Having left a negative review after my first purchase didn't go to plan the seller reached out and I decided to reorder the navy gripper pilates socks on 12th October. I wasn't disappointed the socks... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The lights were broken and the quality is generic. It was some cheapy small string with only a few lights . I paid over $50 for a dream catcher falling apart. I wasn't going to write a review but I've... Toon meer
Bedrijf heeft geantwoord
Firstly what it represents is so important as an animal lover it breaks my heart to see Ill treated animals and stray starving animals. Buying the bracelets means I can help a little bit towards some... Toon meer
Bedrijf heeft geantwoord
Initially I had a problem with the item I bought and also with the delivery as they threw it over my fence and the item also got broken. But I was extremely happy with the customer service I receiv... Toon meer
Bedrijf heeft geantwoord
3,6
Gemiddeld
427 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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SCAM!
This company is such a scam. I placed my Christmas order (OND01766741) on 12/10/25 and it supposedly shipped on 12/15/25... FROM CHINA using a shipping company named JS. The tracking link they provided showed my order was received at JFK in NY City on 12/24/25. Since I live in NY State, I figured it would be delivered soon. On 1/3/26 I received an email asking me to provide a review of their product, only i hasn't received it yet. I emailed customer service and they told me shipping takes 7-20 days and that my order was "making is journey to me". After still not receiving my order, on 1/7/26 the tracking status said they had no record of my shipping number. Reached out to customer service AGAIN and they miraculously provided another link with a status that showed my order was now in Texas! I emailed customer service again with my frustration and letting them know that I knew this was a scam, that I am reporting them and wanted a full refund. They replied and offered me a measly 10% refund, such an insult! Additionally in the same response they told me my order is now with USPS but conveniently neglected to provide a tracking number. Pretty sketchy if you ask me. DO NOT DO BUSINESS WITH THIS COMPANY!!
9 januari 2026
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for sharing your feedback. We take all concerns seriously and would like to clarify the situation for transparency.
According to the official tracking information, your order was successfully delivered:
January 13, 2026 at 2:22 PM
Delivered to: Front Door / Porch
International shipments may show multiple tracking stages due to handover between logistics partners and USPS, which can sometimes appear confusing, but this does not indicate a scam. The package was ultimately delivered to the address provided with your order.
If you believe the package was misplaced after delivery (for example, taken from the porch), we recommend checking with household members or neighbors, or contacting your local USPS office for further assistance.
We have always responded to your inquiries and provided support based on the shipping status available at the time. Now that the order has been confirmed as delivered, we kindly ask that you update or reconsider your review to reflect the final outcome.
Should you still need assistance, our customer support team remains available to help.
Not vintage or Australian
I ordered "vintage" earrings and a necklace. Both are pretty, but are as vintage as a newly laid egg. The white metal is most definitely not silver. The earrings arrived on time, but I had to get in contact about the necklace which was never sent. They re-sent it and were fine about it. The items were well-packaged and were both sent from China. I had the impression when I ordered that it was an Australian company.
Updated review 04/02/26 - I was given a 10% discount for the items I ordered as they were not as advertised. I accept that they were not advertised as sterling silver, but I have reminded the company that "vintage" implies age and the items should have been advertised as "vintage style."
8 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear Shona
Thank you for sharing your feedback. We are glad to hear that your items arrived well-packaged and that our team was able to assist with the necklace.
Regarding the material, the products were never advertised as being made of pure silver. If you would like detailed information about the materials used, please feel free to contact us, and we would be happy to provide you with the relevant product details.
We appreciate your understanding and your support.
Ma commande n a jamais été reçu
Ma commande n a jamais été reçu, le service après vente m à envoyé un mail en me disant qu il me remboursait à moitié, que c était ça ou rien, ils ne m ont jamais remboursé! C était un cadeau pour Noël un attrape rêve. Je vous déconseille fortement ce site.de vrais escrocs.
A fuir ils ne sont pas correct
20 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Bonjour,
Nous sommes sincèrement désolés pour votre expérience et comprenons parfaitement votre mécontentement.
