OIS ServicesReviews 

I am writing to express my sincere appreciation for Grace's assistance with my Nigerian visa application at the OIS office in Manchester. Your professionalism and efficiency were greatly appreciated. Thank you for your help in navigating the application process.

I went down to OIS Manchester in England from Glasgow Scotland to apply for my BVN. I was attended to a nice young lady who I came to know as Grace. She was so professional, polite and patient as it was proving a bit difficult to capture my biometrics. Eventually she got that done and advised I would receive an email within 10 days with my BVN. When I did not receive an email on the 10th day, I called the number on my appointment sheet and unbeknown to me it was the same Grace that answered my call. I told her I hadn't received an email from OIS yet and she promised to chase it up for me. She called back within 5 minutes saying she had managed to speak to someone who explained there was a glitch in the system but they promised to get it done before 4pm that day. Grace told me to call her back after 4pm to let her know what the progress was. She called me even before 4pm telling me that my BVN had been generated and she was sending me an email to confirm it right away. You should have seen the joy and happiness in me that afternoon. Grace had totally restored my trust in our Nigerian service providers, she was truly a young graceful lady. It is still good to know that despite what we hear and know about Nigeria and its Immigration and consular services, we still have a handful of genuine decent workers. Hats off to you dear Grace, may your path always be smooth. From a very happy customer, Mrs O

I’m from London but went to the Manchester Office because I needed an appointment asap.

I usually find appointments like this very stressful, but I was pleasantly surprised by how smooth and easy my appointment was.

This was all thanks to a lovely lady called Grace. She was very kind, professional, patient and helpful. The appointment couldn’t have gone any better.

OIS New York (for Nigerian visas) is unprofessional. The agent informed me that the Nigerian consulate would hold on to my passport until one week before my departure date and claimed this information was on the website (it's not). Since I'm not traveling to Nigeria directly from the US, this is not an option. He said I could get a business visa on arrival, but my children could not. He didn't even look at my paperwork before refusing to process my application. He did advise me to get a refund from Innovate, with a smirk on his face.

The man working in Rome is very slopy, rude, and obnoxious....he just wants you to be wrong, he is not even looking at your previous visas on your passport....he is not responding on the phone or email.

I had an excellent experience at OIS Atlanta with Susan Akerele, whose support was invaluable for my family and me throughout the visa application process. With her expertise and attentive guidance, she made sure we understood each step, offering personalized travel advice and answering all our questions with patience. Her deep knowledge and genuine care provided us with peace of mind, making our journey much smoother and stress-free.

I have heard so many negative comments about OIS service. I must admire I was worried. However, I had a situation where I was contacted by an automated number stating they were from immigration after my submission of an application form. I emailed all relevant services as I was worried about the strange call I received. Out of all the services I emailed, only OIS called me. They didn’t have to but they did. They were kind, reassuring and even gave me some advice. We eventually, worked out it was a scam. I wish all the other services were kind enough to even reply to the email. Thanks OIS for putting my mind at easy. Thank you to the kind man that called me. Wish I knew his name.

Despite bad reviews by word of mouth, I had a completely different experience, the security guard was very helpful and courteous and I was seen within minutes of arriving and was out in about 10 minutes contrary to most review if you have the correct requirements it will go as smooth as….

I've been trying to reach your New York office for several days to check the status of my Nigerian visa application, but no one has answered the phone, and the mailbox won't accept messages. How does offering a "Dedicated call center, expert help" benefit users of OIS services when such issues arise?

These people are thorough in their checks but the staff member that dealt with me confused certain documents. I hold a foreign passport with all rights in the UK. This copy was forwarded after my appointment. I paid £5 for a copy of my old passport that holds the ILR. (Visa page). Instead the security copied the front page and not the ILR visa page. l had to explain and prove myself over and over. That was on 24th May. 25th l had to send my ILR by email. 6th May I get a generated email to say l need to submit my immigration status in UK. Why soo long since 25th May? My flight is on Monday10th. I wrote an email and get no answers.

Do you people care at all??. I have only till 16th in Lagos. I believe the staff member that received my immigration status in an email. I think it did NOT get forwarded on time.

Honestly this is too much.

Please rectify your admin conduct in OIS London. No one needs to be made to look like a criminal with all documents intact.

Also, you people need to stop this nonsense of not picking calls or replying emails. Every customer is important. We aren't begging we are buying services and need prompt responses.

