Omnisend Reviews 476

Omnisend is a phenomenal platform with an amazing team behind it! Meeting with friendly people like Melanie Guerra has made using Omnisend a fantastic experience. She is extremely patient and knowledgeable! Omnisend has a wide range of tools and features with detailed insights into analytics for campaigns, forms, automations, and more!

We at MathildaStore are extremely satisfied with Omnisend. Its fast email delivery, user-friendly interface, and unlimited customer support experience are truly impressive. The seamless integration with Shopify allows us to manage our marketing processes effortlessly and efficiently. With its intuitive structure and advanced automation features, we have taken our e-commerce operations to the next level.

As the E-Commerce Project Manager of MathildaStore, I highly recommend Omnisend!

Seyfullah Akdoğan
E-Commerce Project Manager | Mathilda Store

Regular data review and analysis

We absolutely love using Omnisend! It’s powerful, easy to use, and makes email marketing a breeze. The automations are top-notch, saving us time while driving real results.

The drag-and-drop email builder is super intuitive, and the segmentation features ensure our messages always reach the right audience. Plus, the analytics provide clear insights to keep improving performance.

If you’re looking for a hassle-free way to boost your email marketing, Omnisend is the way to go! 🚀

Omnisend is an outstanding email marketing platform, especially for Shopify users. Their seamless integration makes campaign management effortless, and their innovative features constantly evolve to meet the needs of modern eCommerce. What truly sets Omnisend apart is their exceptional customer support—they genuinely listen to users and provide tailored solutions that make a difference. Whether it’s automation, segmentation, or advanced analytics, Omnisend delivers with precision and ease. Highly recommended for anyone looking to elevate their email marketing game!

I had some issues with a pop-up, but the support team helped me resolve them very quickly. Great work!

Great Platform! Best email marketing platform ever and above all great and fast customer support!

I had an excellent experience with Omnisend's customer support, thanks to John Pulliam. He was incredibly helpful, professional, and knowledgeable. John took the time to thoroughly address my concerns and provided clear, effective solutions. His expertise and friendly demeanor made the entire process smooth and stress-free. I truly appreciate his assistance and highly recommend Omnisend’s customer service!

Their customer service is excellent, with dedicated account managers to help, facilitate better communication, and actively give some good suggestions. Regarding this platform, it has relatively complete functions and more customer field screening. It is a relatively mature and stable email and SMS marketing platform.

Omnisend makes it easy to draft any type of email and their customer service is very quick and responsive.

Great UX and exceptional customer service from the Team. A big kudos to our brand’s account manager Matas, great guy! 👍

I've been using Omnisend across multiple businesses, and I must say, it has been an outstanding experience. First and foremost, I want to extend my sincere gratitude to my account manager, Danyu. She is incredibly responsible, always proactive in helping us troubleshoot issues, and provides effective solutions promptly. Her professionalism and dedication have made a significant difference in our email marketing success.

Beyond the excellent customer support, Omnisend itself is a fantastic platform. The interface is intuitive, making it easy to create and automate email campaigns. Their 24/7 customer service is a game-changer—whenever I have a question, I can get assistance right away, which is crucial for running seamless campaigns.

Having tested various email marketing tools, I can confidently say that Omnisend stands out in terms of functionality, ease of use, and top-notch customer support. Highly recommend it to any business looking for a reliable email marketing solution!

Increíble el servicio de Omnisend. Llevamos años trabajando en Ecommerce, hemos pasado por montones de plataformas de Mailing, y Omnisend ha sido por lejos la mejor. Veníamos con un problema de reputación en Google, el cual nadie pudo resolver y con la aseroría de Melanie de Omnisend hemos avanzado mucho, lo hace con mucho cariño y dedicación. No me cambiaría de Omnisend por ningún motivo

Having shifted from Klaviyo to Omnisend I am extremely satisfied with the product and service. I honestly cannot fault Omnisend. Huge thank you to Mangirdas for being a fantastic customer success manager too. Thanks to Omnisend we are seeing our highest turn over yet.

I had a terrible experience with Omnisend. Without any clear explanation, they abruptly denied me service and canceled my account. Their Compliance team made a decision but refused to share any details or justification, leaving me completely in the dark.

This lack of transparency and accountability is unacceptable for any service provider. It feels unprofessional and disrespectful to customers who have invested time and money into their platform.

While they issued a refund, the way they handled this situation has left a bad impression. I wouldn’t recommend their services to anyone looking for reliability or proper customer support.

Still kinda new to Omnisend, but honestly, it's been pretty great so far. Having everything in one place makes life easier. What really stood out, though, was the support during the migration, didnt expect it to be that smooth. Big thanks to the support team, and especially Dilara, for being approachable!

We have been using Omnisend for our email marketing needs for several years, and all three of our company’s brands have established long-term relationships with Omnisend. During this time, we've tried other products, but none have been as effective or user-friendly as Omnisend. Moreover, their customer success manager, Danyu Zhong, has been incredibly responsive and provided valuable insights from campaign initiation to regular reviews. We are very grateful for the support.

Omnisend's automation features are exactly what we needed - super flexible and easy to use. The platform lets us create custom workflows without any headaches. But what really stands out is their customer support team. Our account manager is always quick to help and goes the extra mile. One of the best decisions we've made for our email marketing!

Chaymae is amazing ! She's been really helpful and she guided me trough all the steps I needed to fix my issues. Truly an amazing costumer support. I'm impressed !

I needed a work around with an issue on how I needed to use Omnisend for my service based business and not having a store. Initially they told me they were not able to work the way I needed. I thought ok, I'll have to use the product the way it is set up. End of story. However, what happened next was incredibly surprising. Omnisend figured a work around for me and then even went further and changed things on the back end so that I could use their product the way that I wanted and needed to use it! I don't have a store because I'm a large service based business. So Omnisend converted my store to an API so that I could use workflows and make my life so much easier whenever I added new contacts to get them in the flow of emails. It is RARE to come across a company that will work around their own product to help a customer. I was completely surprised they did for my little business. I've since shared this with my fellow service based businesses in the wedding industry like hair and makeup artists. Baka, the individual that I spoke with took great initiative and went to find a work around for me. I cannot thank him enough!