Verteilt auf all meine Mailaccounts verschiedene Spammails. Mehrmals am Tag. Seit mehreren Wochen. Erwartet eine aufwändige Abuse-Prozedur, wenn ein solcher Fall eintritt. Ernsthaft? Bekomme Spam... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... Toon meer
Bedrijf heeft geantwoord
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Toon meer
Bedrijf heeft geantwoord
Already loving Omnisend way better than the other email platforms out there. Very kind. Very quick in response. Love the interface.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Omnisend is an all-in-one marketing platform tailored for busy shop owners who have enough adventure in their ecommerce business already. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support… We do the heavy lifting so you could do less and sell more. Join 150,000+ businesses and try out Omnisend to see for yourself how refreshingly boring and adventureless (in the best way possible) your email marketing can be.
Contactgegevens
Saint Katharine's Way 1, E1W 1YL, London, Verenigd Koninkrijk
- support@omnisend.com
- omnisend.com
4,4
Uitstekend
476 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I experienced a couple of fraudulent…
I experienced a couple of fraudulent charges cuz I shared my credit card online before. But Omnisend totally refund me and do not cause any my financial loss. Customer services are extremely helpful, thank you all!
2 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind feedback — and we're really happy to hear the issue was fully resolved without any financial loss. We know how stressful fraudulent charges can be, and it means a lot that you felt supported and safe with Omnisend. If anything ever comes up again, you can count on us.
I really appreciate Burak
I really appreciate Burak, he was very patient, knowledgeable and greatly helpful for helping me resolve my dns issues. I hope I can use him everytime I need assistance. Awesome!
1 juni 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for such thoughtful feedback! We're proud to have Burak on the team — he always goes the extra mile. It's great to know his guidance helped you through a tricky setup. We'll be here anytime you need a hand.
Antwoord van Omnisend
Great to hear you're having a top-notch experience all around! Big thanks for the shoutout and trust!
Dilara was most helpful
30 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Our goal is to make sure you never feel stuck, and it’s great to know your experience reflected that. Thanks for taking a moment to share this!
Mathías was very informative and…
Mathías was very informative and helpful. He understood my issue and provided solutions to resolve it. As a retired Customer Service Manager, I can say that his customer service skills are very good. It was a pleasure having him assist me. Thank you, Mathías!
29 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind and thoughtful feedback! As a former Customer Service Manager, your words truly carry weight — and we’re thrilled Mathías delivered the kind of support that stood out to you. We’ll make sure he sees your message. It was a pleasure assisting you, and we’re here anytime you need us!
Antwoord van Omnisend
We’ll never get tired of hearing that — thank you! 🙌 We’re always here to help.
I had a scammer bot test credit cards…
I had a scammer bot test credit cards on my store checkout. They made 57 orders before I caught what was happening. Because there is an order against the customer name in Shopify, I can't delete the account, so the email keeps getting synced to Omnisend. Dilara was so kind to me (I was very upset) and while the problem comes from Shopify, so the syncing can't be disabled, Dilara helped me to do what we can. I set them to unsubscribed on the Shopify side, which updated in Omnisend, so at least they are not part of any flows, or counting to my subscriber count.
The whole Omnisend support team are always so kind, and do what they can to help. Even when there's no solution to the problem, they always try to find the closest thing possible to make the situation better. And no question is considered stupid, or too small to ask. I've never felt so well-supported by any service provider before.
29 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re so grateful for your kind words. Situations like this can be incredibly stressful, and we’re proud that Dilara could guide you with empathy and clarity. While we wish we could solve every issue at the root, it means everything to us that you felt genuinely supported and not alone in the process. We’re always here for you — no question too small, and no concern unimportant.
GREAT CUSTOMER SUPPORT FROM BARUK AND…
GREAT CUSTOMER SUPPORT FROM BARUK AND SANYA
28 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Now that’s a dream team! 🙌 Big thanks for the shoutout to Baruk and Sanya — we’re so glad they had your back and made the support experience a great one!
I find the support staff really helpful
I find the support staff really helpful. You’re not waiting too long to be allocated support and they do like to fix the issue. You’re not left on your own trying to sort out a problem. It’s one of the strengths of Omnisend.
27 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the thoughtful feedback! We're so glad to hear our support team has made a real difference. Quick responses, real solutions, and never leaving you hanging — that’s exactly what we strive for. It means a lot to hear that you see it as one of our strengths!
Amazing customer service
Amazing customer service from Omnisend. I was having some difficulty figuring out how to verify my domain and was helped by several reps who all offered exceptional customer service. Dilara responded to my first email for help. When she was off, Chaymae took over, but it was late and I decided to tackle it in the morning. Mathias reached out when one of the three codes I entered wasn't working and helped me correct the issue. Then Dilara came back to make sure everything was resolved and I didn't need anymore assistance. I got the problem resolved in less than12 hours. Amazing team work and amazing team.