Mr Afredo was very helpful to me Amazing service,

OIS Services in Atlanta the young man working there is Arrogant obnoxious and rude. His customer skills were on a very low level. I have never met someone who disgusted me so bad. however, the young lady working that was nice but she was walking around like a puppy behind him. They need to get more matured people to work in this office. I think we all need to come together and contact the channel 2 news and have them do a report on this particular OIS office. The behavior of this worker will make people run from Nigeria instead of wanting to visit. though I’m sure he will reap what he sows.

I visited the OIS services location in Maryland. My experience was uneventful. The staff was efficient and the entire interview experience took less than an hour.

Now the problem, due to a problem at the embassy Visas were not mailed out in a timely manner. My Visa was approved on November 8, but I didn't receive it until December 7. There was no explanation as to it's late arrival. Several calls to the OIS office went unanswered and emails not returned. If OIS is supposed to be an information center, why are they not available to answer questions? Will people who's Visas were delayed get their 90 days extended? Seems unfair. This is my first Nigerian Visa and I am disappointed with this process.

The fellow at the Houston (9894 Bissonnet Street Suite 745) is a thief. He charges a processing fee of $55.00 for visa application, and provides a receipt that indicates a $0 processing fee. Why not post on the wall in the office that you charge a $55.00 processing fee? In addition, rather than post a list of the documents needed for processing a visa where everyone could see it, he tells you by mouth while ensuring he omits several things, so he could sell them to you. He uses your phone to take your picture and asks you to email it to him for a charge of $10 - cash only. He sells just about everything for cash including a forged letter of invitation. This is unbecoming. OIS Services claim to make processing easier, but they are complicating the process, and robbing clients who have no other choice but to go through their office.

Après avoir rempli le formulaire en ligne et pris un rdv pour le 17 octobre. Je me suis présentée rue P Valéry. Tout s'est bien passé ainsi que pour la personne devant moi. Personnel sympathique, pas plus de 45 mn d'attente.
Très agréablement surprise au vu des commentaires précédents

Appointment I made not until Nov, do decided to walk in to be sure I could get a visa in time. Arrived at 8:40, no one else there and didn't get seen until 9:50. The one worker present was doing other work and talking on the phone (personal phone calls included). So on top of eating an hour of my life which was expected, they didn't seem to have anyone waiting around for their appointment. Makes me think these appointments are trash and they space them so far out in order to computer you to walk in and post the extra fee.
I brought everything on the checklist, she didn't take half of it. Told me that my hotel reservation is invalid even though I'm traveling with another person also getting a visa today. The reservation has his name on it and it says 2 people, but because my name wasn't on it, you see some websites only let you put one name down, it wasn't my reservation. She initially wouldn't take the invitation letter but took it after she decided not to take my reservation. She said my application would be delayed probably bc the invitation didn't specify where I was staying. Didn't take my photos, so that's $20 down the toilet. If there are so many ifs and buts, STATE THESE ON YOUR CHECKLIST.

Worst service provider ever. What is the point having a phone number, where no one ever picks and your BOT continues telling to refer to useless website (of course customer calls you because website does not provide answer and you do not respond emails with appropriate info).
I was supposed to get my passport back on 07th Sep. It is 11th now. No news, nothing. I have a flight tomorrow early morning, which I am sure I will miss. They charge over 500 pounds for the visa on British passport (unbelievably high cost... the costliest visa ever on my passports), and not only not deliver it on time, but do not even bother to tell you the status of it. Why is Nigerian government using this useless mediator, and getting their name tarnished? I have been to Nigeria 19 times in the past 5 years... had multiple Nigerian visas issued to me - never been impressed with OIS services, but this time it really takes a mickey. What a disgrace of an agency. I will also write to Nigerian High Commission - this is unacceptable!

Amazing and helpful staff both in London and Dubai office! Been visiting for many years and always a great experience…

Don’t waste your time with these Ois services and Innovate1. Trying to get a refund on duplicate applications for me and my son (visa and passport) but there’s no contact number to reach the team nor Innovate1services, e-mails taking so long to get response from including time constraints. They blame it on Covid even in 2022, a total disgrace. Might as well have given a charity of my choice the £443.19p, rather than a poor system which isn’t working. Just don’t bother, they’re a waste, just as the country’s (Nigeria) system. I tried the international numbers on the FAQ’s, however to no avail. Pay them at your own risk…

Awful experience. Rather dubious cash in hand transactions without a receipt inside OIS agency. Check your receipts well as you will find the various £20 fees that you pay probably relate to the same service! £20 cash for a photocopy / £20 service fee/ £20 transaction fee / processing fee etc. Reading up on the owner of OIS in various articles, it doesn't surprise me...