Olive (England — not Melbourne, not Dublin) Reviews 

After admiring a dress on Olive's website, I ordered it, and was sad to find that instead of being flannel (as described) it was a thin cotton gauze. It pulled within minutes -- literally the moment I pulled it over my head. When I wrote to ask if they could replace the dress, they wrote a tart note back saying that the fault with the dress was my own, but I'd be welcome to purchase a second at 50% off. (So I'd end up with . . . one dress at 150% the cost of retail? No, thank you.) I thought, well, I should have listened to the TrustPilot reviews (which I'd read before ordering) -- but the dress was pretty, so I wore it a couple of times. Then I washed it. The instructions say you can wash it warm, but to be safe, I washed it cold and gentle, then went to hang it up on the line. When it came out of the machine, the bodice had pulled away from skirt in the wash -- a big wide rip! I wrote to them to ask if at this point I could return it, and received and *even saltier* no from them. It's the law in the UK that they have to accept return of shoddy goods, and that they have to pay for the cost of returning them; but they don't care one little bit. I'm disputing the charge with my credit card company, but it would have been so much easier if they'd just accepted a return and not also been rude. I often distrust reviews on sites like this one because I think, "Oh, who knows, maybe that person was having a bad day and something rubbed them the wrong way;" but I know I'm a reasonable person, and even was having a good day until I got a super rude (and also I think sort of illegal by UK retail law?) email back from this terrible, low-class company. Why are the prices so low? Because the manufacturing, as far as I can tell, is of very poor quality; and if you try to speak with them about that, you'll get sassed and insulted. I can't even call what they offer "customer service" because it's considerably more like customer abuse. I advise you to save your money and spend it at Toast, where the styles are similar, about twice as expensive, and of infinitely higher quality.

I placed a £287 order. They used a service which means Royal Mail can leave at your doorstep. So the package was stolen and they refused to help despite multiple orders. Absolutely disgraceful. filing a complaint with trading standards and my solicitor to make sure others don't suffer this and won't let it go. they wrote to me and said they've closed the case and cant help, they were very unhelpful and very rude. I would advise you not to place big orders incase the same happens to you YOU ARE NOT PROTECTED by any insurance!!!

I have bought 2 dresses from Olive, the first in May and the last one in July. The first dress I’ve worn quite a lot but it’s now falling to bits. Seams and buttonholes which began to fray are now very noticeable and loose threads appear every time I wear it. The second dress was purchased in July I bought for an occasion and it was about 4weeks before I wore it the first time the seams on one side began to unravel, loose threads everywhere, I wore it one further time and noticed that the seam had now become a hole, button holes fraying and hem just a mess of tangled threads. In a two month period the dress was unravelling on each occasion it was worn.
I contacted Olive clothing and in fairness they offered an “invisible repair” or a replacement but I no longer have any confidence in their products. I asked for a partial refund. I was entitled to a full refund because the garment was clearly faulty when sold, the dress was £69 plus postage, however I felt as I had worn the dress twice that was fair. They didn’t want to give me anything - in the end they gave me a paltry £34.50 no consultation, no negotiation in fact they blamed me for their poor quality item. In summary I’d say be very careful of this company, if you buy anything check over the quality thoroughly, check the seams and the stitching especially on the buttonholes and side seams.
Not a good experience I would never go near Olive clothing again.

Absolutely amazing customer service!! They have always got back to me quickly with any questions I have
I lost a ribbon that is part of a dress I bought from Olive. I contacted them asking if they had any spare ribbon or material I could have as I was so gutted I lost mine. I didn’t expect them to say yes but they did and went out of their way to contact the factory find o it where some surplus material was and then post it to me. I am so grateful. And to top it off they didn’t ask for any money not even postage. Thank you so so much Olive. You have gone above and beyond and I am so graceful for that!!!

I loved the designs on the website, and the clothes looked a lot better quality than actually arrived in my mail. Really disappointed, because the price was really high, so I was execting it to at least be decent quality.

I won't be buying here again, and would advice you to find another place to buy your clothes too.

I’ve always had a great experience with Olive. Their clothes are stylish and of high quality. Dispatch and delivery has always been quick, with lots of communication. Any time I’ve had to make a return I’ve been refunded promptly. I will definitely continue to shop with them! :)

Wildflower Printed Dress, beautiful dress but very cheap fabric and poorly made.

I bought a dress and the fabric started to tear apart after a couple of wears.
Then i contacted customer service, they sent me a new one but after only a couple of wears the same problem happened again....I contacted customer service again and got told

''This is a very popular style for us indeed, with no systemic reports of technical issues with the fabric. We've replaced this for you on one occasion in good faith, but unfortunately we wouldn't be able to support a second replacement.''

I don't want a replacement, i want a refund!!

Olive clothing is a very good brand, the quality of clothing is there and the delivery times are fast! Just the packaging could be better but otherwise everything is great!

