Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... Toon meer
Bedrijf heeft geantwoord
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Toon meer
Bedrijf heeft geantwoord
Already loving Omnisend way better than the other email platforms out there. Very kind. Very quick in response. Love the interface.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Contactgegevens
Saint Katharine's Way 1, E1W 1YL, London, Verenigd Koninkrijk
- support@omnisend.com
- omnisend.com
4,4
Uitstekend
476 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast action
I had a suspended account because an issue with the web, after the bot, they were really fast on clearing my doubts and fixing the problem.
28 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Happy to hear everything got resolved quickly! 🚀 We're always here if you need anything.
The support people at Omnisend are…great
The support people at Omnisend are great, responsive and so patient. It was a helpful experience and I really enjoy it.
25 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thanks for the kind words! 😊 We're happy to hear our support team made your experience smooth and positive — always here when you need us!
The support people at Omnisend are professional and quick.
The support people at Omnisend are great, responsive and accommodating. We had to delete our trial account for other reasons (not optimum feature fit for now). It was refreshing to experience professional fast help to get that deletion done.
20 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind words! We’re so glad our support team could provide a smooth and professional experience for you, even as you closed out your trial.
I moved my store from Shopify to…
I moved my store from Shopify to Woocommerce recently for more flexibility and customization. One thing I noticed right away is that Omnisend's integration with Shopify is definately offers more advanced aautomation triggers, especially for platforms specific events. The Woocommerce integration works fine, but it's a bit more limited on that front.
On the plus side, the support team is seriously impressive. Always helpful, they care if you are seeing results. Every time I've reached out, support team gone out of their way to help me make sure things are working smoothly. This makes a big difference.
7 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for sharing your experience! We’re glad to hear our support team has been there for you and made the transition smoother. We appreciate your feedback on the WooCommerce integration—it helps us keep improving.
Quick resolution for my issue
Quick resolution for my issue. No wait time.
17 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
No delays, just solutions — happy we could help right when you needed it! Thanks for the shoutout!
Good job, keep it coming
They've just rolled out a feature I had asked for a while back. It's not exactly what I need yet, but with a few tweaks and custom setup, I can definitely make it work. Either way, the fact that you guys listened, that's rare and really appreciated.
I don't run an ecommerce store, so I'm probably not a typical user, however I still rely heavily on newsletter and automations. If I had one ask, It would be to broaden things a bit, right now, most features lean heavily toward ecommerce. Some more flexibility for general use would make it even better.
1 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
We really appreciate you taking the time to share this. We’re glad the new feature is already proving useful, even if it’s not a perfect fit just yet. Hearing that you felt listened to? That’s exactly what we aim for. Listening to our users is how we grow, and your input clearly made a difference. While Omnisend is designed with ecommerce at its core, it’s great to see creative use beyond the usual — and your input helps us understand where fine-tuning could make a real difference. Thanks again for the insights — and for making Omnisend better by speaking up.
Had a bit of trouble figuring out how…
Had a bit of trouble figuring out how to set up abandoned cart and checkout workflows to fit my needs, but customer support team was helpful, they even made some changes for me. Overall good experience, though I would love to see more email templates (I've already passed that feedback along).
14 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Setting up workflows to match your unique needs shouldn’t be frustrating, and we’re really glad our team could step in and make things easier. Your experience matters to us, and we’re always here to help get things just right. We’ve made a note on the templates suggestion, and it’s exactly the kind of input that shapes what we build next.
Asked for a feature and got it
Back in April, I asked if it would be possible to upload and use custom fonts in Omnisend, since the options were a bit limited at the time. to mu surprise, not only did they release the feature, but they also let me know once it was live. That kind of follow-up is rare, at least in my experience. Overall, a very decent experience, would give it a solid 9 out of 10.
14 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
That’s the kind of feedback that fuels us. Thanks for recognizing that and for trusting us to keep improving with you. Listening closely, improving, and keeping our customers in the loop is how we aim to grow better together.
Most afordable cost
15 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thanks for the shoutout! We believe powerful marketing tools shouldn’t come with a hefty price tag. Glad to hear the value’s hitting the mark!
They helped me migrate from Klaviyo to…
They helped me migrate from Klaviyo to Omnisend, contacts, email templates, automations, everything. I've been with them for over a month now, and no regrets so far. Sure, they might lack a few features compared to Klaviyo, but those are mostly minor ones, and some are already in the works. Honestly, I don't feel like I'm missing anything, and I'm paying less.
