 👏 special mention to Hollie who has amazing skills both technical and communication wise!

I’ve just had my new broadband fitted , by Jack a & Colin s. They provided a brilliant service and was early to the job. 5 stars from me

The price for Ogi Broadband will save me £44 a month for 6 months then £21 a month for 18 months after that the installation team of Liam E and Will H were excellent. Asking permission and opinions where needed, and installed our new EERO Box quickly and without fuss

Signed up to have Ogi wifi in our first home and they have been very quick and great with communication when getting it installed. Laura Fenning is our local rep and she is so helpful and answers any questions I have quickly and kindly!

Absolutely brilliant service. Very helpful & pleasant .

Steff and Ashley turned up on time, completed the job quickly and efficiently with no disruption whatsoever, if only everything involved in moving house and suppliers was as easy as this !!
Steff Hendy and Ashley Dean big shout out to both of you and thanks very much again !!

Amazing customer service today from Ogi. I was able to get through in less than a minute and the help received was top quality. Thank you very much.

We've just had fibre broadband installed. I can't praise Jack A. and Colin S. enough. They arrived punctually, after a 30 minute warning text. It was a very tidy installation, positioning of the hardware was ideal and they thoroughly cleaned up after themselves. It's a pleasure to recommend both Ogi and these 2 in particular.

We had an installation on friday 10th April.
We would like to thank the two engineers who called, Ashley Dean and Steff Henry. They were very professional, cleaned up after them and made sure everything was working properly before they left. They are both a credit to your company.

Renewing my package was easy and the lady who guided me through the process was kind and easy to understand