Having left a negative review after my first purchase didn't go to plan the seller reached out and I decided to reorder the navy gripper pilates socks on 12th October. I wasn't disappointed the socks... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The lights were broken and the quality is generic. It was some cheapy small string with only a few lights . I paid over $50 for a dream catcher falling apart. I wasn't going to write a review but I've... Toon meer
Bedrijf heeft geantwoord
Firstly what it represents is so important as an animal lover it breaks my heart to see Ill treated animals and stray starving animals. Buying the bracelets means I can help a little bit towards some... Toon meer
Bedrijf heeft geantwoord
Initially I had a problem with the item I bought and also with the delivery as they threw it over my fence and the item also got broken. But I was extremely happy with the customer service I receiv... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
427 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very amazing customer service
Very amazing customer service! Quick to respond!!
31 juli 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your kind words! 💙
We’re delighted to hear that you had a great experience with our customer service team. We always do our best to reply quickly and provide helpful support for our customers 😊
Your support means a lot to us, and we truly appreciate you choosing us. We look forward to serving you again in the future! ✨
Antwoord van Olivenorma
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a positive experience with our team. Providing prompt and helpful support is always our goal, and we truly appreciate your kind words and recognition.
Thank you for your trust and support. We look forward to serving you again in the future!
Tromperie sur la marchandise
L'article livré n'était pas du tout conforme à la description et de mauvaise qualité. Rien ne va, ni les formes ni les matériaux.
J'ai été remboursé.
17 juli 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Nous sommes désolés d'apprendre que le produit vous a déçu.
Nous tenons à préciser qu'après que vous nous avez contactés au sujet de ce problème, nous avons déjà apporté une solution et procédé à un remboursement intégral. De plus, il ne vous a pas été demandé de retourner l'article ; vous avez donc pu le conserver après avoir reçu le remboursement.
Nous mettons tout en œuvre pour répondre aux préoccupations de nos clients et proposer une solution équitable en cas de problème avec une commande. Nous vous remercions pour votre retour et espérons que vous comprenez que nous avons tout fait pour vous aider et résoudre la situation.
Merci. 💙
Absolut schlecht
Absolut schlecht, Bestellung wird anscheinend nur versendet wenn man mit rechtlichen Maßnahmen droht. Geld wird sofort kassiert, Produkt wird dann aber nicht weggeschickt!!
Absolut nicht zu empfehlen
17 juli 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung unzufrieden sind.
Wir möchten Sie darüber informieren, dass Ihre Bestellung bereits versandt wurde und die Sendungsverfolgungsnummer an die bei der Bestellung angegebene E-Mail-Adresse gesendet wurde. Bitte überprüfen Sie Ihren Posteingang sowie Ihren Spam- oder Junk-Ordner, falls die E-Mail dort gelandet ist.
Ihr Paket ist bereits auf dem Weg, und wir stehen Ihnen bei Fragen zum Versand jederzeit gerne zur Verfügung. Sollten Sie Bedenken haben oder die Sendungsverfolgungsinformationen nicht finden können, kontaktieren Sie uns bitte – wir helfen Ihnen gerne weiter.
Vielen Dank für Ihr Verständnis. 💙
Antwoord van Olivenorma
Thank you so much for your kind feedback! 💙
We’re delighted to hear that everything you’ve ordered has met your expectations 😊
Your continued support means a lot to us, and we’re grateful to have you as our customer. We look forward to bringing you more great products in the future! ✨
Antwoord van Olivenorma
Thank you so much for your feedback! 💙
We’re glad to hear that you’re happy with the product, pricing, and overall delivery experience 😊
Your support means a lot to us, and we truly appreciate you choosing us. We look forward to serving you again in the future! ✨
Antwoord van Olivenorma
Thank you so much for your kind words! 💙
We truly appreciate your support and encouragement. We’ll continue working hard to provide great products and service for our customers 😊
Thank you again for being part of our journey, and we hope to serve you again soon! ✨
Beautiful piece !!!
5 juni 2026
Antwoord van Olivenorma
Thank you so much for your lovely feedback! 💙
We’re delighted to hear that you love the piece 😊 Your support means a lot to us, and we hope it brings you lots of joy.
Thank you again for choosing us, and we look forward to serving you again in the future ✨
came quick,a good job thanks
5 juni 2026
Antwoord van Olivenorma
Thank you so much for your feedback 💙
We’re really happy to hear your order arrived quickly and that you’re satisfied with it 😊
We truly appreciate your support and hope to serve you again soon ✨
Updated review
Cute earrings, but they came bent.
Update 9/8/26- (changing my stars from 2 to 5) I had a great response from Olivenorma's customer service. They were very helpful in sending me a replacement set of earrings and were dedicated to correcting the problem.
4 juni 2026
Antwoord van Olivenorma
Thank you for your feedback, and we are sorry to hear that the earrings arrived bent.
To help us check this properly, could you please kindly send us a clear photo of the product you received?
Once we review the images, if we confirm it is a product or shipping issue on our side, we will be happy to offer a free replacement for you.
We appreciate your cooperation and look forward to resolving this for you quickly.
Truffatori!
Truffatori!! Un articolo è arrivato e al solo tocco le pietre si staccano, mentre l'altro articolo non è ancora arrivato dopo 2 mesi di attesa e non ti rispondono neanche alle mail. NON ACQUISTATE NULLA!!
