Having left a negative review after my first purchase didn't go to plan the seller reached out and I decided to reorder the navy gripper pilates socks on 12th October. I wasn't disappointed the socks... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The lights were broken and the quality is generic. It was some cheapy small string with only a few lights . I paid over $50 for a dream catcher falling apart. I wasn't going to write a review but I've... Toon meer
Bedrijf heeft geantwoord
Firstly what it represents is so important as an animal lover it breaks my heart to see Ill treated animals and stray starving animals. Buying the bracelets means I can help a little bit towards some... Toon meer
Bedrijf heeft geantwoord
Initially I had a problem with the item I bought and also with the delivery as they threw it over my fence and the item also got broken. But I was extremely happy with the customer service I receiv... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
427 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Achtung: Retoure ist teuer, Versand nach China
Achtung:
es wird nicht erwähnt, dass alle Retouren nach China versandt werden müssen - auf Kosten des Käufers.
Das Porto plus Zoll ist sehr teuer und übersteigt oft die Kosten des Einkaufs.
Bitte übernehmen Sie sofort in Ihren Rücknahmerichtlinien diese Information!!
27 april 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit dem Rückgabeprozess unzufrieden waren.
Da wir ein internationales Unternehmen sind, werden Rücksendungen je nach Lagerbestand und Bearbeitungszentrum an das zuständige Rücksendezentrum geleitet. In einigen Fällen kann sich dieses außerhalb Europas befinden. Die Rücksendeadresse wird daher immer individuell durch unseren Kundenservice bestätigt.
Wir verstehen, dass Rücksendekosten ein wichtiger Punkt sind, und nehmen Ihren Hinweis sehr ernst. Transparente Informationen sind uns wichtig, daher geben wir Ihr Feedback an unser Team weiter, um unsere Rückgaberichtlinien klarer zu gestalten.
Bitte kontaktieren Sie uns direkt, falls Ihr Fall noch offen ist – wir prüfen gern, ob wir Ihnen mit einer alternativen Lösung entgegenkommen können.
A+ Business!!!
Super friendly and professional staff! They went above and beyond to make sure I was satisfied. Definitely worth 5 stars!
23 april 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your amazing review! 💙
We’re really happy to hear that our team could provide you with friendly and professional service, and that we were able to go above and beyond for you.
Your 5-star rating means a lot to us, and we truly appreciate your support. We look forward to serving you again soon! 😊
I like the quality of these meaningful…
I like the quality of these meaningful gifts. They are so beautiful to look at and to handle. I ordered three to begin with and was so impressed I ordered 3 more.
The gift boxes and packaging complete the items.
The price is very competitive and good value.
Ordered 8/1/26 and 15/4/26
8 januari 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your detailed and thoughtful review! 💙
We’re really happy to hear that you’re enjoying the quality and design of the products, and that they feel beautiful both to look at and to handle. It’s especially great to know that your first order impressed you enough to come back for more—that means a lot to us.
We’re also glad the gift packaging and boxes added to the overall experience, and that you find the value and pricing competitive.
Thank you again for your support and trust over multiple orders—we truly appreciate it! 💙
It came fast and delivered with care
15 maart 2026
Antwoord van Olivenorma
Thank you so much for your kind review!
We’re glad to hear your order arrived quickly and safely—that’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to serving you again soon! 💙
When hadnt received in few weeks i…
When hadnt received in few weeks i realised coming from china and took the shine off it...weel made and will wear just ashame its plastic and not real...will be being more careful with websites going forward
17 april 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for your feedback. We’re sorry to hear that the shipping time and product expectations affected your experience.
As our products are shipped internationally, delivery can sometimes take a bit longer depending on the destination. We always try to make this clear in our shipping information so customers know what to expect.
We’d be happy to check the exact material details for your specific order and clarify everything for you. Could you please share your order number with us?
Once we have it, we’ll review it and provide you with accurate information regarding the items.
Thank you!!
Thank you! The quality of the gifts in our games are exceptional! And so well packaged!
7 maart 2026
Antwoord van Olivenorma
Thank you so much for your kind words!! 😊
We’re thrilled to hear that you loved the gifts and packaging — we always try our best to make every detail special. 🎁✨
Your support truly means a lot to us. We hope you continue to enjoy everything, and we look forward to serving you again soon! 💖
Antwoord van Olivenorma
Thank you so much for your feedback! 😊
We're really happy to hear that you loved the ring. Your support means a lot to us, and we hope you continue to enjoy it.
