Omnisend Reviews 476

Had trouble connecting my big cartel store and they gave personalized and prompt attention. They system was quick to get from automated support to human help. This meant alot to me. Recommend.

Great better than Klaviyo in my opinion

We are in a middle of moving our store from WC to Shopify, and just wanted to give a shoutout to the Omnisend support team. We had a bunch of questions and concerns before starting, but they walked us through everything and made the re-integration part smooth and less stressful than we expected.

We run a mid-sized home decor store online, think candles, rugs, furniture bits, that sort of thing. We've been using Omnisend for 2 years now and honestly, it just works. Setup wasn't a big pain those days, it seems even easier to setup now a days. The support was helpful whenever we had questions or issues. We are seeing real results without having to overthink email marketing. As a mid-sized business juggling way to many tools, this one actually made life easier.

Honestly just needed something simple to send a few promos, ended up sticking with it. Easy to use, does what I need, and doesn't make me want to throw my laptop. Only thing I would ask for is better mobile editing, but everything else works just as expected.

I had some trouble setting up an automation that sends emails in the recipient's language based on their country. I'm not very tech savvy so it felt a bit overwhelming at first. The customer support team was helpful, they even made some changes for me directly, which saved me time. Most of the time, I've reached out for help, I've had a really solid support. Thanks!

I have an account with Omnisend. Their representative emailed me from official email address saying I will not be charged for unsubscribed contacts.
My total email contacts are 4600. My subscrbed contacts were little over 3200 when I subscribed. They billed me for 3500 contacts.
Now after a week they blocked me to send campaign saying my unique contacts are 3502. Even today total subscribed emails are 3240. Their AI gave me generic response. When I got connected to customer service person, she also gave me generic response. She ignored the snapshots I sent about email proof, the screenshot of my live account and questions related to it. Instead, she replied like good news more contacts more customers, suggested to delete inactive customer to reduce billing and also mentioned that billing plans are determined basis both subscribed and unsubscribed contacted. Till now she had already ignored my screenshots and messages. I did share again then no response.

Great service, I want some DNS setting and Ominsend did not spare a moment in responding to my issue.
I Suggest Ominsend service for sending email campaigns.

Great platform for small businesses. Weve been using Omnisend now for almost 2 years and are very happy with the platform. Although it could use some more multilingual support, the overal experience is excellent! Highly recommended.

By far the best email/marketing automation software I've used (and I've tried a lot). They also have a free tier which is incredible and essential for small businesses that are just starting! The only reason I gave it 4 stars is because it's a bit of a smaller company (compared to something like mailchimp), so for some things I have to program an automation through make.com or zapier, but I don't mind too much!

It's really easy to connect this email marketing app with Woocommerce, and also simple to set up automations that run when something happens in Woocommerce. I really love the dynamic discount codes feature in Omnisend, discount codes we send in newsletter and automated emails are created automatically - unique for each customer. Only thing I would love to see is an option to preview product images right in the customer's inbox so they see them before even opening the email.

We have been using Omnisend for over three years now. Customer service has always been superb, very responsive, and patient.
A very good platform!

I'm on the free trial and honestly, I'm impressed. I'm not exactly tech-savvy, and I had paid quite a bit to get workflows set up on Yotpo. With Omnisend? Setting up workflows wasn't a huge challenge, felt like something I can actually do myself. No stress, one quick support ticket and done.

Just starting our e-commerce journey, and Omnisend program and videos have made it so easy—100% recommendation of this program.

As someone just getting started with email marketing, it wasn't easy at first to figure out how to set everything up properly for my store. But your video guides and knowledge base were incredibly helpful, especially when it comes to setting up automations. The built-in presets are very solid, which made things easier.
One thing that would really help small businesses like ours would be the option to automatically redirect replies to different mailbox instead of the default sender email address. That would make things smoother for our store.
S. Wurc

Special thanks to Emna from Support. She saved me a lot of time. Initially i asked the AI and the AI just talked some bullshits. The most rite thing that AI did is to help me transfer ro Emna.

Emna explained things in the most simplist way. seems like it still has a lot of distance for AI to replace human

We recently migrated from Klaviyo to Omnisend, and Deniz made what could have been a stressful transition absolutely seamless. From day one, he guided us through every step of the journey with patience and expertise.

What impressed me most was his proactive approach - he didn't just answer our questions, he anticipated potential issues and helped us solve them before they became problems. His responses were the perfect balance of comprehensive detail when needed and straight-to-the-point clarity when we just needed quick answers.

Deniz went above and beyond in setting up our account properly and ensuring we understood all the features that would benefit our business. His support turned what I expected to be a complicated migration into a smooth, stress-free experience.

After much research I decided to move my email marketing, after 7 years with Mailchimp, to Omnisend. It promised so much, especially it's strong integration and powerful tools for Shopify. THIS PLATFORM DOES NOT FULLY INTEGRATE WITH SHOPIFY. I spent DAYS and DAYS and DAYS creating all my automated flows, only to realise that Omnisend hadn't sync'd my customer order data fully. I have customers who have ordered 22 times in Shopify, only showing 3 in Omnisend, I have customers who have ordered 15 times in Shopify only showing 1 in Omnisend - every customer I have looked into does not show the correct order number, so this means ALL my segments and triggers DO NOT WORK correctly. I have spent HOURS and HOURS and HOURS on the Omnisend live chat, i've spoken to 6 or 7 different people, who all took my on a wild goose chase making changes to my segment and email triggers, even though I mentioned several times that I didn't see what difference this would make if the actual order data wasn't correct. I was dismissed, and as they are 'experts' went along with all the changes they progressively asked me to make, and guess what, NONE OF IT WORKED because the customer order data isn't correct!!! It's been passed to technical teams, developers, etc and still it's not correct. I've paid for my membership for 3 months upfront (as a small business this is a lot!), I emailed them separately begging for help over a week ago and have had no reply, and now my live chat contact has gone quiet. I'm behind in all areas of my business as this has taken up so much of my time - JUST AVOID.

Good platform for everything email marketing. Support was lightning fast and helpful, they even reached out before I asked for help!

Awesome email marketing platform - great tools, nice UX, good pricing and fantastic support. I had requested a new feature and they reached back out to me once it was released. They have crazy good support, which makes using their product a breeze.

We were using Mailchimp before but their automation just wasn't enough for us and we love the features Omnisend offers.