On Running Reviews 307

Terrible company no reply. shoes are not the cheapest but the quality certainly is. I've had Saucauny for years.
I would have expected a reply after a week. I assume that to be shortly. On my account they asked for my details pictures of shoe coming apart after 7 months. Sent photos now still waiting ! TO BE CONTINUED

Schuhe quietschen im Fersenbereich bei jedem Schritt und haben an Stabilität verloren. Nach Beurteilung von ON (Eingesendet) besteht kein Reklamationsgrund. Naja, Schweizer QUALITÄT hat eben seinen PREIS.
Unbedingt KAUFEMPFEHLUNG

Will never buy a on running shoes again after spending over 700 over the last 12 months.
Last purchase was monster hyper they squeaked while running in the wet. Bought from a third party shop on running wouldn't do anything there not interested in you complaining never got resolved, sort it out on

My online shopping experience with On.com has been the WORST EVER, and it doesn't even deserve one star.

I requested an exchange, and after a month of waiting, nothing happened. When I reached out, I was met with an unhelpful chatbot. I had to call customer service directly, and even then, there was no apology—just excuses, claiming their process takes 14 working days!

I also made two returns, and after over a month, still no resolution. Once again, the chatbot was no help. Five days after reaching out, I finally received a voucher for one of the two returns. For the second return, I had to write again, only to be told by the bot that my item had been received. Of course it had been—it's been over a month! In Switzerland, deliveries take 1-2 days, so there's no excuse for such delays.

I have zero trust in On.com's e-commerce operations. This has been a nightmare. Customers have busy lives, and they shouldn't have to chase after their orders. When people spend a minimum of 200 CHF on your products, they expect far better service—and at the very least, they should feel like they can trust the brand. Unfortunately, with On.com, that trust is completely gone.

Worst shoes ever made and I have tried most brands. I am 64 and have been running and training most of my life. I bought 2 pairs and one pair were ruined after a couple of months, The other pair waterproof squeak loudly when wet a total embarrassment. And I know 5 other people who have had the same problem.

I was watching movie on youtube, and i have seen your advertisement way to many times -
It makes me sick off your product . No change I will ever buy from u lol

They promise a 30day money back guarantee - and have not fulfilled this despite meeting their return guidelines.
Avoid this company at all costs!

They lie about delivery dates, lie about not being allowed to track parcels due to GDPR, lie about sending chat transcripts, lie about their phone line opening times.

Had to do a credit card charge back to get a refund.

It’s never been so easy to never ever buy a companies products ever again!

They should just fire their entire customer service team as they are completely redundant. I would have had equal results if I tried to have a conversation with a potato.

Very poor service. Only part of the order was delivered, and then said on the App that delivered in full. No phone number to call. Only chat bot that provides generic answers. The bot asks if I’d like to talk to On team member. I requested three times, but no one contacted me over two week period. This is the worst service I’ve experienced in years.

I’ve been a loyal On Cloud customer for 7 years, consistently purchasing the same style of sneakers year after year. Unfortunately, my most recent experience has been extremely disappointing, and it’s left me questioning the company’s commitment to quality and customer service.

I received a pair of shoes with what I believe is a clear manufacturer defect—the fit was uncomfortably tight, unlike any of the previous pairs I’ve purchased. This wasn’t a minor issue, but a significant deviation from the standard I’ve come to expect. When I reached out to On Cloud’s customer service for a return or exchange, I was met with refusal. They completely dismissed the possibility of a manufacturing issue and declined to offer any assistance or resolution.

After seven years of loyalty, this lack of support and disregard for product integrity is frustrating and disheartening. It’s clear that On Cloud no longer stands behind the quality of their products or values long-time customers. I’ve never experienced anything like this with my past purchases, and this refusal to acknowledge an obvious defect is unacceptable.

I can no longer recommend On Cloud to others, and I will be switching to brands that prioritize both product quality and customer satisfaction, like Hoka, New Balance, or Brooks. On Cloud’s failure to address this issue has cost them a loyal customer.

ON is the worst company I have ever dealt with, horrible customer service where not one representative can speak even mediocre English amidst a backdrop of multiple conversations going on in the background. I will never purchase from ON again...go to Hoka, Nike, Brooks, all much better than this poorly run company.

My wife's shoes fell apart after only a few wears . On made me go through hoops to prove my warranty claim and sent me a gift card . Their website is a nightmare and their payment systems are third world . No one in "customer service" has a clue what the heck is going on . Overpriced shoes living off design , but never price or customer service !

It’s the worst company in the entire universe
If “really sucks” were a review to googje these nut jobs would be o. Too of the pile
Bought a nice pair. Wore tow weeks. Tried to return them. Oh my …what a run around. Worst customer experience I have ever ever experienced. These folks are either nuts or possessed. Hours on phone and still no resolution Ric delaney. Kansas City

Similar to previous reviews. First pair let in water with couple months. They replaced and although other pair were initially great they also let in water and whilst out walking sole became detached from shoe. As out of warranty they can’t do anything. They are very expensive and should last for years but they don’t. Would never purchase another pair.