We look forward to serving you again in the future! ✨
Very beautiful and sizes are exact.
The items I purchased are more beautiful than I expected and I am very prod to wear them. They are stunning. Thank you so much.
15 februari 2026
Antwoord van Olivenorma
Thank you so much for your lovely review! 😊
We’re truly happy to hear that the items are even more beautiful than you expected and that you’re proud to wear them. Your kind words mean a lot to us.
Thank you for your support, and we hope you continue to enjoy them! ✨
Great customer care and service
My first order didn't arrive but they were quick to fix the situation and come up with a new solution. I received my new order and it is absolutely gorgeous. I will definitely be buying from them again.
9 maart 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your kind review! 😊 We're thrilled to hear that our customer care team was able to resolve the issue promptly and that you’re happy with your order. It's great to know that you're loving your new items, and we truly appreciate your trust in us.
We look forward to serving you again soon! 💖
Besser nicht
Besser nicht. Ich habe ein Armband gekauft. Es entspricht weder in der Größe noch in den Farben der Darstellung im Shop. Für mich ist das eindeutige und bewusste Verbrauchertäuschung.
9 maart 2026
Review zonder uitnodiging
Antwoord van Olivenorma
vielen Dank für Ihr Feedback.
Es tut uns sehr leid zu hören, dass das Produkt Ihrer Meinung nach nicht der Darstellung im Shop entspricht. Könnten Sie uns bitte einige Fotos des erhaltenen Armbands sowie – falls möglich – ein Bild des SKU-Labels oder der Verpackung zusenden? So können wir den Fall schnell überprüfen und Ihnen eine passende Lösung anbieten.
Bitte machen Sie sich keine Sorgen – wir sind ein verantwortungsvoller Verkäufer und werden selbstverständlich sicherstellen, dass Ihnen kein Nachteil oder Verlust entsteht. Unser Ziel ist es immer, eine zufriedenstellende Lösung für unsere Kunden zu finden.
Vielen Dank für Ihre Unterstützung, und wir freuen uns auf Ihre Rückmeldung.
I couldn’t find my order
I couldn’t find my order, which I was told had been delivered, and after I contacted Olivenorma, they provided a photograph so I could quickly locate it. The t-shirt is exactly as described and a good quality.
6 maart 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for your kind feedback! 😊
We’re glad we could help you locate your package and that you’re happy with the quality of the T-shirt. Your satisfaction means a lot to us.
Thank you for your support, and we hope to serve you again in the future!
Viel zu lange Lieferzeit
Viel zu lange Lieferzeit, mittelmäßige Qualität, völlig überteuert. Finger weg!
8 maart 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit der Lieferzeit und dem Produkt nicht zufrieden waren.
Bitte teilen Sie uns Ihre Bestellnummer mit, damit wir Ihre Bestellung überprüfen und den Sachverhalt untersuchen können. Sobald wir die Informationen haben, helfen wir Ihnen gerne weiter und suchen nach einer Lösung.
Wir danken Ihnen für Ihre Geduld und freuen uns darauf, Ihnen helfen zu können.
They treat you as if you were an idiot!
So the website says it takes about 2 weeks for the item to be delivered to your house. A month passed by so I decided to contact them. They treated me as if I were stupid and as if I was trying to scam them. In the beginning of my email i sent them paypal receipt as a proof i have paid and told me i havent received any invoice or order number from them which was weird already a month ago. so they were treating me really badly and after 3 days of emailing they apologised and said that the item i ordered a month ago just left their warehouse NOW. to which i responded that i only contacted them cause i wanted a refund not for the item to be sent now and then i told them it would be fair if they gave me some discount on it. obviously no answer… now i keep trying to get my refund. i do not want to support something that deserves to be shut down.
8 maart 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
To help us properly review what happened, could you please provide your order number or any additional order details? In some cases, the email used for payment (for example through PayPal) may be different from the one used when placing the order, which can make it difficult for us to locate the order without more information.
Once we have the correct details, we will gladly check the situation and assist you with a suitable solution as soon as possible.
We appreciate your patience and look forward to resolving this for you.