Après vérification, nous ne parvenons malheureusement pas à identifier votre dossier sans le numéro de commande. Afin de pouvoir examiner la situation précisément, pourriez-vous s’il vous plaît nous communiquer votre numéro de commande directement ici ou via notre service client ?
Dès réception de ces informations, nous ferons le nécessaire pour clarifier la situation et vous apporter une solution appropriée.
Asked customer service for information…
Asked customer service for information on how to return a ring I purchased; never received a response. This company is horrible and they are located
us.olivenorma
54-62 Lockhart Road
Wan Chai, HK ( HONG KONG )
30 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
We’re really sorry to hear about your experience, and we sincerely apologize if you felt ignored — that’s definitely not what we want for any customer.
Our customer service does reply to all return inquiries, but sometimes emails may not come through due to spam filters or an incorrect contact address. We truly apologize if this caused frustration.
To help you properly, could you please provide:
Your order number
The email address used to place the order
Once we have this information, we can immediately check your case and guide you through the return process according to our return policy.
For transparency, our official return and refund policy is clearly listed on our website, and we do support returns in accordance with those terms. We are not trying to avoid responsibility in any way — we just need the correct order details to proceed.
Please feel free to contact us again via our official support email, and kindly check your spam/junk folder as well. We will make sure to follow up properly and assist you as soon as possible.
Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.
Badly made product
I ordered a wand. I felt that the website had given the impression of a hand made wand. At $40 I was expecting a high quality product. What I received looks like cheap mass produced plastic, similar to those Harry Potter wands in toy shops but less neatly finished. TBF to the company I did receive the product in a timely fashion. However I feel ripped off.
31 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for taking the time to share your feedback. We are sorry to hear that the wand you received did not meet your expectations in terms of quality and finish.
Our wands are made based on the design and materials described on our website, and we would like to better understand the specific issue you experienced so we can review it internally and see how we may assist you further.
Could you please kindly provide a few clear photos of the wand you received, including the overall appearance and any areas you feel are poorly finished? This will help us accurately verify the situation and determine an appropriate solution.
We appreciate your cooperation and look forward to your reply.
I'm still waiting for a Christmas gift…
I'm still waiting for a Christmas gift for my wife and daughter...Ordered on December 9, 2025.
FOLLOWUP: Here's what's up....
Ordered 2 bracelets - a third one showed up on my order...(Have the email that shows 2.)
Tried calling them, their phone number is disconnected....
You decide if this is a company that you might want to work with 46% of reviews are 5 star AND 36% of their reviews are 1 star....
7 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
We’re very sorry for the delay and truly understand how disappointing this must be, especially when the order was meant as a Christmas gift.
Could you please share your order number with us? Once we have it, we’ll immediately check the shipping status for you and see how we can best assist.
We are a responsible seller and will definitely follow up on your order until this issue is clarified. We appreciate your patience and look forward to helping you resolve this as soon as possible.
Be willing to wait and wait and wait
It’s purposely not clear, but this company is located in another solar system. Do not order if you would like the item this decade. Do not be advertising Christmas gifts in the middle of December when you know there is absolutely no way they will arrive by Christmas.
24 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We do provide clear shipping timelines on our website, and you can check them here: https://www.olivenorma.com/pages/shipping-information
If you share your order number with us, we'd be happy to help you track your package and ensure it's on the way. We appreciate your patience and will do our best to resolve any concerns you have!
So impressive. Beautiful products. Amazing customer service
The items I ordered are absolutely beautiful. The customer service is the best I have ever experienced! So quick to respond. I could not have asked for more.
23 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your kind words! 💖
We’re truly happy to hear that you love the items and had such a great experience with our customer service. Your support and recognition mean a lot to our team, and it really motivates us to keep doing our best.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing us! ✨
I've enjoyed all my interactions with…
I've enjoyed all my interactions with you guys and the jewelry.You go the extra mile.Thank you and happy holidays ♥️🙏
20 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your kind words and support! 💖
We’re truly grateful for your trust and are delighted to hear that you’ve enjoyed both our jewelry and your experience with our team. Going the extra mile for our customers is always our goal, and your feedback means a lot to us.
