Onaro Reviews 

10 out of 10
From my first initial contact with James nothing was to much trouble
The show room and service is on a next level
I felt valued and will be returning
Many thanks again

Raff L

Extremely professional and knowledgeable. Great communication, no pushy sales, real watch guys. Thank you for my beautiful VC!

James and Matt were great. Both incredibly responsive and knowledgeable. Very fair in their deal making.
What sets them apart is the client service and engagement.

No doubt the first of many deals we do together.

The experience from start to finish was extremely flawless and professional. From the moment I entered Onaro's website, I was already aware that I would be dealing with a company with a sharp attention to detail and a 'boutique like' feel. The first interaction with James did not disappoint, I was greeted with a cordial and sincere approach which gave me the sense of security one seeks when purchasing a timepiece. I was able to come to their office the same day and purchase the watch. Needless to say, the watch was precisely as described and the transaction could not have been any better. Onaro are as polished from the inside as they are from the outside. Cannot recommend them highly enough. Thank you once again James and Matt.

Having now completed my purchase of a watch from Onaro I feel it only right that I review the experience.

I will start by stating that it has been one of the most pleasurable buying experiences that I have had. From the initial enquiry that I made through the Onaro website and the fast response that I received from Matthew, the signs were there that this was going to be a good experience. Matthew was responsive, answered all my questions, helped me to assess the options that were presented in terms of the same model of watch but of different ages and condition, all of which helped me to get to my preferred option within the budget that I had set.

It was obvious that Matthew did not just want to sell me a watch at the highest price, he wanted me to get the one with which we both knew I would be happy. We did indeed get there and I am extremely happy with my purchase. When Onaro state a condition as 'Brand New' it is absolutely accurate. Albeit the watch that I selected is two years old, it was in brand new condition and had obviously not been worn. The price was extremely fair too.

The icing on the cake was visiting Onaro's London office to collect my watch. Wonderful location, very discrete and secure and a great place for a coffee and a chat after the purchase was made.

I cannot recommend Onaro highly enough. They instil trust from the outset, and in this type of transaction that counts for a lot. Onaro can add one more customer for life to what I am sure is a very long list.

Thank you Matthew.

Very good service and James’ watch knowledge is second to none ! I will be definitely buying from him again.

Great Experience with James, he came in at £1500 cheaper than a competitor for the same watch, this is the 2nd time I have used these guys and yet again they were excellent! Will certainly be back again

Had a great experience purchasing a watch with Onaro! They were very diligent and very quick to get back to me with information on the watch and always available in a timely manner! Service 10/10. I look forward to doing business with them in the future! Thanks again

Everything was fast and smooth. Very satisfied with the overall customer experience. Thanks James!

Fantastic experience. James is highly responsive, diligent and professional but also a great guy. Goes above and beyond for his customers and you can tell he cares. Thoroughly recommend

I messaged James, I was looking for a specific model at very short notice.
A shortwhile later I was speaking with James at length. James's knowledge is extensive and impartial, and at no point is there ever a hard sell. It is immediately clear he knows his business and is well connected.
It was refreshing to speak to someone with a positive 'can do' attitude.
James remained in regular contact and soon had located good match to the brief.
The price was fairly negotiated and arrangements to collect from the Knightsbridge office were made.
On the day of collection we were greeted by Matt and escorted to Onaro's office. The perfect watch was presented to us and the transaction was made promptly.
Onaro kindly extended the offer of lunch to my wife and I, at their Knightsbridge base, which was a well received gesture between our journeys. This was a nice touch and again demonstrates their level of understanding and commitment to providing their clients with a Five Star experience, well done boys.

Inspired by James's success and attentiveness, I decided to take along two watches that needed repair. These were my son's watches and had sat in my case for a few years inoperative. I had previously taken these watches to two local dealers with in house repair facilities. On both occasions I had been referred elsewhere and neither of the dealers were interested in assisting with the repairs.
Simply, handed these to James, he was confident he could get them both repaired quickly! .....In less than a week both were returned working 💪

I would not hesitate in recommending Onaro and would confidently trust that you will receive excellent customer service 🎖🎖🎖🎖🎖

Excellent level of friendly and professional customer service from James. Beautiful watch, as described, delivered on time at a good price.

My 3rd time to go back to Onaro and again i am very happy with the whole experience. Reassuringly luxurious shopping experience with the guys who run the company. Thank you!!

I have been very impressed with the buying experience provided by James and Matt. From the initial contact, organising both visits (thank you for being so patient) to making the final choice, I felt welcome, supported and they gave me confidence in what was a significant purchase for me. They really went the extra mile.
They were a pleasure to work with and i would certainly recommend them to any anyone looking to purchase a luxury watch.

Smooth & pleasant transaction from start to finish. Negotiated a fair price & reasonable trade-in for my other "Holy Trinity" watch with James. Great communications throughout, including post-sale. Great customer service (a rarity nowadays). Immediate dispatch and prompt (next-day delivery) of very well packaged item, as described. I love my new watch - and have received post-sale communication from James to ensure that all is good. Highly recommended. ++++++++++++++

Good service, fast and accurate communication, prompt delivery. All you could ask for.

Brilliant service from Matt once again
He was patient, remembered the little details and helped me pick another beautiful piece.
Only guys I'll use!

James and the Onaro team were brilliant. No nonsense pricing fantastic service and attention to detail. I bought a 5711 traded in a couple of watches they resized and delivered the watch back to me same day whilst transacting the trade in highly recommend

Best buying experience ever with Onaro.
Thanks to James and his expertise, finally purchased my dream watch and hope to keep working with this amazing peoples.

Having acquired my Grand Lange 1 from Onaro (which was a great experience) it developed an unexpected issue. I spoke to Matthew and James who asked me to bring the watch into them.
They couldn’t explain the issue, so it went to their watchmaker who was able to identify and solve the problem. The communication from
Matthew and James was outstanding, and they ensured the watch was in perfect working order before I went in to collect it.

The customer service was outstanding, the communication was incredibly professional, while personable.

Thanks!