Already loving Omnisend way better than the other email platforms out there. Very kind. Very quick in response. Love the interface.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Super quick and knowledgable in helping me assist my issue. It's rare that conversations with customer help get resolved this quickly IMO. Really appreciate y'all!
Bedrijf heeft geantwoord
Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Toon meer
Bedrijf heeft geantwoord
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Contactgegevens
Saint Katharine's Way 1, E1W 1YL, London, Verenigd Koninkrijk
- support@omnisend.com
- omnisend.com
4,4
Uitstekend
475 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Got some problems with our email…
Got some problems with our email contact lists but the support was really few clicks away and even on Sunday! Explanation was detailed and they helped very quickly resolving the matter. Omnisend is great but even the greatest product becomes useless if you do not get the support you need when you need it. In case of Omnisend our experience has always been exceptional! Thumbs up!
16 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing your experience. We’re glad our support team was able to help you resolve the contact list issue quickly — even on a Sunday. Reliable, timely assistance is a priority for us, and we’re grateful to hear it’s made a difference for you.
Great tool with amazing customer…
Great tool with amazing customer support. Loyalt customer for 6 years
15 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback — and for being with us for six years. We’re glad Omnisend continues to support your goals and that our customer support team has been helpful along the way.
We recently run into an issue with a…
We recently run into an issue with a disgruntled employee erasing all our planned campaigns for black friday. Omnisend were great in supporting us in proving what happened and then in recovering the campaigns. Honestly stellar stuff. Thanks guys!
13 november 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing this experience with us. We’re really glad the team could step in quickly, help clarify what happened, and get your Black Friday campaigns restored without losing momentum. Situations like that are never easy, and we appreciate you trusting us to support you through it. We’re here to make sure your marketing keeps moving forward, even when surprises pop up.
Antwoord van Omnisend
Thank you for the great feedback! We’re glad our team could assist quickly and effectively — fast, reliable support is one of our top priorities.
By far the worst customer service i…
By far the worst customer service i received from them and their partners. We had to wait for over 7 months of agonising emails and our business was put on hold because of the intergration not been done. We were refeered by them to email Postman and shaun their director has kept pushing aside the project. we even sent numerouse complaints to their support@omnisend plartform and they simplly refused to assisst us.!!!!!! dont trust Email-Postman.uk and dont trust omnisend to handle their customers
27 februari 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear that our agency partner did not meet your expectations and completely understand how frustrating this situation must have been for your business.
Please kindly note that our Partnerships team took your feedback very seriously. We’ve been in close correspondence with the agency you worked with, and we understand that the agency has already communicated that they’re unable to continue assisting you with resolving these challenges. To ensure you receive the support you need, our Partnership Manager has reached out and offered to connect you with another certified agency partner who can fully assist you in getting everything back on track.
From the technical side, it appears that your current setup is configured as a Shopify connection, which could explain the “API failed” errors you’ve been experiencing. Our Support team has already shared the steps required to resolve this issue, and we remain happy to collaborate further to ensure a smooth resolution and improved experience going forward.
customer support solved my issue
25 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback. We’re committed to fast, effective support so you can stay focused on what matters most. We’re glad we could resolve your issue quickly!
Very responsive and helpful in…
Very responsive and helpful in resolving my queries.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback. We’re committed to providing timely, helpful support so you can stay focused on growing your business.
My integration stopped working and…
** Edited**
My integration stopped working and getting support from OmniSend it very delayed. They take forever to get back to us.
I was facing an issue that in the end wasn't OmniSend but an issue with my host provider.
I love their service I just wish their support was more responsive.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for updating your review — we truly appreciate your honesty. We’re really sorry our support response time didn’t meet your expectations. When an issue involves a third-party provider, it can add extra layers to the troubleshooting, and unfortunately, that sometimes means delays. Still, we know how important timely support is, and we’re actively working to improve that experience. We’re glad to hear you love the service, and we’ll continue doing our part to support your success, every step of the way.
You couldn't ask for better customer support
Omnisend customer service is always excellent. The bot gives clear instructions on basic 'how-to' queries (unlike so many of them), but there is never a problem getting through to a real person.
The team go to every length to assist you, even with things that are technically not their problem.
It's an easy-to-use platform if you have never done email marketing before and very good value.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
“You couldn’t ask for better customer support” — that’s the highest compliment we could hope for. Thank you! We’re glad to know both our support team and platform are helping you grow your marketing confidently and efficiently. Our goal is to make every step feel effortless, so you can focus on building your business while we handle the tech side.
They really help to make a smooth…
They really help to make a smooth transition. Denize and Alyssa are AMAZING!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind words! We’re thrilled Deniz and Alyssa made your transition seamless. Delivering great support during every step of the transition is something we take seriously, and we appreciate you recognizing our efforts.
Omnisend is a big NO for me!
I've tried to use their services, but unfortunately, it was a waste of time; this service is not as good as it seems. I prefer Sendvio instead, especially for my Shopify shop. Omnisend is a big NO for me!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Omnisend didn’t meet your expectations and completely understand how disappointing that can feel after giving the platform a try.
We’d truly appreciate the opportunity to better understand which areas of the product or experience fell short of what you were looking for, and how we might improve. Your perspective is incredibly valuable to us, as it helps us continue enhancing both our product and support experience.
Please don’t hesitate to reach out to our team via in-app chat or by email at support@omnisend.com. We’d genuinely value the chance to learn more about your experience and hopefully turn it around.