Wishing you happy holidays filled with joy and warmth, and we look forward to serving you again soon! ✨🙏
Unsichere Rückerstattung mit hohen Kosten
Ich habe 4 Artikel Bestellt von denen ich nicht alle behalten wollte. Ich hätte die Wahre jetzt selbst versichert und mit Zollgebühren wieder nach China schicken müssen um mein Geld erstattet zu bekommen. Das wären 25,95€ die ich als Porto zahlen müsste. Dann kann ich mir aber nicht sicher sein das es dort ankommt und ich mein Geld zurück erhalte.
Hätte ich gewusst das die Wahre direkt aus China über mehrere Wochen braucht um geliefert zu werden hätte ich bei Ihnen nicht bestellt.
18 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Vielen Dank für Ihren Erfahrungsbericht. Es tut uns sehr leid, dass Ihre Erwartungen nicht erfüllt wurden.
Wir verstehen Ihre Bedenken hinsichtlich der Rücksendekosten und der Lieferzeit. Um Transparenz zu gewährleisten, weisen wir auf unserer Website ausdrücklich darauf hin, dass die Rücksendekosten vom Kunden zu tragen sind, wenn die Rückgabe auf persönlichen Präferenzen und nicht auf einem Produktmangel beruht.
Es ist uns jedoch stets ein Anliegen, unseren Kunden Unannehmlichkeiten oder Unsicherheiten zu bereiten. Wir sind stets bemüht, zu helfen und klar zu kommunizieren, und bedauern, falls Ihnen diese Information beim Kauf entgangen ist.
Sollten Sie weiterhin an einer Lösung interessiert sein, prüft unser Kundenservice-Team gerne Ihre Bestellung und sucht nach möglichen Lösungen im Rahmen unserer Richtlinien. Kontaktieren Sie uns bitte direkt – wir helfen Ihnen gerne weiter.
Vielen Dank für Ihr Feedback – es hilft uns, unseren Service und unsere Kommunikation zukünftig zu verbessern.
Drop shipping chinois honteux
Drop shipping chinois honteux
Aucun matériaux noble comme dans la description c'est du toc en plastique de mauvaise qualité. On paye 7euro de frais de port pour au final avoir 3 semaine d'attente. Pour du toc en plastique qui en plus arrive cassé car on a rien de mieux a faire que je jouer au football avec mes commandes l'état du carton était dans un état lamentable.
1 - on prend les clients pour des imbéciles
2 - on ment sur la qualité des produits et les matériaux utilisés
3 - le service de livraison est catastrophique
Cette entreprise mérite d'être rayer de la carte et est poursuivi en justice je pese mes mots
Joyeux Noël
19 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes, surtout en cette période de fêtes. Nous tenons à éviter toute mauvaise impression.
Concernant les matériaux de nos produits, nous nous efforçons de décrire chaque article avec la plus grande précision possible sur notre site web. Toutefois, la perception des matériaux et de la qualité peut varier, et nous regrettons que l'article reçu ne corresponde pas à vos attentes.
Pour ce qui est de la livraison, les expéditions internationales peuvent parfois subir des retards ou des problèmes de manutention indépendants de notre volonté. Cela dit, les articles sont toujours censés arriver en bon état, et nous sommes sincèrement désolés si votre colis est arrivé endommagé.
Nous aimerions examiner ce problème et voir comment nous pouvons vous aider. Si vous le souhaitez, veuillez contacter directement notre service client et nous envoyer des photos de l'article et de son emballage afin que nous puissions analyser la situation et vous proposer une solution adaptée.
Merci de nous avoir fait part de vos commentaires ; ils nous aident à nous améliorer. Nous vous souhaitons de joyeuses fêtes et espérons pouvoir trouver une solution ensemble.
Amazing quality and lighting fast…
Amazing quality and lighting fast delivery
17 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the quality and impressed by the fast delivery. Your support truly means a lot to us, and we look forward to serving you again soon. 😊
Paid for an order and not heard…
Paid for an order and not heard anything since 9 days contacted this company for a response and when my items will be dispatched and haven't received a response back ? Awful service and possibly been scammed .order no ##NUK5570 found the tracking its suck in an airport in China not moving for the last few days really people should be informed that the products come from China and may never get here or if they do it will be a month doing so 🙄
3 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear Customer,
Thank you for providing your order number. We sincerely apologize for any inconvenience caused.