I signed up for the Cyclone subscription four months ago, but unfortunately, I haven't been satisfied with the product. Due to being on holiday, I couldn't return it within the one-month period. When I asked to cancel my subscription, I encountered some difficulties with the customer service. It seems like there may be some challenges with their support system. Additionally, I have concerns about the product's quality. Despite my attempts, I have not been able to cancel the subscription, and the customer service team has not been responsive to my request for the return barcode.ancel the subscription, and the customer service team has not been responsive to my request for the return barcode. cancel the subscription, and the customer service team has not been responsive to my request for the return barcode.

Really disappointed with the quality of the Cloudmonsters I've purchased. In less than six months, they squeak, and the shoes have developed holes as well as the inner lining wearing off. I only wear these for day to day activities, and not running. I don't even wear them everyday. For the price these shoes are, it's natural to expect them to last for a long time however they fell apart very quickly, so they're not fit for purpose. I dread to think how long the shoes would last if I were to actually run in them.

What makes things worse is the process of raising the issue. You can only describe the issue in 500 characters, yet you're subjected to a long and complicated online form.

Fürchterlich was diese Firma abzieht! Erst dachte ich ja, ich wäre an eine etwas dumme und unverschämte Kundenbetreuerin geraten. Nun musste ich hier auf Trustpilot feststellen, dass ich nicht der erste bin, der von ON für dumm verkauft wird. Das Vorgehen scheint also Geschäftsphilosophie zu sein. So viele negative Rezensionen mit quasi den gleichen Erfahrungen wie bei mir können nicht Zufall sein.

Zu meinem Fall (RKYYI738B16aTZphoejDvjo): Sohle meines 170 EUR Schuh (Cloudswift) fing an nach 2-3 Monate im Normalgebrauch (also kein Sport) bei jedem einfachen Schritt laut und deutlich zu quitschen. So sehr, dass ich diesen Schuh nicht mehr tragen kann. Ich hatte die Schuhe nie zum Sport eingesetzt gehabt, d.h. die Abnutzung war extrem gering. Zuerst versuchte ON die Ursache auf den Untergrund (angeblich poliert oder nass) zu schieben, was aber gar nicht zutraf und ich denen eigentlich auch schon in der ersten Nachricht mitgeteilt hatte. Nach einer erneuten Email erhielt ich diese Antwort: "Quietschgeräusche in Schuhen können durch eine Vielzahl von Faktoren verursacht werden, die leider außerhalb unserer Kontrolle liegen. Ferner biegen und bewegen sich Schuhe (wie auch unsere Füße) während des Tragens, was ebenfalls dazu beitragen kann, ob ein Schuh quietscht oder nicht.
Da wir bedauerlicherweise nicht garantieren können, dass ein Ersatz dieses Problem behebt, fällt das Quietschen nicht unter unsere Garantiebedingungen und kann daher nicht ersetzt werden."

Die Antwort ist einfach nur peinlich und zeigt auf, dass man kein Schamgefühl bei ON besitzt auf der eigenen Webseite (auf der ich diese Schuhe gekauft hatte) von 2 Jahren Garantie zu sprechen, dies dann im konkreten Fall dann aber gerne ignoriert UND dies auch noch mit einer unverschämten "Begründungen". Es wurde lediglich ein 20% Gutschein für den nächsten Einkauf auf deren Webseite angeboten. Frech! Der Kunde soll also einfach nur gemolken werden.

Egal, es gibt ein Gewährleisungsanspruch und den werde ich jetzt per Einschreiben einfordern.

Für mich nie wieder ON und ich kann allen von dieser Firma auch nur abraten.

they started to be squeaky after 2 months
what a shame, now they will be thrown as it is so embarrassing to wear them
I emailed their customer services, they told me the floor is causing it. well, no they squeak on every floor

this is the worst shoes I have ever bought in my life
I bought it in the UK and cost me 160£
for this price I could have bought two from my favourite comfy brand clark or ecco
never again, I will never buy from this company again. wat a shame, expensive shoes for rubbish quality.

my feet are hurting me, now I have an expensive shoes in the garbage bin with no use. it caused me feet pain, bruises and more!

it does not provide support, and it makes your feet boiling. this shoes does not allow your feet to breath and it become smelly after few days of wearing it.
never again I am so disappointed.

I wish I had read the comments, I am hopeful my review will make you think twice before wasting your money.

I've had on shoes for 2 months and they're squeaking so bad that I can no longer wear them. I put in a complaint and my reply was "the shoes squeak naturally sometimes". $200 for squeaky shoes. No refund, no apology, nothing.

ON-Schuhe sind super bequem, aber Qualität läßt sehr zu wünschen übrig. Sohle löst sich vom Schuh. Kundensupport ist mangelhaft, da keine dt. Tel-Nr. und mail-Adresse auf der homepage zu finden sind. Eine mail ist nur aus der homepage heraus möglich, und dann auch auf 500 Zeichen begrenzt. Viel zu wenig.