26 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Three reps, one fast solution, and zero stress — that’s how we like to do things! 😄 Huge shoutout to Dilara, Chaymae, and Mathias for making it seamless from start to finish. We’re so glad you felt supported every step of the way. Thanks for the kind words and for being part of the Omnisend community!
Omnisend makes it very easy for…
Omnisend makes it very easy for everyone and the customer service is like no other. Dilara did exaclty as I ask. she made it simple. fast. and easy to understand. She secured the bag with this one.
22 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re all about keeping things easy and clear — and it sounds like Dilara delivered on every front! Huge thanks for the kind words. We’re lucky to have her, and even luckier to support customers like you!
Perfect customer service.
I had an issue with a webinar I wanted to attend, I emailed them, within a few hours they replied, in depth and completely solved my problem in a friendly and approachable tone. What more could you want from customer service?
21 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
What more could you want from customer service? We’re hoping… not much! 😄 Thanks so much for the great feedback — we’re thrilled our team could help out quickly and keep things friendly along the way.
Amazing thank you Dilara!
20 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re so happy to hear you had a great experience! Your kind words mean a lot, and we’ll definitely let Dilara know she made a difference. We’re here anytime you need us!
Even I have only a Free Plan
Even I have only a Free Plan, the support was fast and very accurate!
I also like the products possibility to automate Email to my customers and the nice and elegant style!
16 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the kind words! We’re especially glad to hear our support team was fast and accurate — even on the free plan. That’s something we’re proud of, because we believe everyone deserves great service, no matter their tier. We’re here to support you at every stage — free or paid!
My experience with Dilara
Nothing was too much trouble, and technical advice and support was given both patiently and courteously.
16 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
This is exactly the kind of experience we want every customer to have — support that’s patient, clear, and genuinely helpful. Thank you for highlighting Dilara’s care and effort. We’ll make sure you continue to feel supported every step of the way!
Antwoord van Omnisend
Very good reviews like this one = big smiles all around! 😊 Thanks for the shoutout to Dilara — she’ll be so happy to know she made your day a little easier.
Absolute worst customer service
Absolute worst customer service. They created an absolute disaster by stopping one of my emails. Refused to restart it and refused to help me with it. The ones sent had four out of 1500 marked as spam or 0.24% rate. The continually refuse to answer basic questions like "what is the message ID" because I can't see it in the platform. Or did links stop working on emails already sent. They will not help American customers any more.
13 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for your feedback, and we’re truly sorry to hear your experience with Omnisend didn’t meet expectations. We aim to provide timely and helpful support to all customers — regardless of location — so it’s disappointing to hear you felt otherwise.
From your description, it appears your campaign was paused due to a higher spam complaint rate, which triggers our automatic protection system to safeguard your sender reputation and deliverability. This is a common industry practice when the complaint rate exceeds 0.1%.
In such cases, our team typically shares guidance on how to resolve the issue and safely resume sending. We regret if this wasn’t clear or if your questions — such as about the message ID or link behavior — weren’t fully addressed.
Unfortunately, we were unable to locate your account details from the review alone. To properly assist you, we’ve sent you an information request via Trustpilot. Once we receive your account details or associated email address, we will be more than happy to review the entire case, revisit the paused campaign, and address any open questions you may have — including the message ID and any concerns regarding email links.
We appreciate your feedback, as it helps us identify where we might improve. We truly hope to resolve this situation to your satisfaction.
Happy and Satisfied
Happy and Satisfied
Dilara understood the question and gave the solution by including the correct working link to solve the issue.
12 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
We’re all about making things easy for you — and sounds like Dilara delivered just that! 😄 Glad she understood exactly what you needed and helped you get it sorted fast. Thanks for trusting us to support you — we’ll keep showing up with that same energy every time!
Dilara is really nice she solved all my…
Dilara is really nice she solved all my question quickly
8 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the great feedback! We’re so proud to have Dilara on the team, and it’s fantastic to hear she helped resolve everything quickly — that’s exactly the kind of support we aim to provide. We’ll be sure to pass along your kind words!
I have only a year in experience with…
I have only a year in experience with ecommerce and have tried email octopus and send pulse.
Omnisend has better options for a lower price and doesn't automatically blacklist my website's server for spam before I ever get a chance to start up.
I know they have to be VERY careful with people spamming, but I have a very small customer base (that I'm growing with Omnisend!) but I think a good balance is needed.
The templates are great and the editor is good. I love the reports for my campaigns.
2 mei 2025
Review zonder uitnodiging
Antwoord van Omnisend
Thank you for the thoughtful and detailed review! We’re so glad to hear Omnisend has provided more flexibility and value for you, especially as you grow your ecommerce business. We completely understand the need for a balance between strong security and giving businesses the room to get started — and we’re happy to hear it’s been a smooth experience for you so far. It’s great to know you’re enjoying the templates, editor, and campaign reports too. Thanks for trusting Omnisend to support your growth — we’re excited to be part of your journey!
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