First time using support
First time using support, almost immediate response and resolution with in minutes! Great
9 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Delighted to hear your first support experience was quick and effective. We’re always working to make sure every customer feels supported and confident in using Omnisend from the very first interaction.
When I started using Omnisend with my…
I started using Omnisend with my new Shopify AI website and was impressed from the start — I even gave them 5 stars. Today, I had my first real issue, and something amazing happened. The support team didn’t give up on me. Sanya went above and beyond to help and make sure I was happy. I’m very satisfied and pleasantly surprised by how everything turned out. They truly care about their customers.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for updating your review and sharing your experience. We’re truly glad that Sanya was able to turn things around, resolve the issue, and make sure you felt fully supported. Hearing that your experience improved means a lot to us — that’s exactly what we aim for when challenges arise. Our goal is always to help our customers succeed and build lasting trust through genuine care and transparency. We’re grateful for your confidence in Omnisend and thrilled to have you with us.
I’ve been using Omnisend for about a…
I’ve been using Omnisend for about a year, and honestly, I strongly advise against it. Out of the blue, they discontinued WooCommerce support without any clear communication. When I tried reconnecting, I kept getting errors and contacted their customer support — which turned out to be an absolute disaster.
We were in touch for over a week. Different agents kept rotating in the same chat, asking me the same questions again and again. One of them (Maria) told me to disable automations inside Omnisend and then completely disappeared — now my automations cannot even be reactivated, leaving my email flows broken.
Other agents repeatedly suggested the same “solution”: disable Jetpack, which is a critical plugin for WordPress. After involving WordPress support to disable/re-enable Jetpack, my WooCommerce settings got corrupted — I now need to reinstall WooCommerce payments, shipping, and more. Despite all this, Omnisend still throws the same connection error.
The worst part is that the Omnisend team clearly does not understand their own product, nor how WooCommerce actually works. They wasted my time, broke my site’s setup, and never fixed the original issue. Extremely unprofessional and unreliable.
If you’re on WooCommerce or WordPress, avoid Omnisend at all costs.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must have been — especially after investing time and effort into setting everything up.
After reviewing the case, our team found that the potential issue might be caused by your store’s API rate-limiting requests (429 - Too Many Requests), which prevented Omnisend from maintaining a stable connection. While your credentials were correct, the store’s system was temporarily blocking further requests to avoid overload. This is why reconnecting resulted in recurring errors.
We realize how disruptive this situation was for your business and regret that it led to temporarily paused workflows. Our team has shared a few potential next steps with you directly in the ongoing communication, and we’d be happy to continue working with you or your developer to get your connection restored.
We appreciate your patience throughout this process and remain committed to helping you get things back on track.
Update: The issue appeared to be related to hosting provider limitations on the /wp-json/wc/v3/ endpoint. After collaborating with the hosting provider, we made the necessary adjustments on their side to ensure Omnisend requests are processed successfully. According to the latest logs, 429 errors are no longer occurring, and the issue has been fully resolved.
Schnelle Hilfe über den Chat- Support
Schnelle Hilfe über den Chat- Support. Gute Angebote und Einstellungsmöglichkeiten.
19 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Vielen Dank für Ihre Bewertung. It’s great to hear our chat support provided quick help and that you’re making the most of our features and offers. Your success is what we always strive to support.
Problem after problem with this…
Problem after problem with this provider for our email marketing.
Stores shut down on a number of occasions, then brought online, then shut down again.
Never an answer as to why, or any guidance on anything that needs to be changed. Support may as well not reply, when they do it's just copy paste messages with zero actual assistance.
Chose a different provider.
16 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all our users operate in line with industry standards and regulations. This is an integral part of maintaining a safe and effective email marketing environment for everyone.
When accounts are found to be in violation of this policy, our Compliance team is required to take action, which may include account suspension. While we’re unable to share specific details regarding individual evaluations, we hope the information outlined in our Anti-Spam Policy helps provide clarity on how these decisions are made.
Our anti-spam policy can be found here: https://www.omnisend.com/anti-spam/
I am new to omnisend
I am new to omnisend, and although I am still setting up my store the layout and usability for a startup such as myself is much appreciated and I can see we will grow with omnisend helping us to get there.
16 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Welcome aboard! We’re so excited to be part of your journey from day one. We’re glad the platform’s layout and usability are already making a difference. As your business grows, we’re committed to being a reliable partner in helping you reach your customers and drive results.
Great support -Thanks Burak!
9 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback! We’re thrilled Burak could support you so well — our goal is always to take care of the heavy lifting so you can focus on what matters most.
Asistencia muy eficiente por parte de Maria
Asistencia muy eficiente por parte de Maria, que ha ayudado a resolver varias dudas que tenía. Un 10 en atención y paciencia!
6 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
¡Muchas gracias por compartir tu experiencia! We’re delighted to hear Maria was able to support you with patience and efficiency. It’s wonderful to know our team is helping you feel confident using Omnisend. We’ll be here anytime you need us.
Had trouble connecting my big cartel…
Had trouble connecting my big cartel store and they gave personalized and prompt attention. They system was quick to get from automated support to human help. This meant alot to me. Recommend.
4 september 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing your experience. We’re glad our support team could provide quick, personalized assistance to get your Big Cartel store connected. Your recommendation means a great deal to us.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.