Ordering from France, my parcels were held at customs. The customer service was really fast to answer to my complaints. They apologised and arranged a new shipping via FedEx priority that I receive... Toon meer
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Returns info straight forward online Already have the product codes stuck on original packaging . Bit of confusion with pay at post office with q r code or print off but all worked out ok .
As a size 12, I ordered these "one-size" clothes expecting them to fit as advertised, but they were far too tight and uncomfortable. In reality, this sizing is clearly meant for very petite frames.
Good things-shipped asap and Olive paid for duties, material feels like it will last forever and withstand anything (its potato sack material), and the high-low style is hard to come by. V cute sty... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the contemporary British brand Olive, retailing from oliveclothing.com. We are not related in any way to olivemelbourne.com or olivebennett.com. If your review relates to an experience with one of the above websites, please locate their own TrustPilot page to report your experience in the correct location.
Contactgegevens
Cheltenham, Verenigd Koninkrijk
- oliveclothing.com
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Terrible customer service
Terrible customer service
I got charged customs even though wasn’t clear would be charged from website. Won’t be ordering from again
OK place but gotta pay attention
Honestly, I like their designs, but they have many problems, so you really need to pay attentions when buying online, first of all a lot of times they charge overpriced amounts for clothing with poor materials, and a lot of their clothes are made out of Polyamide. Second, like many people mentioned already, the sizing can be questionable and confusing, their size L can range from 32 all the way to 36 for pants, which like why? just keep them consistent. But I had no problem with shipping to the US, and the item looks good, I would buy from them time to time but definitely not a store you can just buy without worrying about minor details of the clothes.
CATASTROPHIQUE
CATASTROPHIQUE.
J'ai payé un supplément pour être livré au plus vité. Au final, la commande n'est jamais arrivée, ils m'ont donc réorienté vers le transporteur, que j'ai contacté. Ce dernier a mené son enquête et n'a pas retrouvé mon colis. Ils m'ont ensuite demandé d'envoyer le résultat de l'enquête à Olive Clothing, ce que j'ai fait. Depuis, plus aucune réponse malgré plusieurs relances.
INACCEPTABLE.
Unprofessional
I ordered three different shirts from Oliveclothing and every single of them had loose buttons and threads and they were really poorly made, I have pictures. I paid over 140€ for my order and really expected decent quality from this store. I took pictures of all the products and sent them to customer service. "We’re truly sorry to hear that the items did not meet your expectations." "...That said, we understand that individual expectations can vary, and we appreciate you providing your perspective."
I received broken clothes that were literally bad quality and this company did not even offer a refund. This company does not take responsibility for the state of their products apparently and as a customer I am met with the "sorry that you felt that way". Kindly avoid this website. Their clothes are worse quality than fast fashion and so is customer service.
Ce site ne mérite pas une si mauvaise…
Ce site ne mérite pas une si mauvaise note, j'ai pris la livraison accéléré et j'ai reçu ma commande le lendemain, tout était conforme rien à dire.
Point de vue qualité il est encore trop tôt pour savoir j'ai pris un jean effet cuir qui m'a l'air parfait jusqu'à présent.
Poor quality
I bought a lovely gingham skirt from Olive, I was so pleased when it arrived, however after a couple of wears I noticed the seams were coming apart at the waistband. I sent it back for a replacement and one arrived quickly, however exactly the same thing has happened with the new skirt too. It's a gorgeous design but clearly badly made and poor quality. It's not cheap so I would expect better. I don't think the fact that the company only offer one size clothing can help. Such a shame, I won't buy from Olive again.

Antwoord van Olive (England — not Melbourne, not Dublin)
terrible sizing
I really like the designs however the sizing is completely wrong. What do you mean Large = 30" waist ? Just upsetting as I would literally buy so much from here however there's no sort of inclusive sizing across the website. - anything they have for size 14 - 16 is large and shapeless. A huge range of jumpers and thats all.
+++ on a top I liked it says 'this will not suit size 14 or 16' which is even more lovely!
Why bother even having a 14-16 option when you clearly don't believe it's worth catering for
Impressive
Their menswear collection is unique and the pieces are very well constructed, especially the shirts. The prices are fair and the products are shipped same-day. Highly recommend!
unexpected bad quality for that price
unexpected bad quality for that price. 15€ fee for sending the item back
Soon a month without getting my package
Well you could say its Fedex's fault and I agree somewhat, but sending packages that never gets delivered is still ridiculous.
I need Some help for my delivery
I need Some help for my delivery. The answer was quick and efficient. My parcel was replaced and i received very fast. The customer service is excellent.

Antwoord van Olive (England — not Melbourne, not Dublin)
Pretty disappointing for the price
Really liked the fact that the packaging was eco friendly and there was no plastic wrapping. However, a little disappointed in the product.
The shape of the hood is very pointy and not the most flattering and I originally intended to return it, but missed the returns window of 14 days. I assumed it would be 28 like most retailers but that was my mistake.
Additionally, I paid £109 for the item I bought (a coat) and for that price, expected great quality. Sadly, they seem to have cut a lot of corners with production and not created seams in some places, including in the pockets, where the lining is literally coming out.
Great experience!
Great customer service, and speedy delivery. The clothes are lovely and of a high quality! Will definitely be back ❤
It was a great opportunity to know…
It was a great opportunity to know Olive.
I just look around to our Most important day and I couldn't find suitable clothes..
but Olive it makes me fantastic!
the shipping is fast. and When I receive the items, I was more satisfied cuz it is the same image as the site.
They made me my day! I really appreciate it!
I have never been more disappointed by…
I have never been more disappointed by an item bought online. The Faye Ribboned Vest looks like it was literally made for babies. Don’t buy it unless you aren’t a size 4 or if you have anything more than an A cup.
Fraud!!
Fraud!!! The goods were never delivered and money started disappearing from my account!!!

Antwoord van Olive (England — not Melbourne, not Dublin)
i order two legging and sweatshirt sets…
i order two legging and sweatshirt sets paid for protected shipping and i got sent a red bit of string rope not happy this company is a scam do not buy from them !!!!!

Antwoord van Olive (England — not Melbourne, not Dublin)
My go-to trouser shop
I've been shopping with Olive now for over a year. I pretty much buy all my trousers from there now as the fit is perfect. The quality is great and well worth the money. The delivery and returns process is top tier.
I love Olive Clothing
I love Olive Clothing and had to write today on here as I LOVE my new purchase ! I’ve been shopping with them for many years and particularly in love with their jumper collection. Jumper made with reasonably sourced wool and easy comfortable designs yet very trendy. Olive despatched my order on the same day and it arrived on time - never fail! Love my new dress and the belt! ❤️ Thanks!
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