9 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Love hearing this! We’re so glad the switch from Klaviyo was smooth and that Omnisend is delivering what you need — at a better price. We're always working on closing those minor feature gaps, and it’s great to know you’re not feeling the difference. Thanks for growing with us!
Avoid Omnisend – Unprofessional and Arbitrary Account Bans
We spent hours setting up campaigns, automations, and API integrations with Omnisend for our new ecommerce store, only to have our account suddenly deactivated without any clear reason. Initially, we were told we violated their Terms of Use, which we knew wasn’t true—especially since we hadn’t even sent a single marketing email yet. After pushing for clarity, we received a vague follow-up stating that no specific violation occurred, but that they still chose to deny access without explanation.
We don't do shady business. We are your average European online clothing store.
This kind of behavior is unprofessional, opaque, and damaging—especially to small businesses trying to get off the ground. We were left without access, without support, and without any accountability from their side. If you value your time, data, and business continuity, look elsewhere. Omnisend is not a reliable partner.
11 juli 2025
Antwoord van Omnisend
Thank you for sharing your experience, we truly regret the frustration and disruption this situation has caused you.
We understand how much time and effort goes into launching a new store and setting up campaigns, automations, and integrations. We’re genuinely sorry that your account was deactivated in a way that felt abrupt and lacked clarity.
After conducting an internal review, we found that your account was mistakenly flagged during our initial verification process. Our systems are designed to detect patterns that may indicate suspicious activity, but in this case, they triggered a false positive. We now recognize that your store is legitimate, and the restriction placed on your account was an error on our part.
We know how damaging a disruption like this can be, especially for small businesses in their early stages, and we take full responsibility. We are actively revisiting our internal procedures to prevent legitimate businesses from being inadvertently affected in the future.
We’d sincerely appreciate the opportunity to make things right. If you're open to it, our senior customer support specialist will contact you shortly to reconnect and explore how we can support your business going forward.
Thank you again for your feedback, it helps us improve and better serve businesses like yours.
Antwoord van Omnisend
Thanks for the kind words! We’re all about keeping things simple and effective, so you can focus more on growing your business, not figuring out the tech.
Esse é o poir software de email…
Esse é o poir software de email marketing que já usei qualquer alteraçãozinha que fizer no seu email, já fica bloqueado e não consegue mais fazer nada. É por obrigação usar o modelo que já lhe atribuiram, e sendo sincero é muito horrivél. Melhorem a parte de edição de email. Um bom email tem que ter um bom design não é só pegar e largar.
10 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience with our email editor has been frustrating. From what you’ve described, it seems you've encountered an issue related to email formatting and template editing. There’s actually a simple yet effective way to resolve this, and our support team would be more than happy to guide you through it and help tailor your content exactly the way you need.
Unfortunately, we weren’t able to identify your account, and you haven’t responded to Trustpilot’s invitation to share your contact details. To get this sorted quickly, please reach out to our support team via in-app chat or by emailing us at support@omnisend.com — we’re here and ready to help you get the most out of Omnisend.
Antwoord van Omnisend
Effortless and crazy useful? We’ll take that badge with pride. Thanks a ton!
Amazing platform at the right price
3 juli 2025
Review zonder uitnodiging
Antwoord van Omnisend
Right price, amazing platform – we love the way you think. Thanks for making our day!
Great content
We've had great experiences with linkbuilding with them. Their content produced is high quality and human written, and they pay in a timely manner
17 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
We really appreciate the feedback! It means a lot to know you’re happy with how things are going. We’re here to keep supporting your success, every step of the way!
Fixed my issue the first time
Fixed my issue the first time. Professional all the way around. Cheers!
15 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Getting it right the first time and doing it with professionalism — that’s the gold standard we hold ourselves to. Thanks for letting us know we hit the mark!
They were curteous and really answered…
They were curteous and really answered my questions with no delay. Informed me very well on their services. Great customer service thus far.
10 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thanks so much! We’re happy to hear the support felt fast, informative, and respectful — just the way it should. We appreciate you being with us and look forward to continuing to support you!
Omnisend love
I love omnisend- Its so easy to use and the team responds really fast to any enquiry. It makes it quite quick to create a newsletter and I love the stats too.
9 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re feeling the Omnisend love — and sending it right back! 💚
So glad to hear the platform’s been easy to use and that our team’s been quick to support you. Thanks for the kind words and for making us part of your email marketing efforts!
Antwoord van Omnisend
Fast replies and top-notch support are kind of our thing — glad you noticed! Appreciate you taking the time to share it.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.