Lovely unique silhouettes and good quality knits. I've found that most of the designs are flattering for petites, which can be hard to find.

Not true to size. I received a faulty item, refused refund. Quality does not match price. Price does not match quality. Never again.

Very happy with my order from Olive clothing. Recently purchased one pair of Twill Volk Trousers in Black, one Richard Work Jacket, one Oversized Boxy Tee in Clay and a black belt for work and couldn't be happier with what I received. The silhouettes are beautiful and the clothing quality is excellent. Olive's web team were attentive too, as apparently my address wasn't correctly added to their system, so I received an email asking for clarification and the problem was solved within 15 minutes. This was my first purchase from Olive, and after my experience I will be purchasing from them again in the future.

I read bad things about Olive’s customer service, but I had a disaster with a returns due to Royal Mail, and the person I spoke with was so kind and understanding. I was really stressing but they put me at ease and made it really easy for me to sort out.
Thank you to whoever I was speaking to!<3

Poor quality and first leggings that didn’t fit right that I have ever bought and I’m 5’5” 125lbs. I’m thinking this is stretchy material how could you mess up them fitting right? Contacted the company about poor quality and not fitting correctly. They responded with asking me to send pictures of product which I did. Then responded with wanting me to give the measurements of the pants. This was confusing to me since they make the product and you would think they would know measurements. Then received another email stating that they wouldn’t be able to give me a refund. Such a waste of time!!! I would give a zero if possible.

Stopped short of purchasing anything from Olive Clothing due to the lack of any sizing available for larger people. Pretty disappointing for a brand that seems to pride itself on having had 'a journey of discovery not dissimilar to many of our similarly socially conscious customers; starting from a desire to achieve uncompromising ethical standards'. Unfortunately the compromise seems to have been an embarassing lack of inclusivity and a social media campaign that literally only shows people between sizes 8 and 12.

The clothes are lovely and look like they do in the pictures and the quality seems good. The sizing is the big issue that would stop me from ordering again. I’ve bought 5 things from here and only kept 1, however the customer service has been good and the returns quick and easy, so it’s fine you don’t mind a few trips to the post office!

Beautiful clothes even if a little on the expensive side. Love the jumpers.
Be careful with sizing tend to be small fitting. I am a 10 and sone "one size" dresses too small which is a shame.

Would recommend definitely

I purchased a coat for my first Mother’s Day. I opened the box and was immediately disappointed! Fabric was paper thin and it looked like coat has been worn. Bright purple marker stains were very evident at most of the seams around the collar. It looked like coat was made without any care or attention to detail, marked with a purple marker / pen and sewn up leaving those purple stains on a nude light- coloured coat. Also, right sleeve had that same purple stain and a small superficial 1.5 cm long cut through the fabric. Seam around pockets was so badly stitched, I could see strings sticking out in several places. I wander how item like this could have passed a quality control.Coat looked like it was made by a child! I was very upset as it was insulting that someone hoped (who packed that item) that customer is stupid enough to not notice what state this coat is in. How could item like this be packed at all? The worst part is that after writing them all this (precisely what I wrote here, and yes I was upset and it was justified!), olive customer service got back to me saying that no one has ever complained about the quality of their items (lies as I found many very negative reviews on here alone). They shamed me for being upset about the coat by calling my complaint aggressive. Email was somehow insensitive, my feelings about this bad experience were dismissed. Yes, they were fast to reply, which is good. I sent that horrendous coat back and refund was fast as well. But customer service is rude as they were arguing with me and made me feel as if my complaint is inadequate. I have never ever received an item in such a bad state. Even Primark does better quality clothes. I mean it! Do not recommend it. Also, in today’s modern society that tries to be more inclusive, OLVIE discriminates women of a bigger size. I brought it to their attention and they have ignored it. They only sell clothes for women of size 8-10. I find it preposterous and not inclusive to other women who are of a bigger size. Stay away from this shop.

Love this website, the clothes are beautiful and shopping is incredibly fast with refunds for any returns within a couple of days. Can’t fault it only wish I could afford to buy it all!

For the price you are paying you would expect a quality that reflects it. But instead the clothes are made poorly using cheap material and with obvious flaws.

If you you want something that is going to last longer than 3 washes don't buy anything from here.

If you want something that isn't see through don't buy anything from here.

If you want value for money don't buy anything from here.

Also their claim for being conscious and sustainable seems dubious as none of their clothes have labels with any information. No idea what the cotton content is or where the clothes are made.

It's all just a con and don't bother wasting your time.

I’m a standard size 12 and ordered using the company’s guide but even the large was way too small on some items. I got a lovely jumper which is possibly even on the large side and a nice top but the dress skirt and jeans are all too small. It’s a real shame as they make some really pretty unusual clothes but I probably wouldn’t risk ordering from them again as the sizing is too weird.