It turned my finger green within days…
It turned my finger green within days and I cant wear it
7 februari 2026
Antwoord van Olivenorma
We’re very sorry to hear about this. To help us investigate and provide the best solution, could you please send us:
A clear photo of the ring
A photo showing the discoloration on your finger
A photo of the SKU label or packaging (if available)
Once we receive these, we’ll review the situation promptly and assist you with an appropriate solution.
The items I've gotten from you are well…
The items I've gotten from you are well packaged and of good quality.
30 januari 2026
Antwoord van Olivenorma
Thank you so much for your kind review! 😊
We’re really glad to hear that you’re happy with the packaging and quality of the items you received. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future! 💛
Ein sehr netter und zuvorzukommener…
Ein sehr netter und zuvorzukommener Kundenservice.
4 maart 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Vielen Dank für Ihre freundliche Bewertung! 😊
Es freut uns sehr zu hören, dass Sie mit unserem Kundenservice zufrieden sind. Wenn Sie in Zukunft Fragen haben oder Hilfe benötigen, können Sie uns jederzeit gerne kontaktieren. Wir sind immer für Sie da!
Terrible service
Terrible service. I ordered leaving plenty of time for the item to arrive, including the long shipping time and it still NEVER came in time. I still haven’t received my order and it’s been 25 days. I emailed and no one helped - the response was an apology but still no rush for my order to be sent.
2 maart 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
Due to the Chinese New Year holiday, our factory and warehouse were temporarily closed, which unfortunately affected the shipping schedule. As soon as operations resumed, we arranged for your order to be shipped as quickly as possible.
After the package was sent, you contacted us requesting a cancellation. We replied that we could assist with cancelling and issuing a refund, but we did not receive a further response from you to proceed with the request.
If you still need assistance, please feel free to contact us again. We will be more than happy to help resolve this for you. Thank you for your understanding.
Antwoord van Olivenorma
Thank you so much for your lovely feedback! 😊
We’re so happy to hear that your order arrived even earlier than expected — that’s always the best surprise! 🎉
It means a lot to us that everything went smoothly and that you’re satisfied with your experience. We truly appreciate your support and hope to serve you again soon! 💛
the rings that I ordered were not the…
the rings that I ordered were not the size I ordered
30 januari 2026
Antwoord van Olivenorma
Thank you for your feedback. We’re very sorry to hear that the rings you received were not the size you ordered.
We have sent you an email regarding this matter — could you please check your inbox (and spam folder just in case)?
To help us verify the issue as quickly as possible, we kindly ask that you provide:
A clear photo of the rings received
A photo of the SKU label on the packaging
Once we review the information, we will investigate immediately. Please do not worry — if the incorrect size was sent due to our error, we will take full responsibility and provide an appropriate solution.
We truly appreciate your cooperation and look forward to resolving this for you as soon as possible.
I would not recommend
I ordered a little crystal duck for my niece. On the website it said it came with a card with a thoughtful message and looked like a lovely item.
It has just arrived, not a quick delivery.
It was sellotaped in bubble wrap and in a jiffy bag, no sign of the card.
It is not at all what as it is depicted on the website in my view.
I wish I could post a picture to show everyone what I received.
The latest update to this is that after liaising with the company I agreed to keep the product if they sent me the little card to go with it , which explained the qualities of the duck and the benefits it should hopefully give. They asked me to remove/amend my review. I agreed to await the cards arrival as I accept mistakes can be made.
It is now the 5th of March and still no card. I have been asked to accept a 20% refund, which in order to save any further hassle I have accepted. I am told the delay is caused by the warehouse being closed for Chinese New Year. My niece's birthday has now passed!
I thought it was worth sharing my experience.
I try to be fair when putting a review on here so I will say that today I received a pretty little box with a card showing a lovely message. Whilst it is too late for my nieces birthday when I put it all together it will make a nice gift for someone.
19 februari 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for your detailed feedback, and we’re truly sorry for the inconvenience caused.
We understand how disappointing it must have been, especially as this was intended as a gift for your niece’s birthday. The delay in sending the card was due to the Chinese New Year holiday, during which our warehouse was temporarily closed, and we sincerely apologize for the impact this had on your experience.
We appreciate your patience and understanding in working with us on a solution, and we’re glad to hear that you have now received the box and card. Although it arrived later than expected, we hope it can still bring some joy as a gift.
Your feedback is very important to us, and we will continue to improve both our product presentation and delivery experience.
Thank you again for your understanding.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.