Olive (England — not Melbourne, not Dublin) Reviews 

Great customer service: item didn’t suit unfortunately but olive were happy to help with returning. Postal strikes delayed arrival and return, taking me outside the return window but olive were understanding and offered a full refund upon return. Thank you guys!!

Beware! Do not use this company!
I spent £177.00 for a pair of pyjamas and a dressing gown.
I then received a separate invoice from FedEx demanding I pay £48 duty on the goods I purchased from Le-Olive!
When I contact Le-Olive I was told it was in the T&Cs.
What a joke.

Totally fell for the photo, but material and make were awful. The dress looked as though it came from a market stall where it would have cost a third of the price. Allegedly the fabric was cotton flannel but it had neither softness nor warmth. And it was so poorly constructed.

The delivery and refund were prompt

The dress I bought looked good and fitted quite well even though it was a one size (I’m a 12). But the quality of the cloth was poor. It was costly and I would expect better quality for the price. And it should have had pockets!

I bought boucle jumper last year from Olive .. so loved red colour way.. so bought green again this year I love even more.. good quality and price ..
I might buy roll neck one soon!
Thank you Olive! ❤️

After reading some of the reviews I can't believe we're talking about the same company!!! Excellent customer service, as I forwarded a return for another company to them by mistake and they then posted on for me I was so grateful no quibble. They're clothes are good quality too and reasonably priced when you look at other companies who do similar contemporary styles, follow their guidelines on sizing. Alison

Beautiful design but sizing is really too narrow, too small . I was really disappointed .
And return is not free !

The quality of the shirt I got is terrible. I feel like I could have found something better at the thrift store. Believe everyone when they say their customer service is terrible because it’s true!!! I’ve been trying to get the return process going and I’ve been waiting days. Would absolutely never shop again.

A warning to all, items were stolen prior to delivery and Olive did nothing to help me, lost the item and the funds! Really awful customer services, will not be shopping with you again. "All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order." This was not yet delivered to a safe place, so I would thought consumer law would be on the side of the customer in this situation.

I was really excited to try this brand because the designs are super cute/pretty but none of the items I bought matched the quality I thought I'd be getting. Coat/shirts/vest/pullovers/etc--the quality was bad across the board. Very disappointed considering the prices. Giving it 2 stars because the fit/designs are good but the items are poor quality/not true to image.

I own two Olive items; a linen shirt and a cotton dress and they are two of my most favourite pieces of clothing. The shirt I got second hand off of eBay and the dress I bought directly from their site. Both are great quality and fit nicely, which I was nervous about because Olive is not exactly a size inclusive brand. That brings me to my main criticism, the “one size” approach of their clothes. It’s a brand for petite/slim people and slim people only. Some of their looser fitting clothes might fit up to a UK 14 or 16 at a push but they clarify that these will be a “tighter fit” than those shown on the models. Also, a lot of the one size items are never shown on a model at all and are pictured on the hanger. This is so useless because a model can at least give customers a rough framework for working out the shape and fit of a garment, whereas the hanger pictures tell us nothing, and when you’re investing this much money into your clothes it’d be nice to have an idea of whether they will fit nicely. In this sense buying from Olive is a gamble, although if they don’t fit you can obviously return them but it’s not the point. It’s disheartening to buy something for yourself, excited for it to arrive, only to try it on and see that you’re “too big” for Olive’s brand vision. One shirt I have in my wish list is listed to only fit a UK size 6 or 8, which is crazy! It’s a shame because I love the style and quality of Olive clothing, but its lack of inclusivity when it comes to sizing is a major letdown.

edit: good costumer service. they gave me a voucher worth the original price i paid for the pants!

original review: very bad quality. paid €99 for a pair of woolen pants i expected to last me years. after only one wear the pilling started. after about 30 more the crotch area is almost completely worn down. i'm so disappointed.

It looks like the prices are a bit higher for my seasonal jumpers this year. I don't think I'll be buying knits from anywhere else this winter though as prices in my other favourite brands seem to be going through the roof. I still have their boucle and Jane jumpers from two Christmases ago and they're still two of my favourite jumpers but I just love the khaki colour of the melange crew neck I've just added to my collection. I do hope the prices don't continue to creep up though.

Disgusting company. “One size” clothing that doesn’t fit if you’re over a size 10. Disgraceful that companies like this even exist in 2022.

Nothing that hasn’t already been noted here before. The designs are great, but very overpriced and the quality is poor. Customer service is also lacking. Plus, the women’s clothing is targeted towards a very narrow ideal of petite girls. If you’re happy to pay above the prices of Zara, H&M etc. for good quality and long lasting clothing, stick to COS and Arket. Far superior in every respect.

Still waiting for my refund for a package that has never been delivered. I ordered the post service made a mess out of it and never delivered. Olive refuses to cooperate, deliver the goods or refund me. It's a shame, they are a bunch of thieves.

Very poor quality. I bought two different dungarees and they both broke after one wear. The stitching attaching the straps to the back just fell apart. Extremely disappointing. Would not recommend!

I have also been a customer of them since 2016. Bought all sort of their clothes over the years, dresses, shirts, t-shirts, jumpers and a coat. I loved this brand's style and the quality was good. However, their price has gone up and the quality has gone downhill.

I recently bought their wildflower printed dress which I've been eyeing for some time. I followed the care label but it shrank terribly in the wash. The customer service was nice the first time. They send me a replacement and said that it could be the washing machine that used higher temperature than advertised.

For the replacement dress, I HAND-washed it with COLD water and laid it flat for it to air dry. The dress shrank almost 20cm in length. I complained my frustration to the customer service hoping that they would improve their quality. They said they had already replaced the dress once and blamed on the washing machine again. Excuse me?? What washing machine, my hands and a bowl of cold water? Let's be honest here, what would I want another replacement for? To watch it shrink again?

If you like their style, maybe choose the cotton ones. But I won't be their customer anymore.

Super overpriced for items that are slightly below the quality of H&M’s or Zara.

I started buying olive jumpers during the pandemic, but wasn't sure about the size of the dresses. I have a few now and they fit better than I expected, and I'm really happy with the look and feel. Sizing doesn't always feel consistent, but to be fair, refunds are quick and free.