Olive (England — not Melbourne, not Dublin) Reviews 

Love love love this brand, they deserve a much better reputation here than they get. I ordered a dress for an event and when the parcel was delayed by Royal Mail, I explained the situation to customer services and they just re-shipped a replacement by courier immediately, completely trusting me to return the first parcel when it arrived with me (which I did). Also the dress was perfect! Actually the quality was really, really good. What I especially noticed was the quality of the fabric. I'm sorry that some other people here are saying they've had a bad experience but I honestly wonder if they're talking about the right brand. 5 stars from me.

The item was ok, but didn't worth the price tbh for its quality. After deciding to return it, I realized there was not a clear point on their return page regarding the costs for return delivery. I asked them and they immediately responded. Turns out the customer has to pay them. Ha. Wouldn't order again.

I bought a shirt that after a couple of wears turned out to be faulty. When I messaged them to ask for a replacement or refund which legally they should have done, they offered me a 50% off my next purchase. If I use this voucher I would be paying 150% for one useable shirt. I challenged this and I was told that the 50% voucher was their final response. I will not be giving this company another penny and would urge other people not to either, absolute scammers!

I can’t believe that this company clearly think anyone larger than a size 14 is not worth a look. I love the styles but it’s not possible to get bigger than a 14 in mist things. Ridiculous given the number of 16 plus women on the planet

So overpriced and bad quality! Tried to return items which got lost in the mail despite using the label they provided and me having proof of sending and everything. Refused to give me a refund. Honestly would never shop here anyway after seeing the quality but even less so now the customer service has been so bad and I’m out £200!

Been an Olive Menswesar Customer since 2016:
Have previously loved their products, still have a black puffa jacket from 2016/17 going strong. Had some amazing woolen trousers, that were thick and lovely. They lasted a good 5 years before being worn, which is decent.

Anyway, whilst I still like the deisgns. I feel like this brand is completely over. The quality is unbelievably poor now, I've seen zips that half open by themselves in trousers (after several replacements, same issue, complete design failure!). I have seen pockets in nylon trousers designed so a phone for example, would fall out everytime you sit.

It is simply not what it once was, which is a shame. They must have started cutting costs after 2017/18 sometime? Very sad, I did love the brand.

One of the most creative and inspirational indi brands. Great quality clothing that's well designed and made to last. The delivery and customer services experience is excellent. I'm surprised that some people here feel so anti, because my experience as a regular customer for some years now is one of the best of all the brands I buy from.

Shocking quality especially for the price. Very poor scratchy materials on jumpers and so tiny! I’m a size 4 UK 5’3 and what was advertised on the model as a loose fitting jumper was practically cropped for me.

Nice knitwear but when they arrive they smell of damp mould…not just a faint whiff but they absolutely stink of it!!

Olive Clothing has the worst international customer service I have ever encountered. They violate the Consumer Rights Act by making you pay the return cost for faulty items. Furthermore when the topic is addressed they respond in an arrogant and rude manner knowing that you cannot do anything about this. The item literally fell apart right out of the package which is testimony to the crappy quality.

Meget tilfreds, har handlet derfra 2 gange, fin kvalitet og leveringen er også ok

I've ordered from olive twice now, and my experience has been quite good ! I have two midi skirts and a dress, and I feel that they are relatively good quality. They're very beautiful. I haven't noticed any faults after wearing one skirt quite frequently. The skirts are quite thin, but I don't mind this as they're not too heavy to wear and they're lined.

It is definetly expensive. It's quite hard to find this style of clothing sometimes though, so I don't mind paying a bit extra.

I think one issue is their sizing. I'm a UK 4/6 and around average height, so their clothes do fit me okay if not quite loosely. The skirts and dress fit me perfectly on length. The very limited size range is something they need to improve as it's important to be inclusive to a range of sizes.

They always deliver quickly, items are dispatched fast which is great ! Overall, I do think it is worth trying if you like their pieces ! 💌

Good menswear trousers but consistently out of sizes. Only ever have largest size in stock. Please stock more smaller sizes (28-30) !

