Olive (England — not Melbourne, not Dublin) Reviews 

Scam!!!! I sent away for a Jean jacket and 3 weeks later I got a plastic ring so disappointed do not use this site!!

It’s was quick delivery with no hassle! Unbalanced crew neck jumper I got very soft and nice quality!

Très bonne surprise !
J'ai fait une commande ce mardi matin, et je viens de recevoir le colis le lendemain même, ce mercredi midi, alors qu'il vient du Royaume-Uni (et était distribué par FedEx qui peut parfois avoir beaucoup de problèmes...). Super article, qui me semble de bonne qualité.

Fantastic customer service. I had an issue that occurred with my order and they were quick to rectify for me and send me a replacement, even though they really didn’t actually have to!

I ordered the gingham dress from Olive, and also the dress was beautiful in itself. Finish wasn’t quite what I was expecting. I got in touch with Olive and I must say the customer service was fantastic and they arranged an exchange for me. it was quite honestly one of the easiest experiences I’ve had. Spicy say the second dress I received was perfect and much more fitting off the standard I expect from olive. I will definitely be shopping from them again.

Just received my order today and really disappointed. The dress I bought for £89 is poor quality, almost see through and not worth the money. This was not an impulse buy and thought it would be a good standard for the prices Olive clothing costs but definitely not. I will not be purchasing from this company again.

Great customer service! Thank you for sending a new item so quickly : )

very lovely and helpful staff!!! thank you

Had a missing package after sending a return via RoyalMail. My tracking code was not working, but I did have a reference image of giving the package over, as well as the label. The support team were so incredible and tracked the package from their side. They saw it had arrived at a go-between destination, and before even finding the missing package they have actioned an immediate return. Recommend recommend!

Olive's customer service are really good. They dealt really quickly and helpfully with my request and sorted it. The product itself was also lovely.

Great customer service, and good quality clothes. Appreciated the prompt replies to my query and support in returning items.

great customer service — replaced broken item timely w/ no hassle

My partner bought me a pair of trousers for Christmas and because it’s Christmas, he bought it in advance. The trousers didn’t fit me (cutting not so much the size) so he requested for a refund. ANY OTHER SHOP would have a longer return/refund policy as it is CHRISTMAS! Everyone buys at least 2 weeks in advance. But they said it’s past the return period which is only 2 weeks. We tried to explain and hope they’d understand but they issued a gift card and basically said we are doing you a favour. We wrote twice pleading as none of their clothes fit and what am I going to do with money sitting there. And the clothes aren’t exactly cheap!

So I do NOT recommend shopping here.

I’ve been a loyal customer for years. Their clothes are staples of my wardrobe and last well. Delivery is always fast. I had an issue with a dress before Christmas and they sent me a replacement straight away. Recommend.

An expensive dress I wore once....on the sofa, and found a hole in it. Because I had cut the tags off that morning, I was told no refund or replacement. I understand they have a policy etc but I'm gutted. I had hoped for this dress for months and I know I didn't tear it! Won't be ordering again or recommending.

Customer service is dreadful.
I strongly suspect my order was stolen by the delivery driver. I contacted Olive, hoping they would be at the very least sympathetic. However, their response was to teeter on the edge of calling me a liar- “Royal Mail’s tracking information is more robust”. “More robust”? Than what? A complaint from a now EX regular customer? Very sadly I won’t be shopping with Olive again, not because they didn’t replace my order, but because their attitude made me feel horrible and worthless as a customer.

DO NOT PURCHASE FROM THIS SITE
Aside from the quality being absolutely awful for this price point and the fits of the clothes being wildly inaccurate and way off any other clothing brand, where you will truly run into issues is with their bizarre returns policies and down right condescending customer service. My trousers that I ordered did not fit and the returns window had ended due to me being busy I could not make the window, after emailing they had granted me another 72 hours to return and I would receive store credit. Upon returning they had found a receipt in the pocket where it had fallen out of my wallet while trying on the trousers and testing the pocket depth. They had now started saying that due to this being in the extra granted time to return this was no longer acceptable (implying that if I had returned it in the time beforehand, this would all have been okay). They had ultimately changed their returns policy without telling me, conversing with them resulted in them sending the most contradictory messages that were truly bizzare.

Clothes don't fit unless you're a twig, and my return was refused. Guess I'll turn it into dishcloths. Never buying again. Really not worth the money to be treated this badly.

Toujours la même rengaine avec Olivemenswear.
Encaissement rapide mais livraison des plus chaotique.
Livraison avec signature sans possibilité de le faire livrer en point relais.
Dois-je poser une journée sans solde pour récupérer un colis ou bien prendre une semaine de vacances ?
Avant dernière commande, un manteau défectueux, je demande sagement que l’on m’envoie de nouveaux boutons + qu’un retour sec. Aucune réponse. Besoin de relancer pour obtenir une réponse. Plus d’un mois pour recevoir une lettre… VIDE !
Un manteau dans le placard jamais mis.

Ça commence à faire beaucoup !

Dois-je FUIR ??

Sizing was completely wrong and customer service awful. No refund or exchange offered. Will not be shopping here again.