We have already sent the full tracking details to the email address used when placing your order. If you do not see it in your inbox, please kindly check your spam or junk folder, as emails may occasionally be filtered there.
To ensure you receive future updates, please mark contact@mail.olivenorma.com
as “not spam.”
If you are still unable to locate the tracking information, please contact us directly via email and we will resend it immediately.
Please rest assured that we are a responsible seller, and we are here to assist you until your order is fully resolved.
Thank you for your patience and understanding.
Excellent service and and good quality gifts
Would definitely recommend this company as the Items are so beautiful and definitely worth the money
10 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you so much for your kind review! We are delighted to hear that you received excellent service and that you’re happy with the quality of our gifts. It means a lot to us that you find the items beautiful and worth the money.
We truly appreciate your recommendation and look forward to serving you again in the future!
Produits Temu / AliExpress
Produits Temu / AliExpress, mais nom du site et prix changent
(La qualité non)
10 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Thank you for your feedback. We would like to clarify that we do not source our products from Temu or AliExpress. All items are selected, inspected, and shipped directly from our own partnered suppliers to ensure quality and consistency.
If you have any concerns about the specific item you received, please share your order number with us. Our team will be happy to assist you and provide a suitable solution.
Thank you for giving us the chance to help.
Be patient
It took a while to get there but it was very beautiful just like I imagined and my granddaughter absolutely loves it
9 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
I'm so glad to hear that your granddaughter loved it! 😊 Sometimes the wait can feel long, but it’s always great when the product exceeds expectations. Thanks for sharing your experience!
ZERO and FIVE makes THREE
Product is not like the description.
Text description says hand made in India.
What arrived is plastic mould with resin and comes from China.
I would not recommend this particular product (octopus), however they did reach out and offer a full refund without issue, which I appreciate.
So product ZERO.
Customer Service FIVE.
Generous final score THREE.
9 december 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear Customer,
Thank you very much for taking the time to update your review and for acknowledging our customer service. We truly appreciate your fairness.
We are very sorry that the product you received did not meet your expectations. This was never our intention, and we understand how disappointing that must have felt. As mentioned, we have already processed the full refund according to your request, and we sincerely hope this helps make up for the negative experience.
Thank you again for your honest feedback. It helps us improve both our products and our service.
If we could give it a zero we would
If we could give it a zero we would, and no way of getting a refund either absolutely disgusting taking people's money before Christmas.
It will be a full month in two weeks definitely disgusted with this company.
16 november 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer,
We’re truly sorry to hear about your experience, and we completely understand how frustrating delays can be—especially during the busy holiday season.
We’d really like to help resolve this for you. Could you please share your order number with us? Once we have it, our team can immediately check the shipping status or arrange a solution for you, including a refund if the package is confirmed lost.
We never want any customer to feel ignored, and we will do our best to make this right for you.
Thank you for giving us the chance to assist.
I got my engagement rings from…
I got my engagement rings from olivenorma, and they looked beautiful! Then I wore it for a couple of days or so and it began to turn my finger green and tarnish! Unbelievable. Now I have to go and purchase rings elsewhere so I can have a nice engagement ring
6 november 2025
Review zonder uitnodiging
Antwoord van Olivenorma
Dear customer,
We’re sorry to hear about your experience. To maintain the color and quality of any jewelry, we always recommend removing it before showering, sleeping, washing hands, or contact with water, oil, soap, detergents, or sweat, as these factors can accelerate tarnishing.
Could you please provide us with your order number and a photo of the item and the issue?
We would like to verify this for you and assist you with the best solution.
We’re here to help.
Antwoord van Olivenorma
Dear customer,
Thank you so much for your kind words! We’re thrilled to hear that you love your gems. 💎 Your support means a lot to us, and we look forward to serving you again soon!
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