Absolutely terrible service from Olive. I ordered a cardigan in the sale, upon receiving it I discovered the quality was quite bad- one of the pockets had a bad finish on the stitching and there were loose threads all over the garment. I was disappointed, as previously I'd had to get some trousers from Olive repaired too.

I emailed them requesting a repair or replacement, saying I couldn't accept the cardigan in that condition. I sent photos and a repair was agreed. A week later, I receive an automated email saying the cardigan had been returned and I was being refunded. I emailed Olive querying this, and received some really rude responses.

They replied saying "The pocket edging across all units of this style is the same, so with that noted an exchange was not set up on this occasion as we were aware this was an issue for you on the original garment." This was despite the fact that the pocket edging on the left pocket was different to the right pocket on my cardigan. But they didn't even tell me this before processing the return! I would have just got the cardigan repaired myself if I'd known they wouldn't repair it.

They invited me to re-buy the cardigan, but said that they wouldn't cover postage fees. I asked why they returned the cardigan despite me not requesting a return, and they said:

"In this ticket, we carried the following instruction from you:

'I really love this cardigan, but can’t accept it in this condition.'

On establishing that we could meet your expectations with either a repair or a replacement, we proceeded to issue a refund pursuant to your instructions."

Obviously this wasn't a return request, it didn't follow any of Olive's own return procedures, and they didn't give me the option to decide how I wanted to proceed, even though all they needed to do was send me an email.

I asked if they could waive the postage fee for me if I was to re-buy the cardigan, and they said:

"We've covered quite significant outbound and inbound postage costs for your account so far, having sent a total of 15 garments of which only one hasn't been party to a return. We wouldn't be able to add a further free shipping coupon in this case — the garment's already substantially in discount.

Apologies for any misunderstanding in this case — we felt your instructions were very clear."

I am disabled and need clothes to fit in a certain way- this, combined with their very inconsistent sizing is why I buy items from them which I then have to return, and should have absolutely no baring on the fact they returned the cardigan against my will. It very much seems that they knew I didn't request a return, but they processed one anyway because they didn't want to pay to send the cardigan back to me as a way to 'punish' me for my previous returns.

Absolutely shocking service. And when I replied to their email asking how to make a complaint about the service I received, they simply didn't reply!

Have been following Olive Clothing for years and always obsessed about their clothing. I finally ordered a linen blend dress which was on sale for 55 euros and I received what resembles a bed sheet. The quality is awful. It's hard to believe there's any linen in this dress at all? It's pretty shocking to think they would charge so much money for something of this quality - and I got the dress on sale!? Very disappointed.

I bought a pair of £60 cords- the most I’ve ever spent on clothing because I just got my first full time job after graduating and wanted to treat myself. I like them, although I wouldn’t say the fit is exactly like in the pictures. The worst thing is that, although I’ve only wore them a handful of times, the crotch area is completely worn down. Just don’t seem any better quality than trousers I could have bought for half the price from new look… oh well!

Worst customer service ever
I was charged in dollars and immediately emailed them to void my order (as they dont have a contact number!!!) and it took them more than 6 hours to see my email and apparently my order was dispatched so they couldn't void my orders! Something smells fishy here and definitely this guys are trying to steal your money. The only solution they've given me is to return the products once I receive them! I mean thanks a lot!

Recently placed an order which arrived on Friday. On Sunday afternoon I was confirmed to have covid. I emailed on Tuesday requesting an extended 14 day window to return the items as I’m now isolating. I was told the solution is to print the return label and request a collection from home. I find this incredibly irresponsible that a company is suggesting this.
It’s also beside the point as I do not have access to a printer in my home to print the return label (I usually use the shop across the road but as I’m isolating can’t do this). Still awaiting a response. To be honest I find the quality of clothes really hit and miss for the price and the returns process at the best of times to be very clunky but have given them a few chances. Coupled with this response I think I’ll give them a miss from now on.

Good quality and lovely designs.
Great customer service.
I love my sweatshirt!

Thank you Olive! +_+b

The package arrived on time. I ordered 1 pair of cuffed joggers in the black colourway and they look exactly as they did on the website. The material is comfortable and warm, also the measurements on the site were accurate. Will order again!