17 april 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Grazie per il tuo feedback. Ci dispiace apprendere quanto accaduto e comprendiamo la tua frustrazione.
Vorremmo precisare che abbiamo già risposto alla tua email relativa a questo problema. È possibile che la nostra risposta sia finita nella cartella spam o posta indesiderata; ti invitiamo quindi a controllare anche lì.
Per quanto riguarda l'articolo da cui si sono staccate le pietre: qualora venisse confermato un difetto di qualità, ci assumeremo pienamente la responsabilità e saremo pronti a risolvere la situazione nel modo adeguato. Tuttavia, non possiamo procedere oltre senza un riscontro e una conferma da parte tua.
Riguardo al pacco mancante, possono verificarsi ritardi nelle spedizioni internazionali o problemi con il corriere; abbiamo quindi sempre bisogno di effettuare delle verifiche con il partner logistico prima di intraprendere un'azione definitiva.
Siamo sempre disponibili ad aiutare e a risolvere eventuali problemi reali, ma chiediamo la tua collaborazione per poterti assistere al meglio 💙
Excellent Customer Service
I received my package and when I opened it, there was no ring inside. I got in touch and they were great it sending me a new one which arrived really quickly. The original package had been tampered with on its way to me. I would certainly recommend due to their customer service and the quality of the ring. It's beautiful
25 juni 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your kind feedback 💙
We’re really sorry to hear that your original package arrived tampered with and the ring was missing, but we’re very glad our team was able to quickly resolve the issue and send you a replacement 😊
It means a lot to us that you’re happy with both the customer service and the quality of the ring. Your recommendation is truly appreciated, and we’re happy the final experience turned out well for you ✨
Thank you again for your support! 💍
Gorgeous bracelet and really happy with…
Gorgeous bracelet and really happy with my purchase
22 juni 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your lovely feedback 💙
We’re really happy to hear that you’re pleased with your bracelet and your purchase 😊✨
Your support means a lot to us, and we look forward to serving you again in the future! 💍
Antwoord van Olivenorma
Thank you so much for your lovely review! 💙
We’re so happy to hear that the bracelet was beautiful and that your mother loved it 😊 That truly means a lot to us!
We hope it made for a special gift, and we really appreciate your support. Looking forward to serving you again in the future! ✨
Very good customer service
Very good customer service. Very responsive and friendly.
12 juni 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your kind feedback! 💙
We’re truly happy to hear that you had a great experience with our customer service and found our team responsive and friendly 😊
Your support means a lot to us, and we’ll continue doing our best to provide excellent service. We look forward to serving you again soon! ✨
Product came quickly
Product came quickly, and was exactly as expected. Unfortunately it was too big, so the customer service team have assisted me in exchanging for a new one. The service has been outstanding 👌
5 juni 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your lovely feedback! 💙
We’re really happy to hear that your order arrived quickly and matched your expectations 😊 While we’re sorry the size wasn’t quite right, we’re glad our customer service team could help you with the exchange process smoothly.
Your kind words about our service truly mean a lot to us. Thank you for your patience and support—we hope your new item will be a perfect fit! 👌✨
Antwoord van Olivenorma
Thank you so much for your kind review! 💙
We’re so happy to hear that you found the ordering process easy and are pleased with the quality of your purchase. That’s exactly the experience we aim to provide!
We truly appreciate your support and look forward to serving you again soon 😊
Despite pretty rings the fact that the discount code…
Despite the fact that the discount code I was sent by you code didn’t work, ,I am delighted with my rings. They are very pretty and fit perfectly.
15 april 2026
Antwoord van Olivenorma
Thank you so much for your kind feedback! 💙
We’re delighted to hear that you love your rings and that they fit perfectly—that’s wonderful to know! ✨
We’re also sorry to hear that the discount code didn’t work as expected. We truly appreciate your understanding, and please feel free to contact our customer service team so we can check what happened and assist you further.
Thank you again for your support—we hope you continue to enjoy your beautiful rings! 💍😊
Outstanding service
Outstanding service! There was a small issue with the condition of the item delivered. When I raised this, I was super-impressed with how seriously they treated my concern. With no fuss, they professionally, respectfully and efficiently shipped another one free of charge that was even better than the original. I can't recommend them highly enough! A pleasure to deal with.
2 mei 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your wonderful feedback! 💙
We’re truly glad to hear that our team was able to resolve the issue quickly and professionally for you. Making things right in a smooth and respectful way is always our priority, and it’s great to know you were satisfied with the outcome.
We really appreciate your kind words and recommendation—it means a lot to us. We look forward to serving you again in the future! 😊
Scammers Poor quality products arriving…
Scammers Poor quality products arriving from China, terrible return policy(wonder why). They try to convince over and over again to keep their products, don't want returns, and once they approve the return, you have to pay and they don't give refund. Scammers.
1 april 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience.
We’d like to clarify a few important points:
Regarding returns, we do not refuse returns or avoid refunds. However, like many international retailers, returns are subject to our policy, which may require customers to cover return shipping costs, or in some cases, choose a more convenient resolution (such as partial refund or replacement). This is due to cross-border shipping and customs handling costs.
We also want to be clear that we never force customers to keep products. We always aim to offer solutions such as replacement, exchange, or refund depending on the situation and product condition.
That said, we are sorry if our communication felt repetitive or unhelpful—that is not our intention. We always try to find a fair resolution for both sides while following our policy.
If you would like, please share your order number so we can review your case again and see if there is anything further we can do to assist you.
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